What do you like best?
The price is the first thing that most people would agree is excellent. For the VERY low price of FREE, you get a full service help desk software system, and network monitor rolled into one. Since Spiceworks is free, that probably means that it isn't very good, right? Dead wrong, this software is as good or better than many paid softwares that I have used including Vivantio and ServiceNow. The reports that it is capable of producing are second to none. If you are looking to implement a low cost Help Desk solution that also works, then look no further, Spiceworks is the software that you need.
What do you dislike?
The only drawback at all that I can name about Spiceworks is the length of time that it takes to complete a scan. I have see a scan with 4-500 devices on a network take >3 days. This is of course including multiple vlans, but still that is a very long time to wait on a scan to finish.
Recommendations to others considering the product
If you want a Help Desk software that works, is easy to maintain, and costs zero, Spiceworks is for you.
What business problems are you solving with the product? What benefits have you realized?
Spiceworks gives you a free, easy to use help desk solution that includes a ticketing system, inventory system, and a network monitor. Every tool included works well, it perfectly integrates with ManageEngine, and the support it Tier 1. I highly recommend this software.