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Splashtop On-Demand Support (SOS)

3.9
(14)

Splashtop On-Demand Support (SOS) is a simple, fast, and cost-effective alternative to TeamViewer, Citrix GoToAssist, Cisco WebEx, and LogMeIn Rescue.

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Splashtop On-Demand Support (SOS) Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

n/a

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

n/a

Ticket Notifications

Notifies the IT team when a ticket needs action.

n/a

Knowledge Base

Provides a forum for answers to common questions.

n/a

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

n/a

Reporting

Dashboards

Displays important metrics relating to performance.

n/a

Time Tracking

Tracks time worked on a ticket.

72%
(Based on 8 reviews)

Surveys

Provides surveys to measure employee satisfaction.

n/a

Access & Usability

Mobile

Enables access to service desk features via mobile device.

89%
(Based on 10 reviews)

Self Service

Enables employees to view the status of their tickets.

n/a

Active Directory

Provides a directory of all users within an organization.

n/a

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

n/a