Splashtop On-Demand Support (SOS)

(6)
3.4 out of 5 stars

Splashtop On-Demand Support (SOS) is a simple, fast, and cost-effective alternative to TeamViewer, Citrix GoToAssist, Cisco WebEx, and LogMeIn Rescue.

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Splashtop On-Demand Support (SOS) Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

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Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

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Ticket Notifications

Notifies the IT team when a ticket needs action.

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Knowledge Base

Provides a forum for answers to common questions.

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Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

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Reporting
Dashboards

Displays important metrics relating to performance.

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Time Tracking

Tracks time worked on a ticket.

Not enough data available

Surveys

Provides surveys to measure employee satisfaction.

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Access & Usability
Mobile

Enables access to service desk features via mobile device.

91%
(Based on 5 reviews)
Self Service

Enables employees to view the status of their tickets.

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Active Directory

Provides a directory of all users within an organization.

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Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

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