Spredfast

(76)
3.8 out of 5 stars

Spredfast is a Social Media Management System that enables companies to monitor, manage and measure social media initiatives.

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Spredfast Features

Social Media Monitoring
Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

78%
(Based on 27 reviews)
Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

62%
(Based on 17 reviews)
Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

67%
(Based on 20 reviews)
Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

78%
(Based on 29 reviews)
Social Listening

85%
(Based on 26 reviews)
Social Management
Social Analytics

Uncovers customer sentiment identify trends in order to accommodate the customer better.

81%
(Based on 50 reviews)
Social Sharing

Allows the creation, management, and scheduling of content to be shared across social media channels

84%
(Based on 53 reviews)
Social Campaigns

Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns

83%
(Based on 52 reviews)
Social Engagement

Centrally manages social media marketing efforts across all utilized platforms

84%
(Based on 54 reviews)
Social Ads

Manage and optimize ads across social channels

n/a
Brand Safety

Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions

76%
(Based on 13 reviews)
Posting
Scheduling

Optimizes scheduling and posting of content across social media channels

86%
(Based on 20 reviews)
Automation

Automates publishing of and responses to social media content

n/a
Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

88%
(Based on 6 reviews)
Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

Not enough data available

Macros

Allows administrators to create templated responses to frequently asked questions.

Not enough data available

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

Not enough data available

Reports & Dashboards
Competitor Analysis

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

66%
(Based on 16 reviews)
Follower Analysis

Analyzes and illustrates follower information such as demographics, location, purchase intent, etc.

71%
(Based on 23 reviews)
Content Engagement Analysis

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

81%
(Based on 20 reviews)
Influencer Identification

Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates.

72%
(Based on 20 reviews)
Paid Campaign Tracking

Tracks and measures the success of paid advertising initiatives run on social media sites.

n/a
Attribution

Able to track click path of users that come to your site via social campaigns and if they convert to customers.

72%
(Based on 13 reviews)
Report Customizability

Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

70%
(Based on 24 reviews)
Report Exporting

Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

71%
(Based on 24 reviews)
Analysis
Business Intelligence

Correlates social media data with business intelligence to better business operations

76%
(Based on 17 reviews)
Customizable Dashboards

Customizes dashboards to report the most necessary social media metrics

78%
(Based on 18 reviews)
Channels
Phone

Connects employees with customers through a calling solution.

n/a
Text

Connects employees with customers through a text message solution.

n/a
Email

Connects employees with customers through an email solution.

n/a
Social

Connects employees with customers through a social media solution.

94%
(Based on 7 reviews)
Live Chat

Connects employees with customers through a live chat solution.

n/a
Platform
API / Integrations

Application Programming Interface—Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

73%
(Based on 16 reviews)
Internationalization

Allows marketer to use platform in different langauges and includes ad units on websites from around the world

75%
(Based on 14 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

79%
(Based on 24 reviews)
Scalability

Allows marketer to add, track, and measure a multitude of social media accounts.

82%
(Based on 23 reviews)
Performance and Reliability

Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

75%
(Based on 29 reviews)
Reporting
Monitoring

Monitors a variety of social media channels to uncover relevant content

83%
(Based on 20 reviews)
Reporting

Reports and measures campaign efforts across a variety of social media channels

78%
(Based on 18 reviews)
Analytics Filters

Offers filters to sift through published and promoted data

77%
(Based on 19 reviews)
Competitive Intelligence

Uncovers social media performance and insights of other businesses

77%
(Based on 17 reviews)
Keyword Setup

Allows user to search for specific keywords to measure social impact

81%
(Based on 15 reviews)
Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

Not enough data available

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

85%
(Based on 5 reviews)
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

n/a
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

n/a