What do you like best?
The program is very functional and quite useful. The support is quite responsive -- I've received personal help with a problem I had with one machine.
I used the wakeup function the other day, and it worked perfectly!
One great feature that was recently added was showing dual screens simultaneously, side by side. This is a great improvement. When I access a dual-screen machine from a dual-screen, it's like being in front of the client and doesn't require switching back and forth. Great feature.
The fact that I can access any number of machines is a real plus.
What do you dislike?
I think they may have addressed all of the issues that I have posed for them. If I run into a feature I need, I pass it along to them and have not been disappointed.
Recommendations to others considering the product
This is a cost-effect solution that provides all of the functions necessary to provide top-flight support for your employees, family, and everyone else you need to support. The tech support is very responsive and helpful. I've compared it to other solutions, and it fits my needs to a "T".
What business problems are you solving with the product? What benefits have you realized?
I have a number of people that I support. Some I log in unattended, and some with their interaction. I have been able to fix some very complex problems using Splashtop Business.