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Spredfast

3.8
(79)

Spredfast is a Social Media Management System that enables companies to monitor, manage and measure social media initiatives.

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Spredfast review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Easy to use"

What do you like best?

Spredfast offers enough data in a quick pull to get what you need without having to sift through mass excesses of what you don't. It's a very clean UI and easy to use -- interns can easily jump in if needed, and search strings aren't very touchy.

What do you dislike?

Sometimes I face issues with Spredfast not maintaining the settings that I've saved, rather defaulting to different options. There are also many different ways to go about doing the same thing, which can be both a good and bad thing.

Recommendations to others considering the product

Great product, but not for super in-depth reporting.

What business problems are you solving with the product? What benefits have you realized?

I use Spredfast daily to analyze trends and quickly gauge conversations surrounding my clients. It's a great tool for quickly sending snippets of info to a larger team, and it's very easy and fast to export data. Many other platforms are laggy, slow and inefficient when exporting.

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Spredfast review by Administrator in Consumer Electronics
Administrator in Consumer Electronics
Validated Reviewer
Verified Current User
Review Source

"It would be great if it worked. "

What do you like best?

It's laid out well and offers solid data.

What do you dislike?

It breaks down regularly. Support is slow.

Recommendations to others considering the product

Do not use Spredfast. There are better tools for less money. Spredfast does offer unique features that are not often matched, however, the number of issues, difficulty working with support, and overall lack of reliability override any benefits

What business problems are you solving with the product? What benefits have you realized?

It provides solid reporting when it works, and it has the functionality to track multiple campaigns across multiple brands and platforms. However, I cannot emphasize enough that this only provides value when it is operating error free. Sadly it never operates error free and our team also expands multiple hours every month, sometimes every week in submitting and following up on support tickets, and waiting on support replies. The majority of support tickets are not resolved same day, and approximately 40% are not even resolved in the same week.

What Social Media Suites solution do you use?

Thanks for letting us know!
Spredfast review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Lots of potential, lots of kinks to work out"

What do you like best?

I love that you can pull in data from Instagram! For the Instagram platform specifically, you can view the Top/Bottom posts based on their engagement metrics, which is a nice and quick insight if you need to fill the client in quickly. It's also great that you can time Dashboards to be sent to to clients daily, weekly, monthly, etc.

What do you dislike?

The data is likely always inaccurate, and it only pulls in boosted posts from Twitter and Facebook, not paid. This is the worst part - having to still pull data natively from those platforms and then combining them with the data pulled from Spredast. There are constant bugs and they change the UI all the time without updating about it - so then you're left to find out where to pull insights by just playing around with it which is such a waste of time. Also, and perhaps the biggest downfall, is the software does not provide historical data. So if you get a new client and want to compare the last quarter to the current one, good luck.

Recommendations to others considering the product

If you care about data integrity, make sure to cross-check your stats natively!

What business problems are you solving with the product? What benefits have you realized?

I use Spredfast to pull raw data for all social platforms in order to analyze the marketing trends for that particular region. When the data is correct, I'm able to see who likes what where, and how much engagement certain posts/copy receive during a given time period.

Spredfast review by Amanda C.
Amanda C.
Validated Reviewer
Verified Current User
Review Source

"Social media professional using Spredfast more than one year"

What do you like best?

Spredfast was a huge step up from the shared Excel spreadsheets we were using for editorial content planning. The tool gathers all of your channels in one place, helping all of our team-members up to speed across our presences. The new Planner tool helps us track larger campaigns across channels. I'm looking forward to testing the reporting functionality.

What do you dislike?

Spredfast analytics leave a good bit to be desired. The basics are there, if you dig for them, but the setup is unwieldy and can be painful to sort through. This is an area on their roadmap for an upgrade in the coming months, so I'm hopeful that will help significantly. I'm also less than thrilled with the fact that there is a delay on Twitter content as it comes into the Spredfast Conversations tool (their customer service/interaction module). Delays range from 3-5 minutes on average, but that's an eternity if you're trying to exchange information with a customer. We've also had trouble running promoted Facebook posts through the tool because the analytics don't show up in Facebook (natively). Since Facebook analytics are so much more in-depth and useful, we've had to stop promoting posts through Spredfast.

What business problems are you solving with the product? What benefits have you realized?

We're using the tool to consolidate our editorial calendar across channels and to conduct and track our customer service engagements.

Spredfast review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Used Spredfast for the past 4 years and every year it gets better"

What do you like best?

The user experience is super easy to learn and manage. I have to teach 10ish people how to use the product in a few hours before they use and the product makes it easy to do. Our part time staff picks up the product in a very short amount of time making it very easy for me. The customer service and staff at Spredfast are amazing and a reason we keep using them

What do you dislike?

Over the years Spredfast has developed into a product that I have no complaints about. Every year the product evolves and gets better.

Recommendations to others considering the product

great product that is easy to use. Highly recommend using Spredfast and the customer support is fantastic

What business problems are you solving with the product? What benefits have you realized?

Social media monitoring, visulizations, analytics.

Spredfast review by User in Financial Services
User in Financial Services
Validated Reviewer
Review Source

"well rounded social media management tool"

What do you like best?

i may be a little bias considering i was an employee of spredfast for a few years, but it really is a great well rounded tool for managing all of a business's social media channels in one centralized location. conversations is a great platform for seeing all of your comments private messages and DMs at a glance as well as makes it easy to respond and record notes as you scroll through them. intelligence is a high-powered listening tool that allows you to searhc specific social accounts hashtags keywords and handles to get a pulse on the social sphere and see what users are talking about and what happens to be trending.

What do you dislike?

i dislike having to switch between the platforms as it sometimes will switch the initiative you are operating in, and can be dangerous as you may wind up posting to the wrong social account if you arent cognizant of it.

What business problems are you solving with the product? What benefits have you realized?

spredfast mitigates the issue of having to access and navigate all of your social channels natively and is a clean user interaface that lets you see everything at a glance.

Spredfast review by Agency in Entertainment
Agency in Entertainment
Validated Reviewer
Review Source

"Spredfast is a one stop shop that provides information on all social media platforms."

What do you like best?

The things I like -

1. All 4 social media platforms can be found in one place (Facebook, Instagram, Twitter, and Tumblr)

2. It is an easy to use platform, pretty intuitive.

3. Allows you to save your search. So if you ever need to go back and look up the same person, you do not have to re-do the entire search process. If it is saved, all you have to do it click and wait for it to load.

What do you dislike?

I don't think there is much that I dislike about it except that it lacks one of the MOST BASIC info and that is the number of followers a person has on a certain social media platform. I find it funny that they have all these insights but lack this one basic piece of information. if you are ever writing a report, you would want to include that info so I always have to look up their account and check their number of followers.

Recommendations to others considering the product

I would say - give it a try. It is a good source. I personally find it super easy to use. And I have always found whatever I was looking for.

What business problems are you solving with the product? What benefits have you realized?

We often need insights on certain celebrities to make business deals. Spredfast provides a good comprehensive view of their social media standing, how powerful their social platforms are, their geographic reach, demographics of their fans, hashtags most popularly associated with them, etc.

Spredfast review by User in Semiconductors
User in Semiconductors
Validated Reviewer
Verified Current User
Review Source

"Great tool for advanced social marketing"

What do you like best?

Fantastic metrics/analytics capabilities, ability to monitor users and receive productivity reports, especially good for community managers. Really like the scheduling tools and the ability to create multiple campaigns for different regions. Customer service is beyond great and work quickly to solve problems.

What do you dislike?

Can be slow and buggy at times, takes 24 hours for labels to attach to posts which can make data pulls difficult. Need 24 hours to pull analytics, so that can be really inconvenient. Learning the platform took my teem awhile, it's a bit complex, but they do have great training resources. Still, I wish it was a more intuitive platform.

Recommendations to others considering the product

Make sure you are ready for some serious training with your team, be patient with getting it ramped, and stay close to your rep, they can help you with the customization you'll need to really make the platform sing.

What business problems are you solving with the product? What benefits have you realized?

This has been a great addition to our portfolio for the customer service team, and for community management and analytics. We're able to gain so much insight from the intelligence platform and integrate those findings into our strategy.

Spreadfast has been great for the global elements of our program. It makes asset sharing so much easier because it holds the content internally and that content can be labeled. We also use it across the social board for scheduling.

Spredfast review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Great functionality, but has technical issues"

What do you like best?

Great publishing and community management functionality. Fairly easy to use interface with lots of workflow features.

What do you dislike?

Fairly buggy in terms of technical issues. Publishing is spotty. Streams in the inbox jump around a lot and sometimes don't allow you to like/respond or move a shared bookmark without refreshing or logging out and logging back in.

Analytics functionality is really behind other platforms. It's not customizable at all in terms of metrics or charts/graphs, does not cover cross-channel performance, and does not have an ability to create dashboards. Export options are also extremely limited.

What business problems are you solving with the product? What benefits have you realized?

We use Spredfast as our primary tool for publishing and community management. Since analytics capabilities are limited, we have to go outside of the tool for this functionality.

Spredfast review by Jasmine D.
Jasmine D.
Validated Reviewer
Verified Current User
Review Source

"Best-in-class for monitoring"

What do you like best?

We primarily use Spredfast for monitoring social media channels for a client. It provides a nice interface for keeping tabs on all social media channels, and lets us quickly and easily notify our client when there is an issue they need to address. It's also great for keeping track of how long it takes you to respond - a must-have for major companies looking to optimize their social care.

What do you dislike?

The interface can be a bit clunky at times. Unless you do the training, some of the options can be a bit opaque. However, the trainings were nice and walked us through the entire process.

Recommendations to others considering the product

Definitely go through the training! It makes a big difference in how well you're able to use the program and accomplish your goals. It does so much more than social care monitoring, as well, which is very useful for clients looking for an all-in-one social media solution.

What business problems are you solving with the product? What benefits have you realized?

It helps monitor social media mentions and escalate problems quickly. It also keeps track of how long responses take.

Spredfast review by User in Food Production
User in Food Production
Validated Reviewer
Verified Current User
Review Source

"A lot of potential we aren't using"

What do you like best?

This program makes it great when you have multiple people working within a social account. Easy to see who is doing what, create campaigns, monitor success.

What do you dislike?

I found it very cumbersome to set up the feeds I wanted to watch. I also don't like the retweeting options, so I often will do that from Tweetdeck

What business problems are you solving with the product? What benefits have you realized?

It's great to be able to see if anyone has taken a tweet and assigned themselves to it. Also good to see a plan for the week and what we have planned to share on social. I think this would work best in an environment where you need to assign tweets or posts out to certain departments to handle, more customer service oriented.

Spredfast review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"spredfast, easy to use and share"

What do you like best?

the intelligence tool is the best part. Not only does it give you trending terms and content by platform but it also shows things like share of voice and geo.

What do you dislike?

I wish the content would load quicker. Sometimes it seems to get "suck"

Recommendations to others considering the product

make sure you plan on using this tool, not merely just a "nice to have"

What business problems are you solving with the product? What benefits have you realized?

We are using this tool to better measure our social efforts across all platforms. We have realized improvements to content and campaigns based on each platform by pairing with merchandising and sales more effectively.

Spredfast review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Useful tool for organizing social media posts all in one place"

What do you like best?

I like that I have the ability to do everything that I need to do on one platform, rather than having to go to each individual social media page.

What do you dislike?

The analytics can be confusing when new to the program.

Recommendations to others considering the product

Take plenty of time to familiarize yourself with the program before actually scheduling posts with it.

What business problems are you solving with the product? What benefits have you realized?

I am able to schedule social media posts all from one platform. It improves efficiency in that sense. I am also able to look at all the analytics in one place, making it much easier to see our post impressions.

Spredfast review by Rachel P.
Rachel P.
Validated Reviewer
Verified Current User
Review Source

"Great Service for Social Media Scheduling"

What do you like best?

I love the ease of scheduling out our social media posts days and weeks in advance. I also like the option to submit posts for approval before publishing.

What do you dislike?

The analytics portion of it tends to "break down" a lot. At least once a month, our posts won't register link clicks and we'll have to go through the process of re-authenticating our Bit.ly account to fix it. Also, failed posts happen more than we'd like (maybe once a month).

What business problems are you solving with the product? What benefits have you realized?

We save a lot of time with scheduling our social media content to multiple pages and platforms. We also solve our need to have each posts approved before posting.

Spredfast review by Jonathan H.
Jonathan H.
Validated Reviewer
Verified Current User
Review Source

"Spredfast knows what's up!"

What do you like best?

Content Calendar, roles and team collaboration. Publishing, listening, and analytics all in one. Easy to use when publishing. Creates nice reports.

What do you dislike?

One of the earliest to offer full social monitoring, analytics, and publishing, they've come a long. Way. There were some bugs at first, but they've gotten better. Can be a bit pricey.

Recommendations to others considering the product

Spredfast is a great too. Highly recommend shopping around because it will be too robust for some.

What business problems are you solving with the product? What benefits have you realized?

Allows multiple users across the enterprise to access and publish to our social accounts without having to give them passwords, etc. Contents managment, social media ROI, and more!

Spredfast review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Great for Social Customer Service"

What do you like best?

The ability to filter content by platform, engage without logging in natively, and the ability to apply labels to content for analytics makes this an easy platform to manage social customer service.

What do you dislike?

Whenever there is increased volume, the tool has been known to lag slightly. It does not impair the ability to get the job done - but it would be a nice permanent fix

Recommendations to others considering the product

Great for analytics and the need to label content or archive it once handled. Not all platforms offer content labels or the option to archive content that has been resolved.

You can also see the content through other streams - but you know that if it is not in the "inbox" stream then it has been resolved. Great feature!

What business problems are you solving with the product? What benefits have you realized?

Social media management, social anaytics, social media monitoring and social customer service.

Spredfast review by Ali G.
Ali G.
Validated Reviewer
Review Source

"Spredfast review"

What do you like best?

I love how it simple it is for users to register and use. It makes networking and communicating easy and in my job that is a very appreciated quality.

What do you dislike?

Not much. I used it at my old job, so I guess my biggest complaint is that one time customer service took a really long time.

What business problems are you solving with the product? What benefits have you realized?

Networking and how to expanding how we communicate with suppliers and managers. I have realized that at this day and age communication through technology is key and Spredfast has tapped that model and makes it easier for me in my day-to-day.

Spredfast review by Vernon J.
Vernon J.
Validated Reviewer
Review Source

"Extremely robust with features, sometimes lacking on the details"

What do you like best?

I like the layout of the streams and overall, the product does the job well as long as you have it set up well. I think that the customization of the streams is pretty well built and thought out. It allows for a variety of use scenarios. Also, once you have it set up correctly with the proper account sets and initiatives, setting up and introducing new users the system is quite easy and smooth. I think the most difficult thing is setting the initiatives and account sets so it's working correctly in the system.

What do you dislike?

It's extremely slow, even on a fast machine. Things just take a while. I'd say there are little things too that just don't make sense. Like why couldn't you post the same message to multiple outlets at the same time and edit them differently.

Recommendations to others considering the product

Good for big teams and companies. Not great for smaller teams.

What business problems are you solving with the product? What benefits have you realized?

Mostly social customer services and brand monitoring.

Spredfast review by Administrator in Broadcast Media
Administrator in Broadcast Media
Validated Reviewer
Verified Current User
Review Source

"Avoid At All Costs"

What do you like best?

The thing I like best about Spredfast is that we're moving to another platform.

What do you dislike?

I dislike everything about Spredfast. Posts for Facebook failing, contest entry page getting mysteriously deleted, the face that they use their own "language" to talk about their products which makes it almost impossible to teach people on your team how to use it, and their very very very very slow customer support that first attempts to blame you for the problem or pretend the problem doesn't exist.

Recommendations to others considering the product

Do. Not.

What business problems are you solving with the product? What benefits have you realized?

We WOULD be solving the problem of creating and executing contests, pulling together UGC in a presentable way, and scheduling social posts IF it worked.

Spredfast review by Executive Sponsor in Hospital & Health Care
Executive Sponsor in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Solid product, easy to work with"

What do you like best?

Constant updates and product roadmap; agile platform; integrates with existing tools

What do you dislike?

not much to dislike, at the end of the day it is a preference play based on internal users' comfort level with the tool

Recommendations to others considering the product

The tool basically comes down to the preference of your internal users. The platform has a lot of seamless integration connectors with various 3rd party which enables you to connect and integrate with the common CRM applications.

What business problems are you solving with the product? What benefits have you realized?

Content operations (scheduling, visibility, analytics)

Spredfast review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Easy to Use and Effective!"

What do you like best?

I love how easy the platform is to use! Our customer partner is quick to respond and very helpful. The authorization process for posts is straightforward and simple. There are so many options available to us as far as what we can do with our social media accounts.

What do you dislike?

There are some limitations to the types of social media contests they can run, but that's to be expected. Sometimes the dashboard can be a little buggy, but they are quick to fix these issues.

What business problems are you solving with the product? What benefits have you realized?

Spredfast helps us solve our issue of organizing social media posts. It allows us to build a calendar of our posts and send them through authorization processes if needed. We are realizing the benefits of increased followers and likes on social media platforms like Facebook and conversions through our posts!

Spredfast review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Not extraordinary"

What do you like best?

I enjoy how friendly the system is to it's users. It's very easy to schedule posts and even copy them to change the social network you want it posted on. They have been making a lot of positive changes lately which is making the product more competitive to others we have explored.

What do you dislike?

The preview feature. They just came out with this, but I wish it was even more realistic of a preview.

Recommendations to others considering the product

A very easy tool to navigate and easily get started with. I would recommend it especially if you're just starting with a social media management tool.

What business problems are you solving with the product? What benefits have you realized?

We're organizing our social campaigns much more than before. It's easy to track metrics based on one campaign with the Planner tool.

Spredfast review by User in Banking
User in Banking
Validated Reviewer
Verified Current User
Review Source

"Good platform with room for improvement"

What do you like best?

Spredfast is a solid social media management platform. It's visually appealing, and it gives lots of options for organizing content and setting up approvals.

What do you dislike?

It can be difficult to navigate sometimes, and it's a bit cumbersome to upload and edit photos. Also, when cross-posting to Google+, you have to work around the tool's functionality in order to use the photo you want.

What business problems are you solving with the product? What benefits have you realized?

Posting organic and paid social. It's a big help in coordinating multiple users and posting to a variety of platforms.

Spredfast review by Christine S.
Christine S.
Validated Reviewer
Verified Current User
Review Source

"Spredfast for use by many departments"

What do you like best?

Spreadfast is always quick to adopt new functionality that develops with social media publishing tools. It can be used by a user without much experience, or by one who requires advanced functionality.

What do you dislike?

There are some issues with how the system works across initiatives/departments. I wish it was easier to share content or to schedule a retweet.

Recommendations to others considering the product

The support I've received from our account managers at Spredfast is great - they can show you the best way to use the product for each business use case.

What business problems are you solving with the product? What benefits have you realized?

Using one system for many groups has allowed us to be more aware of other's efforts, and gain insights from comprehensive analytics.

Spredfast review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Ease of use, comfortably designed user interface! "

What do you like best?

With the new updated user-interface, I can testify with my first-hand experience that the flow of postings, monitoring, and overall functionality have all greatly increased.

What do you dislike?

When posting posts on different social medias, the auto-visual upload failed to work 60% of the time. It gets frustrating having to embed the texts and visuals again.

Recommendations to others considering the product

I would highly recommend Spredfast for other small-sized companies who want to take the next step with social community management and analytics.

What business problems are you solving with the product? What benefits have you realized?

Social media community monitoring - Spredfast allows for a nearly seamless operation when it comes to my daily task of social platform monitoring, digital strategy and analytics.

Spredfast review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Great Scheduling Platform"

What do you like best?

Can easily manage and filter multiple social accounts; can publish to Instagram; great customer service; offers insights

What do you dislike?

App and webpage can be buggy; doesn't publish video to Instagram; can't schedule to Facebook Watch pages or stories

What business problems are you solving with the product? What benefits have you realized?

Spredfast helps manage publishing to multiple accounts in one place. It also helps with customer care/fan engagement!

Spredfast review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"A new user, but love it so far"

What do you like best?

The best thing about this platform is that the expansive social listening is built INTO it. No more having to sift through other social listening tools and then use Spredfast to engage with your audience, everything is all in one place.

What do you dislike?

As a new user, the interface can be a bit confusing but I'll chock it up to me being new and getting my bearings. I also notice a delay in service sometimes.

What business problems are you solving with the product? What benefits have you realized?

You can monitor, analyze and engage all in the same place! It's a one-stop shop for large teams, which is a huge plus.

Spredfast review by Mariana L.
Mariana L.
Validated Reviewer
Review Source

"Good plataform"

What do you like best?

As a client is preaty easy to follow up and aprove my campaigns

What do you dislike?

I am fine with the platform and the features of it. I think is preaty complete and easy to use and to work with.

Recommendations to others considering the product

Pretty good platform.

What business problems are you solving with the product? What benefits have you realized?

Having all the acount in one platform, to see all the campaings, inspiration, innovations, analytics, etc.

Spredfast review by User in Insurance
User in Insurance
Validated Reviewer
Verified Current User
Review Source

"Social Media Administrator"

What do you like best?

Ability to schedule content and do community management in 1 platform. Also, the analytics has improved a great deal and allows us to better track our annual goals.

What do you dislike?

their search tool, Intelligence, is good but isn't as powerful as some other tools we use like Sysomos

What business problems are you solving with the product? What benefits have you realized?

Community mgmt - let's us monitor community mgmt and customer complaints in 1 platform. These issues (marketing and customer service) are handled by 2 different teams. Spredfast allows us to handle both in 1 platform without interfering with the other team's workflow. In addition, the analytics allows me to access data it's hard to access find in the native platforms.

Spredfast review by Jessica A.
Jessica A.
Validated Reviewer
Verified Current User
Review Source

"Good product with a frustrating on-boarding"

What do you like best?

I like that it's easy to upload content and keep track of the calendar

What do you dislike?

The on boarding process was long and arduous.

Recommendations to others considering the product

Onboarding is time consuming but worth it. Support is ok, but I eventually had my issue solved.

What business problems are you solving with the product? What benefits have you realized?

Content management and version control have vastly improved

Spredfast review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Would recommend to other agencies."

What do you like best?

I love all the additional features on Spredfast, such as the "Plan" feature where you can group posts into one plan and track the progress of that one group as opposed to all posts. Makes it super easy.

What do you dislike?

Not being able to schedule on Instagram. However, that's obviously not Spredfast's fault.

What business problems are you solving with the product? What benefits have you realized?

We're scheduling posts for clients who then need to approve them. Spredfast makes it easy to schedule posts with assigned approvals instead of manually emailing clients posts and language to approve.

Spredfast review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Great for inbound marketing but API restrictions limit usefulness"

What do you like best?

I work in social analytics and it’s nice to have everything come from one platform. The spredfast employees are very helpful and responsive when I have an issue or question

What do you dislike?

Due to API restrictions, I’m not able to export all the data I need (ex: impressions on certain platforms) and sometimes repeats data. But, this is data available from the native platforms

Recommendations to others considering the product

Iron any any data needs you have

What business problems are you solving with the product? What benefits have you realized?

Social media analytics. Automation, with the dashboards

Spredfast review by User in Sports
User in Sports
Validated Reviewer
Verified Current User
Review Source

"Missing Key Functions"

What do you like best?

I use this most to tag sponsored content with the plans tab

What do you dislike?

Analytics are far behind. Only shows FB impressions and engagements

Recommendations to others considering the product

Do not invest if analytics is important to you

What business problems are you solving with the product? What benefits have you realized?

I use Spredfast to tag sponsored content and keep organized for our monthly reports

Spredfast review by William G.
William G.
Validated Reviewer
Review Source

"Spredfast is the market leader for a reason. "

What do you like best?

Their integrated solution is world class as is their account and strategy team. Really, the solution and it’s capacity will blow your mind. In addition, they don’t over promise. What they do, they do well. What they don’t do, they have relationships with the top technology providers in the field and will connect you to them.

What do you dislike?

With most enterprise solutions, it's never as simple to get started as going and signing up for a consumer-level service.

Recommendations to others considering the product

If you are looking at other commercial social media platforms like Spredfast, talk with peers that use them. That’s how you will really learn who to go with.

What business problems are you solving with the product? What benefits have you realized?

We selected Spredfast in an effort to help us do more than manager our social accounts. There are plenty of companies that can do just that. We wanted to know how we could better engage with our community and Spredfast let’s us do just that.

Spredfast review by Hanna P.
Hanna P.
Validated Reviewer
Review Source

"Great tool for enterprises"

What do you like best?

Giving access to teams across locations and disciplines is easy with the tool. Workflows allow team collaboration and overall help with social content consistency.

What do you dislike?

Platform seems to have frequent glitches, support has been pretty responsive

What business problems are you solving with the product? What benefits have you realized?

Scheduling, brand consistency, posting frequency, social content hosting

Spredfast review by Rae G.
Rae G.
Validated Reviewer
Review Source

"Clunky but Robust"

What do you like best?

This tool can handle massive volumes of mentions and makes it easy to track mentions and respond. It's also easy to use the approval system for copy and posts, you can punt them back to someone with notes.

What do you dislike?

The UI is clunky and not intuitive. It also doesn't have real-time monitoring, there is a delay that can be critical. It also struggles to provide a really solid large team experience, where you can have 20 people using the tool. The reporting was also totally useless.

Recommendations to others considering the product

If you need something really robust because you get tons of mentions this is a great too.

What business problems are you solving with the product? What benefits have you realized?

We primarily used this tool to review and schedule posts and monitor mentions on social media.

Spredfast review by Lindsey G.
Lindsey G.
Validated Reviewer
Review Source

"It's a great tool to keep organized. "

What do you like best?

I love how easy it is to schedule posts.

What do you dislike?

Shuts down Facebook video posts frequently. After this happens I loose the ability to post videos on Spredfast and have to use Business Manager.

What business problems are you solving with the product? What benefits have you realized?

Time saving

Spredfast review by Kelly S.
Kelly S.
Validated Reviewer
Review Source

"Overpriced for a basic service"

What do you like best?

The ease in copying posts from one page into another page's que.

What do you dislike?

How expensive this platform is, very overpriced for what you're getting.

Recommendations to others considering the product

Very, very costly service for something other vendors offer for way less.

What business problems are you solving with the product? What benefits have you realized?

Scheduling out organic posts across multiple Facebook pages.

Spredfast review by User in Entertainment
User in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Spredfast User"

What do you like best?

Easy publishing, able to tag content and pull analytics quickly and easily.

What do you dislike?

Not a dislike, but I wish they had instagram video publishing capability

What business problems are you solving with the product? What benefits have you realized?

Easy to schedule, tag and pull reports.

Spredfast review by Shadee B.
Shadee B.
Validated Reviewer
Review Source

"Spredfast Review"

What do you like best?

I like how you can schedule posts to multiple social media platforms using one software.

What do you dislike?

It isn't very easy to use as you need training and even so it is quite confusing to understand everything.

Recommendations to others considering the product

Take the Spredfast course to get a better an in depth understanding of all the uses of spredfast. Spredfast is a great asset to have and I am grateful that I am able to use this wonderful software.

What business problems are you solving with the product? What benefits have you realized?

N/A

Spredfast review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Director of Social "

What do you like best?

I like that it has many different products in one

What do you dislike?

there are constantly bugs, it isn't seamless and they are innovating

Recommendations to others considering the product

Go with another provider

What business problems are you solving with the product? What benefits have you realized?

Social media planning and posting

Spredfast review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Useful Social Media Tool That Requires Training"

What do you like best?

Spredfast is a complex tool—it can provide you with a lot of pertinent information and data about your social media following, but it does take time to grasp all of its capabilities.

What do you dislike?

The instructional videos are very basic, so you really need a lot of one-on-one training.

What business problems are you solving with the product? What benefits have you realized?

Scheduling social posts on behalf of multiple accounts, gathering and analyzing data about social following including reach, engagement, and more.

Spredfast review by User in Sports
User in Sports
Validated Reviewer
Review Source

"Spredfast social"

What do you like best?

The ease to use and post to multiple platforms.

What do you dislike?

Having to schedule the same thing on different platforms individually. Adobe Social allows you to schedule the same post on multiple platforms.

Recommendations to others considering the product

I would recommend this product to others.

What business problems are you solving with the product? What benefits have you realized?

This allows us to reach our targeted audience while saving precious time and not always having to be by the computer to push out live messaging.

Spredfast review by Internal Consultant in Internet
Internal Consultant in Internet
Validated Reviewer
Verified Current User
Review Source

"In depth evaluation as part of product replacement review process"

What do you like best?

Ease of use, ability to combine several channels into single processing queue, ability to Draft posts on Instagram, no volume limits on messages.

What do you dislike?

No ability to publish to Tumblr, somewhat rudimentary reporting capabilities.

Recommendations to others considering the product

One of the best, stand-alone Social Marketing and Customer Service tools.

What business problems are you solving with the product? What benefits have you realized?

Publishing Marketing posts to social networks and interacting with influencers.

Provising Customer Support via social networks.

Spredfast review by Joe K.
Joe K.
Validated Reviewer
Review Source

"Excellent organizational management tool"

What do you like best?

Easy to navigate, intuitive, with functionality that proved useful even though it wasn't what attracted us to the product in the first place. A lot of opportunity to be organized and specific while also following an effective product map.

What do you dislike?

Some of the analytics capabilities left more to be desired - however, I hear this has been upleveled significantly since my last use.

Recommendations to others considering the product

Shop around, but focus not only on product UI but product support. Spredfast offered a ton of support which in the end is what sold us on the product, as well as the excellent UI and functionality

What business problems are you solving with the product? What benefits have you realized?

Solving for scattered and manual social media management. Benefits realized include upleveling our social media activity reporting to the CMO using tools native to the Spredfast interface.

Spredfast review by Gino A.
Gino A.
Validated Reviewer
Verified Current User
Review Source

"Spredfast Review"

What do you like best?

Spredfast has extensive data exports that are easily manipulated into actionable reports. Their dashboards are a good source for a quick reference of what is happening across your pages.

What do you dislike?

-Their IT open ticket time can use improvement. Faster response and a free flow of communication so the user knows that actions are being taken to fix the problem.

-Sometimes server speed is very slow. Dashboards and data takes time to load onto the screen.

-Spredfast needs to ping the APIs of the social channels more frequently so that data is as real time as possible.

Recommendations to others considering the product

Attend the frequent digital webinars on the Spredfast updates. They are a fantastic resource for the new capabilities Spredfast is continuously rolling out.

What business problems are you solving with the product? What benefits have you realized?

Spredfast provides great community management functions. The approval work flow for content posting is amazing at flagging content for approval and sending it up the chain of command. Being able to review a user's history with the brand is also a nice feature when responding to a consumer with frequent social conversations.

Spredfast review by Travis B.
Travis B.
Validated Reviewer
Verified Current User
Review Source

"Spredfast: A great social media management system"

What do you like best?

Spredfast offers a clean UX and is broken up into easily accessible tools: Social Inbox, Calendar, Analytics & Content Library. The Calendar offers a high visual of weekly content schedules, and Analytics offers easy to read engagement measurements. Also, Spredfast is continuously in update mode, which results in constant improvements to the tools and systems. Finally, they have spectacular customer service - very quick in responding and addressing any problems.

What do you dislike?

While the updates are great, there's a learning curve with each one. It's easy to get comfortable with the tools, which means any updates can rock the boat a bit. And while Spredfast provides an extensive amount of training documentation/videos, it can take some digging to find an answer to certain user questions.

Recommendations to others considering the product

I'd recommend that potential customers think of Spredfast if they need to harness their social content - giving it focus - and if they want to use social media to both better understand their audience and better their customer service via listening tools. I'd also recommend talking directly to Spredfast's customer service/sales professionals. This may seem obvious, but Spredfast promotes a very customer-centric focus. They've trained their professionals to be very attentive and very personable. Finally, I'd recommend attending Spredfast's yearly social media summit in Austin not only as a learning opportunity but also as a way to gauge their business savvy and as an opportunity to investigate their product offerings.

What business problems are you solving with the product? What benefits have you realized?

We've used Spredfast to gain control of our social media content, which was unfocused and unwieldy b/f we started using Spredfast tools. Not only is our social media schedule more streamlined, we've clarified our content output and goals, which has allowed us to be more nimble and has allowed for stronger content campaigns. We've also gained a better understanding of our audience and what they're interested in reading/sharing. Finally, we've improved our social media customer service using Spredfast's "Highlight" feature, which has allowed us to seamlessly pass along questions/complaint to internal stakeholders.

Spredfast review by Elizabeth H.
Elizabeth H.
Validated Reviewer
Verified Current User
Review Source

"Robust reporting features"

What do you like best?

All of Spredfast's insights allow my company to stay in-the-know and adjust to changes in the social media landscape rapidly. Our reports put us way ahead of our competition in terms of providing actionable insights to take our clients' campaigns to the next level.

What do you dislike?

The struggle I have with Spredfast is how slow it runs. I have previously used Hootsuite, which is much faster and streams are much easier to load and view. Spredfast is too sluggish to use in fast-moving Twitter chats, too buggy to rely on for Facebook scheduling, and too limited in its LinkedIn reporting (no group engagements are reported on). I also would love if Spredfast had Instagram and Pinterest, since those are hugely important platforms for my B2C clients.

Recommendations to others considering the product

If reporting is what you are looking for, Spredfast is unmatched. If you are looking to cover all social platforms, be weary of Spredfast's current platform limitations.

What business problems are you solving with the product? What benefits have you realized?

We needed a clear and direct way to communicate the qualitative and quantitative benefits of social media, as well as deliver insights that our competition has no access to. We are able to position ourselves as experts and use real numbers and reports to prove ROI to our clients, whether or not they are sold on the full power of social media yet.

Spredfast review by Deirdre W.
Deirdre W.
Validated Reviewer
Verified Current User
Review Source

"Awesome product, great support."

What do you like best?

I highly-recommend Spredfast. Although a small company, they have a strong product, excellent customer support, and an experienced services team. When we first procured this software there was only one social media manager. Spredfast allowed her to be efficient with her time. Instead of spending all day hopping around from one social platform to another (i.e. Twitter to Facebook), she was able to proactively schedule content and see conversations across the social web. This efficiency gain meant she could take full advantage of other insights Spredfast offered - like what time it was best to schedule content, what type of content performs the best, which channel is growing the fastest etc. As the team grew and the social conversations became more sophisticated, Spredfast was great for allowing the team to scale. We can setup approval teams, customized workflows, permissioning, etc. Additionally, it allows us to build an enterprise repository so we can share social media assets. Finally, the analytics and reporting allows us to see from high-level how a campaign is doing all the way down to how a specific Tweet performs. There is also good integration with Google Analytics so, as the Social Media Manager, I can see how social communities are performing vs. public facing Jive-powered communities vs. traditional corporate web site.

What do you dislike?

The usability for a Power User is fine; however, for those who aren’t as familiar with social media, there is a bit of a learning curve.

What business problems are you solving with the product? What benefits have you realized?

-Core social media responsibilities – listening, publishing, engagement, activation, analytics

-Relationship building with influencers, press, analysts

-Marketing campaigns

-Customer support

-Lead generation

-Product Feedback

-Research

-Primary use case for the core social media team; however, we use a combination of Spredfast and Jive Anywhere to connect social conversations to employee social intranet and public-facing communities. Additionally, Spredfast lets the social media team serve as a human filter to “highlight” key conversations to various groups – support, executives, sales, etc.

Spredfast review by Lauren M.
Lauren M.
Validated Reviewer
Review Source

"Spreadfast Review"

What do you like best?

The scheduling capabilities and the approval process.

What do you dislike?

Lack of ability to schedule on Instagram

What business problems are you solving with the product? What benefits have you realized?

getting our content scheduled out so we can focus on more creative things.

Kate from G2 Crowd

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