Spok provides a secure texting app for smartphones and tablets for hospitals and healthcare organizations that is HIPAA-compliant, improves the efficiency and quality of communication among your physicians, nurses, and staff, and helps set up your hospital to deliver safer, better care. Spok allows key hospital staff members to access private health information and conduct secure consultations from their personal mobile device.
I like that I don't have to carry a physical pager, and that I can add different pagers to my account. I like that there are different ring tones you can choose for different pages. It is simple to use and it is reliable.
What do you dislike?
The software is slow and sometimes shuts down. It is annoying that I can't take a new pager via the app, I need to call the Hospital Operator to transfer a pager. I would appreciate it if I could text more easily via Spok, but you can't text someone with a ghost pager. I also dislike that every number is de-identified, and I can't automatically see who is paging me (and that person doesn't necessarily see who I am when I page them. It would be better if you could set up a profile so your contact information is automatically included with pages.
Recommendations to others considering the product
I would recommend first changing the ringtone from the automatic one (there are many different options to choose from). This is the only mobile paging service that I have used and overall it is very effective. I would recommend it, as long as you don't mind that you often can't text and need to communicate with phone calls.
What business problems are you solving with the product? What benefits have you realized?
The problem is communication in the hospital. The benefits are that I can have a personal pager where I can always be reached, as well as take on other pagers temporarily to be reached for different purposes.
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