What do you like best?
The solution is extremely flexible for each monitored device, by operating system. It allows independent thresholds per system or device as well. This is a great up/down solution but also for more granular monitoring such as memory consumption, disk activity and more.
What do you dislike?
The software does not reconcile down systems well. Our branch location links occasionally go down, and once the tool detects them as down, they do not come back up and must be deleted and re-added. The software can also eat up a bunch of disk space, so if it co-locates with another app, the drive can fill quickly if you don't keep on the logs or automate cleanup. The GUI can also be a little slow to load.
Recommendations to others considering the product
The software is quick and easy to implement. It runs quick on a VM or a physical box. Its pretty light on resources but its logs can quickly fill up a drive if you don't stay on top of them or have a script to clean them up after a period of time. The software is agent less, so there is little to no impact on the monitored devices. It can even monitor SNMP traps from switches, printers, copiers and other devices.
What business problems are you solving with the product? What benefits have you realized?
it does a great job monitoring off-hours when we are not staffed. The monitoring is done on servers, switches, appliances both physical and virtual as well. The software is no-cost so there is no risk in giving it a try.