Springboard Retail

Springboard Retail

(61)
4.3 out of 5 stars

Springboard Retail is a cloud-based solution that gives you access to real-time data with POS, dashboards and reporting, customer management, customer orders, inventory management, and purchasing and receiving.

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Showing 61 Springboard reviews
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Springboard review by <span>Ashley B.</span>
Ashley B.
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Invitation from G2 Crowd on behalf of the vendor
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Springboard does a great job keeping track of our inventory through multiple sales reps and stores.

What do you like best?

I like the ease of adding inventory, images, seeing what is in stock or on order, or out with a sales rep. Everything can be done very quickly and on the go on my phone or ipad.

What do you dislike?

We are wholesale so we have to use some of the parts of Springboard in other ways. There is no set consignment memo option so we use Sales orders instead, It works, but a consignment option would be great. A better Quickbooks integration would be good, too. Now we have to double enter everything from Springboard into Quickbooks.

Recommendations to others considering the product

Great program especially if you have lots of inventory and many locations or sales reps. The mobile-ness of it is wonderful!

What business problems are you solving with the product? What benefits have you realized?

We love seeing our best sellers quickly at a glance and being able to run reports on our stock inventory or sales reps inventories. We can see what is in and out of stock so we know what to reorder and when.

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Springboard review by <span>Megan O.</span>
Megan O.
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Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Springboard Review

What do you like best?

I think checking people out is super simple and the reporting is easy to use. The program links with my website (Shopify) and the Management One database, which is necessary for us.

What do you dislike?

There are weird little quirks they just seem like they would be fixed by now...

If we type in an item without a price, and a box pops up for the price, the cursor does not move to the price.

You can't select all items on a ticket and return them...you have to do each item individually, that seems ridiculous.

I don't LOVE the process of entering an item, putting it on an order, then receiving that order. It's fine for large orders...but when we randomly receive a one-off of something, it would be nice to have some sort of short cut.

It also really annoys me that when you click Find Ticket from the sidebar when you're in a ticket...it is a different screen and gives you different information than if you click Dashboard> Sales> Tickets. I don't understand why those two screens would be different??

I REALLY hate the process of printing a tag for something. I don't know if this is a Mac thing, but it should have been fixed by now. In our old system, printing a tag was literally one click. In Springboard, you have the create a PDF of the tag or it prints blurry, so it's something like 5-6 clicks just to print one tag. Again, seems like an easy fix and totally ridiculous that we still have to do this.

Recommendations to others considering the product

I would want to show them how we do things and the things we find tedious to see if this is something they are OK with.

What business problems are you solving with the product? What benefits have you realized?

n/a

What Retail POS solution do you use?

Thanks for letting us know!
Springboard review by <span>Darren S.</span>
Darren S.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Ideal POS for Retail Stores

What do you like best?

Springboard offers a robust reporting platform with a large supply of metrics and item attributing. The integrated ordering and receiving ability also makes inventory control much more accurate and dependable which also makes the accounting better! All in all, the system provides most of the answers I need w/out having to go outside the box too much.

What do you dislike?

Its more expensive than competitors and being cloud based leaves us susceptible to issues if the internet goes out on us... Also, a time clock feature would be appreciated!

Recommendations to others considering the product

Springboard is a robust POS system that is great for retail stores and especially for stores that focus in Apparel. The reporting is very flexible and in depth. My previous experience was in the buying office of a big box retailer and I have been pleasantly surprised that I have been able to mimic the majority of the reports I had available at the big box. The integration of ordering and receiving also makes for more accurate inventory control as well as accounting through Quickbooks. We are also integrated with our Shopify website which syncs inventory and streamlines our processing for both channels.

What business problems are you solving with the product? What benefits have you realized?

In depth reporting analysis is crucial for our business and can be achieved because of the flexibility to customize item attributes in an unlimited way.

Being able to create, track, and receive orders directly in the system help us with planning our inventory over time.

Springboard review by <span>Kendall W.</span>
Kendall W.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Personal Experience using Springboard

What do you like best?

The ease of communication from a corporate level to the in store retail sales level. Springboard makes it very easy for the buyer and anyone working in development and analytics to all work together whether that is sharing and saving certain reports that are easy to digest for a retail associate, to placing the purchase orders so that the retail teams know what is heading their way. Including photos also allows them to visualize the new product they will be receiving.

What do you dislike?

Sometimes the reporting gets a bit messy - playing with the pivot points and specifics are a big confusing at times. But once I can figure it out and save it, it's easy. Communication from springboard also gets a bit muddy - I get the webinar emails but if there was a specific person assigned to my region that was very familiar with my business and account that could suggest certain webinars or training methods that they think would be best for my business, that would be excellent.

Recommendations to others considering the product

Definitely connect with people who are involved in buying and business development/analytics. These people are the driving forces of store-front retail although they work from a desk, and if they are able to pull all of the information they need easily from a POS you will know it is a good system.

What business problems are you solving with the product? What benefits have you realized?

I am solving the problem of not knowing what is selling and how quickly. Springboard allows us to pull just about any report we need to analyze our business to prevent too much rollover after a season, and to help us ensure we are re-ordering in the proper timelines when things begin to move quickly.

Springboard review by <span>Seth G.</span>
Seth G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Great Software, Better People

What do you like best?

Intuitive nature of the product, robust reporting features, teamwork and support from the company.

The POS is easy to use and requires very little training to be up and running efficiently. All areas of the software feel cohesive and connected - easy to move from one feature to the next and use with ease.

What do you dislike?

Fiscal calendar limitations including the ability to input our own calendar date ranges.

Recommendations to others considering the product

A great product overshadowed only by excellent customer service. The company has, and is, building a software platform that strategically combines terrific user interface with outstanding business applications. The POS is easy to use and very intuitive, and the back-end use is practically limitless while remaining within the understanding of various user levels. I can't say enough about the customer service and teamwork Springboard Retail provides. We always feel as if we are working as a team with them and not two separate companies. Lastly, the company is genuinely interested in what their clients have to say - big or small. Springboard eagerly accepts input and feedback while acting upon it in such a way that benefits the customer. The company is constantly evolving and is a pioneer in providing the latest advances in retail software.

What business problems are you solving with the product? What benefits have you realized?

Faster checkout at point of sale

Minimal training needed to be up and running effectively

Better customer data collection

Mobility when using product both within the store and for back-end users

Robust data mining

Springboard review by <span>Sydel C.</span>
Sydel C.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

User friendly, even for non-techies

What do you like best?

Very easy to learn and customize. Even our staff that have never used a touchpad in their lives and are not computer saavy have been able to easily learn how to use Springboard. Importing and creating items is also very easy. We had to create and count over 10,000 items when we first implemented our POS system and were able to do so within a week. This was made easier by using their templates and gathering as much data as possible from our vendors ahead of time.

What do you dislike?

Re-order levels do not take into account items being reserved/on layaway. They are working on improving this, so hopefully this issue will be resolved.

Recommendations to others considering the product

If you are starting from scratch, create your categories and sub-categories first. Then get as much info as possible from your vendors and create spreadsheets to do mass imports of items before starting your physical count.

What business problems are you solving with the product? What benefits have you realized?

We are able to more accurately stock the correct level of each product and not run out before receiving replenishments. We are also able to track exactly what each customer receives and when, helping us to serve them more efficiently and accurately.

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