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Splashtop On-Demand Support (SOS)

3.8
(13 reviews)

Splashtop On-Demand Support (SOS) is a simple, fast, and cost-effective alternative to TeamViewer, Citrix GoToAssist, Cisco WebEx, and LogMeIn Rescue.

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Splashtop On-Demand Support (SOS) Reviews

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Showing 14 Splashtop On-Demand Support (SOS) reviews
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Splashtop On-Demand Support (SOS) review by Danny C.
Danny C.
Validated Reviewer
Verified Current User
Review Source

"Splashtop works as advertised"

What do you like best?

I develop control systems and use Splashtop to do remote control configurations and installs. It is almost as good as being there, is much cheaper than travelling, and allows me to spend more time on the install and less time getting to the site. And the price of the subscription is great.

But the absolute best thing about it from my point of view is that the customer doesn't have to install a program that then sits there and uses resources. Also Teamviewer adds hooks into Outlook that I then have to disable. I just want remote control. I don't want my customer to then have to uninstall a program after we are done.

What do you dislike?

I wish I could drag and drop in the file transfer section. But that is a minor thing.

Recommendations to others considering the product

If you need remote control and file transfer that works and doesn't cost a fortune, Splashtop SOS is the way to go.

What business problems are you solving with the product? What benefits have you realized?

Being able to configure and install systems without being on-site is the main thing. For those jobs where I did go on site, it is nice to be able to make changes without having to go back. I'm saving money by not having to travel as much. In order to get through traffic when travelling to the DC area and maximize my time on-site, I generally pay at least $40 each way in tolls on the express lanes. There is also the wear and tear on my old body when travelling. With Splashtop, I can sit at home in my recliner and work.

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Splashtop On-Demand Support (SOS) review by Miguel Angel G.
Miguel Angel G.
Validated Reviewer
Review Source

"works"

What do you like best?

I develop control systems and use Splashtop to do remote control configurations and installs. It is almost as good as being there, is much cheaper than travelling, and allows me to spend more time on the install and less time getting to the site. And the price of the subscription is great.

But the absolute best thing about it from my point of view is that the customer doesn't have to install a program that then sits there and uses resources. Also Teamviewer adds hooks into Outlook that I then have to disable. I just want remote control. I don't want my customer to then have to uninstall a program after we are done

What do you dislike?

Can be a little clunky at times and the interface will slow down to a crawl. Usually a disconnect and reconnect can fix this.

Recommendations to others considering the product

How easy it is to gain access to a users machine by simply sending them a link.

What business problems are you solving with the product? What benefits have you realized?

Connecting to remote on demand support sessions as advertised.

What Service Desk solution do you use?

Thanks for letting us know!
Splashtop On-Demand Support (SOS) review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Not a big fan."

What do you like best?

I enjoyed the fact it offers multiple variations you can do such as remote control another computer. It's available for bother personal and business as well. Personal use is FREE so that is awesome!

What do you dislike?

For personal use not all features are available like they are for business use. It can become a little confusing if you aren't too familiar with how to work computer stuff. If you move with business the pricing can become a little too much.

Recommendations to others considering the product

It's a good alternative to other remote products, but it's not for everyone. Make sure to check all the features and make sure it meets yor requirments. Although its awesome the personal is free of use, it doesn't offer all features as the business option does. Business can easily become expensive depending what you plan on using this prodcut for.

What business problems are you solving with the product? What benefits have you realized?

Being able to remotely support and access other computers.

Splashtop On-Demand Support (SOS) review by Andrew L.
Andrew L.
Validated Reviewer
Review Source

"Great Remote Support Tool"

What do you like best?

Ease of deployment to clients in an emergency and the fact that it will install quickly and usually without any prompts

What do you dislike?

The price per year is per technician and allows 10 concurrent sessions. Great for small shops, but seems price plan is expensive if you want a call center style setup.

Recommendations to others considering the product

Use the 7-day trial to set everything up and run trials. The desktop manager is nice as well as it allows you to have a heads up display

What business problems are you solving with the product? What benefits have you realized?

Remote access to clients who need assistance immediately. Clients like the very simple setup process and the ease of getting mouse and keyboard access.

Splashtop On-Demand Support (SOS) review by Matt J.
Matt J.
Validated Reviewer
Verified Current User
Review Source

"Great for accessing co-workers machines quickly!"

What do you like best?

How easy it is to gain access to a users machine by simply sending them a link.

What do you dislike?

Can be a little clunky at times and the interface will slow down to a crawl. Usually a disconnect and reconnect can fix this.

What business problems are you solving with the product? What benefits have you realized?

A super simple and user friendly way of connecting to a co-workers machine that may not be in our company list. Able to help with tasks when out of the office.

Splashtop On-Demand Support (SOS) review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Review Source

"amazing support"

What do you like best?

love everything about Splashtop. They continue to provide top quality service at low rates for any type of business that is needed

What do you dislike?

Everything about the application is amazing I wouldn't change one thing about it

Recommendations to others considering the product

I recommend this to anyone who hates transferring products to other electronics. this makes a world of difference especially with the care and support of their team

What business problems are you solving with the product? What benefits have you realized?

I realized I can achieve a lot more in a shorter period of time just by using their services and with any problems that used to take me longer to fix it was cut in half thanks to their support staff

Splashtop On-Demand Support (SOS) review by Drew N.
Drew N.
Validated Reviewer
Review Source

"Splashtop SOS is new but good"

What do you like best?

Overhead is low, setup is easy. They make it easy for you to provide support. Love the file transfer.

What do you dislike?

Pricing system could be simpler. Providing a way to bundle their app with yours would be nice.

What business problems are you solving with the product? What benefits have you realized?

Providing support to remote customer, troubleshooting client issues is made easier

Splashtop On-Demand Support (SOS) review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"On-Demand Remote Help"

What do you like best?

Built into Splashtop for business and bundled with subscriptions at a reasonable price

What do you dislike?

Counter-Intuitive at first. It works like other products do but in reverse.

Recommendations to others considering the product

Dive right in

What business problems are you solving with the product? What benefits have you realized?

Connecting to remote on demand support sessions as advertised.

Splashtop On-Demand Support (SOS) review by John S.
John S.
Validated Reviewer
Review Source

"Great for support"

What do you like best?

Ability to remote into client's android device and transfer files is great.

What do you dislike?

Controls can be glitchy and slow down. Usually have to disconnect and reconenct. Old andriod OS's support not great

What business problems are you solving with the product? What benefits have you realized?

Works great for remoting into clients devices

Splashtop On-Demand Support (SOS) review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Splashtop On-Demand (SOS) is an excellent remot desktop tool."

What do you like best?

The simplicity of use for the administrator and the users.

What do you dislike?

The set up for unattended computers is a bit confusing.

What business problems are you solving with the product? What benefits have you realized?

We are solving the remote access and necessary user support functions

Splashtop On-Demand Support (SOS) review by Agency
Agency
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Remote support "

What do you like best?

Simple, cost-effective, and powerful features

What do you dislike?

Nothing that comes to mind although the licence sharing could be made more simpler

Recommendations to others considering the product

Cost efficient, Robust set up, secured environment, Tech support makes it a viable alternative to some other session sharing platforms/ tools available in the market

What business problems are you solving with the product? What benefits have you realized?

Multi user access , sharing sessions in a secured environment

Splashtop On-Demand Support (SOS) review by User
User
Validated Reviewer
Review Source

"Simple to use IT support"

What do you like best?

Easy to use with supervisors spread out all over the country.

What do you dislike?

The remote connection requires a good internet network

Recommendations to others considering the product

Make sure all of your remote desktops have a good internet connect.

What business problems are you solving with the product? What benefits have you realized?

IT is located in Pennsylvania, laptops and supervisors are spread out all over the country

Splashtop On-Demand Support (SOS) review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Remote support"

What do you like best?

It is a very simple tool for remote support and let you work on other things at the time you are supporting someone

What do you dislike?

I haven't use it a lot but there is nothing yet I dislike

What business problems are you solving with the product? What benefits have you realized?

Remote support

Splashtop On-Demand Support (SOS) review by Administrator
Administrator
Validated Reviewer
Review Source

"Solid support software"

What do you like best?

screensharing on android is critical these days, this is the first software I've seen that supports this

What do you dislike?

I'd like to see IOS support soon as well

What business problems are you solving with the product? What benefits have you realized?

For android on demand support this software is a must

Kate from G2 Crowd

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