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SpringCM

SpringCM

4.0
(114)
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SpringCM contract management and content management platform makes it easy for employees, customers, partners, and vendors to create, share, process, and approve contracts, documents and content.

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SpringCM review by Larry L.
Larry L.
Validated Reviewer
Verified Current User
Review Source

"Love SpringCM"

What do you like best?

It is hard to pick just one thing. I love how everything is based off attributes. Allows us to set up numerous alerts so we don't miss key dates. Also love the search function. It is a very easy system to use.

What do you dislike?

It is not necessarily a criticism of SpringCM rather than a personal issue. It is a very free-form system so you can set it up however you want. That was overwhelming at the start because we had never used a cms before so we didn't know what we didn't know.

Recommendations to others considering the product

This is a great system, especially for a small legal department. The support was awesome as we tried to get it set up. They helped a ton!!!

What business problems are you solving with the product? What benefits have you realized?

We were missing key dates (expiration, renewal, termination, etc.) with contracts. By setting up numerous attributes (alerts), we are no longer missing those. It also has helped us figure out which contracts are still in effect and which ones are not. We did not have a good handle on this before.

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SpringCM review by Jacob T.
Jacob T.
Validated Reviewer
Verified Current User
Review Source

"SpringCM has provided the features we need, with the support we need, to get what we need done"

What do you like best?

- The workflow solution is in depth enough for our workflows, and is simple enough to use

- The entire UI is slick and responsive

- The document management is full features, beyond just contract management

- (Most) everything works the way you think it should work

- Staff and support are friendly and helpful

What do you dislike?

- The workflow builder UI doesn't quite match up to the rest of it. New workflow builder incoming though.

- The preferences screen never seems as intuitive as the rest of the product

- I've made changes to the UI in the past and struggled to change or revert them

What business problems are you solving with the product? What benefits have you realized?

We struggle with document management in general. Contracts are their own special case. Spring will be solving that for us, by giving us a repository that's searchable and customizable. The metadata and workflows are just bonuses on top of that.

What Contract Management solution do you use?

Thanks for letting us know!
SpringCM review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"Unlikely to Recommend"

What do you like best?

I appreciate SCM's leadership - I've met with upper management several times and they are incredible salesmen. I also appreciate the support team - whenever I've put in a ticket someone has gotten back to me quickly.

What do you dislike?

Almost everything. From the clunky interface to the lack of specialized support down to the inability to put our data in and get it out. The interface is outdated and slow. Our contract requires specialized support, which is difficult to get. Emails go ignored for weeks, sometimes months. SCM cannot handle special characters in their data, which is a problem when you deal with scientific information. Ampersands, double quotes, degree symbols - all of these symbols are broken once they go into SCM's database. We have to scrub our data before entering it.

Recommendations to others considering the product

If you are using it for extremely simple lateral workflows, I'm sure it will work fine. Otherwise, avoid at all costs.

What business problems are you solving with the product? What benefits have you realized?

N/A

SpringCM review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Director, Operations"

What do you like best?

SpringCM has a team of most knowledgeable folks about the product they are trying to introduce.

What do you dislike?

I think they are outgrowing themselves, as implementation and kick off do take quite a bit of time. To be fair though, they do provide you with some information to go over, but for a while you are on your own, learning about the product. Better kick off strategy, that is what they need.

Recommendations to others considering the product

Seems like a pretty straightforward solution for better file management. Do learn as soon as you can about their workflow solutions as they look awesome.

What business problems are you solving with the product? What benefits have you realized?

We have been using an out of the box storage solution from another company for year. We grew, needed to provide better and faster access to files, here is where SpringCM came to he rescue.

It was only an added bonus to learn that we can also consider better workflow processes in our document execution processes.

SpringCM review by Becky B.
Becky B.
Validated Reviewer
Verified Current User
Review Source

"Contract Management Streamlined and Made User Friendly with SpringCM"

What do you like best?

SpringCM has streamlined our Contract and document management processes. We can do everything seamlessly within SpringCM/Salesforce. SpringCM Support has also been excellent and provided efficient and professional support. Any issues we have are usually resolved quickly.

What do you dislike?

We experienced some glitches with set up in Salesforce at the beginning. Once we got past the glitches, everything worked fine.

Recommendations to others considering the product

Utilize Filezilla if you need to transfer existing documents into SpringCM. It made our transfer very easy. Using one of the E-signature products (Adobe Sign or Doc Sign) that integrate with SpringCM makes the process extremely efficient.

What business problems are you solving with the product? What benefits have you realized?

Prior to SpringCM we had to leave Salesforce to generate, edit, and track our contracts. Now we can do everything directly within in SpringCM/Salesforce. Our contracts also did not automatically file into the client folder as they do with SpringCM. The biggest benefit for us has been time saved in our processes and increased organization for our staff.

SpringCM review by Robin D.
Robin D.
Validated Reviewer
Verified Current User
Review Source

"SpringCM for Contract Management is Amazing!"

What do you like best?

Contract management was a huge hurdle for us. Spring has made the process of sending contracts so much easier. The built in workflow was customized to fit our needs. The integration with Salesforce makes it even easier. We do everything in Salesforce so finding a solution that fully integrated was vital.

What do you dislike?

There really sin't anything I'm unhappy with. We've been out of implementation for several months and everything is working and meeting our needs.

Recommendations to others considering the product

I would definitely recommend SpringCM to those who need contract management. Their integration with Salesforce has made it so much easier for us to draft our agreements. We use DocuSign for the e-signature element of the process and the two work well together. Implementation was not an easy process but our implementation project manager did everything to make the bumps in the road not as bad.

What business problems are you solving with the product? What benefits have you realized?

We were using a different contract e-signature solution where contracts were static. We have so many variations within our contracts that we suddenly found ourselves with over 20 different templates. This was difficult to maintain and easy for the sales team to send the wrong contract in error. SpringCM gave us the ability to have 2 templates both of which are dynamic. They are also fully integrated with Salesforce which is a must!

SpringCM review by Mike W.
Mike W.
Validated Reviewer
Verified Current User
Review Source

"Surprisingly robust contract automation and workflow system"

What do you like best?

The ability to keep and maintain contract templates in Word as well as the ability to generate actual contracts using standard word features makes SpringCM incredibly powerful and flexible. The result is a small learning curve for end users and almost immediate return on investment.

What do you dislike?

SpringCM lacks the type of sophisticated documentation that I'd expect from an enterprise system of this sort. They say they're working on this, but it certainly introduces an unexpected level of complexity and uncertainty to the product.

What business problems are you solving with the product? What benefits have you realized?

We've implemented contract negotiation workflows and document creation processes. We're slowly integrating most of our company's Salesforce data into the contract process.

SpringCM review by Sarah K.
Sarah K.
Validated Reviewer
Verified Current User
Review Source

"Dynamic & Useful"

What do you like best?

The system is very user friendly while also fulfilling our business requirements for the need of an electronic system to manage the life cycle of our Provider Contracts, while providing an central repository that can be shared enterprise wide for transparency.

What do you dislike?

I wish that the field attributes could update and populate the new potential values of the contract- rather than manually having to modify manually by the User.

Recommendations to others considering the product

Try your best to be prepared with all your requirements and necessary documentation to be successful during the development process, which they refer to it as "Discovery." If we were better prepared with our Salesforce Design Model and our requirements from a Business standpoint, I think we would have been more successful.

What business problems are you solving with the product? What benefits have you realized?

Similar to what I like best about the system, our team was able to systematically solve by building an electronic system to manage the life cycle of our Provider Contracts, while providing an central repository that can be shared enterprise wide for transparency. Previously, we have been unsuccessful in this endeavor. But with contracting with SpringCM, we have officially been able to deliver to this need to our department and the company as a whole.

SpringCM review by Dana H.
Dana H.
Validated Reviewer
Review Source

"SpringCM - contract management"

What do you like best?

SpringCM created a flexible workflow for our contracts which allow multiple validation scenerios in a contract process while still keeping approvals stored in one easy location. Integration with Salesforce has been seamless and we experienced a high adoption rate by our sales team. The favorite enhancement has been the TrackIt tool which enables our sales team to see exactly where their contract is from any electronic devise. We also store our contracts in SpringCM which allows for quick OCR searches on pdfs and retrieval of legacy contracts.

What do you dislike?

I would like to allow internal collaborative reviews on a contract at the same time. For example, locking sections down and sending contract so only that section is available to the dept for review. This would decrease contract review times.

Recommendations to others considering the product

I would highly recommend using SpringCM to solve contract management challenges and to cut down on unnecessary administrative time.

What business problems are you solving with the product? What benefits have you realized?

We have streamlined our contract approvals which have allowed internal reviewers to better manage their time and priorities based on a queue and not searching for contracts in an inbox. Additionally, understanding other stakeholders input and being able to view prior to reviewing a contracts has saved additional time. We are now able through Salesforce to run reports on signed contracts and the status of contracts by quarter.

SpringCM review by Anna W.
Anna W.
Validated Reviewer
Review Source

"Okay contract management system "

What do you like best?

Provides a repository for documents and contracts and allows you to configure your own workflows.

What do you dislike?

It is not an intuitive system. The search features are lacking, the ability to track changes to documents is difficult and requires a check in check out process, dropdowns are not listed alphabetically which makes it annoying to use, the ability to configure folders and dashboards is limited and not easily done. You can't preview certain documents, you can't open zip files in the system. It feels antiquated and archaic.

Recommendations to others considering the product

This is not an easy system to use nor is it intuitive. We have several process owners without our company that have significant difficulty navigating this system; from uploading documents, creating folders, searching for folders to starting and completing workflows. I would strongly recommend testing the product first and ensuring that other software is looked at and considered.

What business problems are you solving with the product? What benefits have you realized?

We utilize this for our third party vendor contract managment and marketing workflows.

SpringCM review by Administrator in Oil & Energy
Administrator in Oil & Energy
Validated Reviewer
Review Source

"Clunky, Cumbersome, Error-Prone"

What do you like best?

The workflow tool is powerful and can do some pretty cool and advanced things. Attributes give incredible flexibility in organizing documents, syncing with Salesforce or other systems.

What do you dislike?

The interface is dated and inconsistent. Icons are the opposite of intuitive, the sync application is buggy and error-laden with conflict resolution a constant, painful fact of life.

Security is immature without the ability to allow users to administer user access or manage workflows, but limit their access to sensitive documents. (e.g. a super user has access to everything).

You need an advanced degree to attempt workflow creation or modification and only a developer has a chance of succeeding.

Search is painful. For example, search results cannot be configured to display a full path, so multiple results in similarly named folders appear identical in search results.

Sharing is archaic and cumbersome. Few options exist for controlling how inside or outside links are managed, expire, controlled.

The Salesforce integration app is slow and unintuitive.

Overall, the system needs the help of a serious overhaul from a user experience perspective.

Recommendations to others considering the product

I strongly advise against this product. There are far better platforms available and the only reason we are still with them is the cost of switching.

What business problems are you solving with the product? What benefits have you realized?

Our primary business problem we solved was storing PDF copies of contracts, invoices and other documents generated out of Salesforce and associated with records in that org. Our secondary objective was centralized cloud document storage. As to the first, the setup was challenging with the complexities of setting up workflow representing a significant barrier, but ultimately successful in storing and associating the documents. The latter objective is painfully unsolved as the platform, sync and interface limitations make adoption challenging and user experience dismal.

SpringCM review by Administrator in Management Consulting
Administrator in Management Consulting
Validated Reviewer
Review Source

"Sufficient Program, Terrible Implementation and Customer Service"

What do you like best?

Easy interface for basic users. Linked with Salesforce. The call in help line was ok - not instant but pretty fast but that is just for basic user questions.

What do you dislike?

1. The program would often breakdown communication between Salesforce and SpringCM, not filling in the template fields as needed or at all. It dropped information regularly. We never got a fix. 2. The workflow is limited. Our work orders/contracts have many variables for approvers and reviewers. That was unwieldy and at times not functional within the SpringCM environment. 3 The initial setup was a nightmare. It was confusing and took nearly a year while we paid for the service but could not use it. We had to be almost as tech savvy as they were with workflow issues in order to advise them how to build it. We needed expert advice, not just a tech head. Technical support was expensive. We needed more template making (required coding) and that was at a premium. Complaints and help would take WEEKS AND MONTHS to get a response.

Recommendations to others considering the product

Make sure you have crack IT and ops teams ready to guide you internally with set up, and make sure your IT learns this system because additional configuration/advanced support is expensive and slow. If your workflow is complicated in that the reviewers and approvers vary beyond a basic handful of the same people, this won't work for you. This company seems underpowered in terms of staff? Customer service took weeks and months and some things never got resolved.

What business problems are you solving with the product? What benefits have you realized?

None. We had to drop it. We were attempting to solve approval tracking and version control. Now we use Box for that.

SpringCM review by Wesley B.
Wesley B.
Validated Reviewer
Verified Current User
Review Source

"Amazing and Intuitive Product"

What do you like best?

The system is intuitive. It is simply the easiest content management system out of the top 23 vendors in the ECM space. The basic search feature shows advanced functionality because the results show how likely the document is to produce what you were searching for. Adding metadata is incredibly easy because of the split screen: you can view the document and see the metadata fields at the same time so your metadata entry will be less likely to produce errors. The alerts received by email are easy to enter and the emails are reliable so you do not miss an auto-renew deadline and be on the hook for money you did not want to pay and relationships that are not working out. The reports that are generated are also easy and Greg was very helpful working with me to make sure my reports and rules for workflows were functioning properly and providing me what I asked for and more.

What do you dislike?

The advanced search functionality could be more simple for the view-only/casual user.

Recommendations to others considering the product

Ask for anything and allow them to build it. Also keep up with the updates so you do not fall behind.

What business problems are you solving with the product? What benefits have you realized?

Our private company with approximately 400 employees needed an ECM system. We RFP'd 23 vendors and SpringCM provided the best bang for the buck in addition to Michele Curley providing amazing customer service and satisfying more than the necessary requirements. The Sales, Business Development, Finance, Technical Operations and other teams will now have quicker, easier and reliable access to the documents they need to do their jobs and review their contractual obligations.

SpringCM review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"SpringCM Product Review"

What do you like best?

The best features for our company is the document storage and access availability. SpringCM offers a dynamic workflow process that is easy to follow and allows all users the ability to see where a pending document is at all times. It also helps that SpringCM works with other products such as DocuSign and Salesforce. Spring has helped make life easier when working in SalesForce.

What do you dislike?

I have very minimal dislikes of the software. I would like a more flexible workflow that can be rerouted or changed as needed. Once the workflow is set, it is not very easy to change it.

Recommendations to others considering the product

I would suggest that anyone considering SpringCM should know exactly what is required to make this product helpful to their company in order to have a successful creation of a workflow process.

What business problems are you solving with the product? What benefits have you realized?

SpringCM has allowed multiple employees to know what steps have been taken in each contract process. It has made content storage easy and readily available with one click. It has saved time and efficiency when creating a new contract and in searching for old contracts.

SpringCM review by Eric S.
Eric S.
Validated Reviewer
Review Source

"SpringCM Contract Management solution - Implementation and Training"

What do you like best?

Not only does the solution meet our needs, but the training that has been provided has been outstanding. I couldn't ask for better customer service as we work through our contract management needs. SpringCM has provided significant improvements in our daily activities.

What do you dislike?

At this point in time, there's nothing I can dislike about this organization or solution. Again, the overall customer experience has been nothing less than phenomenal. Our organization is fully invested in the SpringCM tool.

Recommendations to others considering the product

I've had experience with several different Contract Mgmt tools in other organizations and SpringCM is by far the most intuitive and user friendly. We've instantly experienced significant improvement in our daily contract activities and I feel we've only skimmed the surface with the ultimate capabilities of the SpringCM solution.

What business problems are you solving with the product? What benefits have you realized?

We are currently working to improve our overall contract management solution (security, workflow, etc.) We've noticed significant improvements in the storage and security of our contractual documents, as well as the overall adoption of one program. All of my colleagues are actively engaged with this tool and I feel it's due to the ease of use. This is a very user-friendly product.

SpringCM review by Steve L.
Steve L.
Validated Reviewer
Verified Current User
Review Source

"I've been using SpringCM for 4 years, and love it!"

What do you like best?

The people and the tool. I like describing Spring CM like this: You get the big company technology with the small company attention. They are very responsive to any questions or needs I have. My templates are so easy to maintain with the Spring Sync functionality. I rarely have to even go into the SpringCM application. Managing security and permissions is a breeze as well. I am both the user and super admin, so I have worked on developing the workflows, and used what I created.

What do you dislike?

They are ever-improving their tool. It's awesome, but you gotta keep up, or you'll get left behind!

Recommendations to others considering the product

Definitely take it for a test drive. You'll be very pleased with what you see. The first time I sent out a contract for signature that went to Africa, Ireland and back in less time than it took for me to get a cup of coffee was when I realized the power of SpingCM. They have such knowledge that they can build a workflow to suit whatever you need. I've yet to pose a scenario that they didn't have a solution for.

What business problems are you solving with the product? What benefits have you realized?

FCPA compliance, Contracting channel partners, Partner applications. We have a central repository now with easy access behind a secure firewall to the documents we need. Much faster processes to boot. It gets me thinking how we can improve in other areas as well.

SpringCM review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Review Source

"Effectively provides us with a platform for all of our contracts to effectively & proactively manage"

What do you like best?

Feeling organized of what we have in place and the terms we have with all of our clients, can be simply pulled with a report, helping us to stay on top of expiration dates, discounts provided, mutual terms etc.

What do you dislike?

The email is not via Outlook, or user friendly; it's only in text, which is not helpful for us.

What business problems are you solving with the product? What benefits have you realized?

SpringCM has provided us with a cloud source for all Associates to utilize and locate stored documents, by simplifying our process, linking attributes to our documents and pulling reports to provide contract details; keeping us organized, proactive and more productive with our turnaround times and overall organization company wide.

SpringCM review by Administrator in Music
Administrator in Music
Validated Reviewer
Review Source

"SpringCM good and great, has room to imporve."

What do you like best?

The ease of use on the user side. The system also has very good and direct customer service. We tend to have access to develops quickly when needing to correct a bug or implement a fix.

What do you dislike?

On an administration side, there is still a lot of manual process in editing CSV's and configuration files. This can lead to easy mistakes and often some puzzling outcomes. A CSV editing tool built in and full SSO integration would make the system more robust.

Recommendations to others considering the product

Be sure to spend time getting to understand the administration side of SpringCM. This is where an overabundance of time can be spent.

What business problems are you solving with the product? What benefits have you realized?

We are solving efficiency issues that persisted with signing of contracts. We are also centralizing all of our documents into securely managed folders. We have also found business cases in IT and HR that allow quicker onboarding after approvals.

SpringCM review by Jeanie M.
Jeanie M.
Validated Reviewer
Verified Current User
Review Source

"Perfect fit for our company!"

What do you like best?

SpringCM integrates nicely with Salesforce and allows our sales team the opportunity to move fluidly between sales opportunities and contract management.

What do you dislike?

Nothing really. May be too soon to tell. When you go from having nothing to having something as flexible, user friendly, and comprehensive as Spring CM, there's not much you can say against it.

Recommendations to others considering the product

If you need a solution to integrate with Salesforce, this is it!

What business problems are you solving with the product? What benefits have you realized?

Our contract management was a mess. Having to keep track of contract execution, revision, etc through email was a nightmare. But we didn't want to roll out yet another tool for our sales team to learn. They were just learning Salesforce so it was the perfect time to integrate Spring. Now, we keep track of deadlines, iterations, review, and contract terms all in one place. Too good to be true, but then it is!

SpringCM review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"A great way to complete SOW's"

What do you like best?

Everything is in one place, easy to find, and easy to execute. Other software is too complex and takes too long to complete. SpringCM is easy to use and very smart.

What do you dislike?

The only thing I really disliked was the setting up time. This is probably due to the fact I am impatient, but once it is setup, it's great.

What business problems are you solving with the product? What benefits have you realized?

Our SOW system was dependent on a bunch of teams, which caused missed SOW's to be saved and searchable. SpringCM places all of our documents in one place, allows us to see where SOW's are in the execution phase, and the search function is amazing.

SpringCM review by Katie N.
Katie N.
Validated Reviewer
Verified Current User
Review Source

"Great Product with Great Functionality"

What do you like best?

I like the organization of the documents and the ability to see the document's history and to even view prior versions of the document.

What do you dislike?

I can't think of anything pertaining to the SpringCM product that I dislike.

Recommendations to others considering the product

SpringCM meets a variety of different business models and is extremely accommodating to assist your business in determining your needs with regards to a cloud-based document management system.

What business problems are you solving with the product? What benefits have you realized?

We are solving the problem of not being able to share access to information while it is in process and the issue that we had prior to this of accounting for work that has been completed for a particular client. We have also eliminated the need for a middle process in scanning the items to digital record.

SpringCM review by Administrator in E-Learning
Administrator in E-Learning
Validated Reviewer
Verified Current User
Review Source

"User Friendly and Efficient"

What do you like best?

The best things that I like about SpringCM is that my colleagues can send their executed contracts to a folder simply by providing them a simple email address and I don't have to train everyone of them to do it. Also, I love the reminder feature for contracts.

What do you dislike?

I dislike that workflows don't come included in the minimum package.

What business problems are you solving with the product? What benefits have you realized?

The solution is provides for my company is that it is finally a central repository for all contracts that are housed in different places. I work for a virtual company so this is key.

SpringCM review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"Satisfied customer"

What do you like best?

dynamic search means never losing track of a document and security is amped up so need to know can be enforced.

What do you dislike?

Licenses are pricey and doesn't integrate as fully as I was hoping (with Salesforce)

Recommendations to others considering the product

Map out your plan in advance, makes setup much easier. And, get that training time! You don't have to use it all at once but it is so nice to have when you need it!!

What business problems are you solving with the product? What benefits have you realized?

Reminders are so helpful! We have more lead time to work on renegotiations which gives us an edge where we need it most!

SpringCM review by Charles B.
Charles B.
Validated Reviewer
Review Source

"Sophisticated imaging and workflow results without having to hire IT resources"

What do you like best?

Lincoln Trust spun off from a larger company with a big award-winning IT department, so our users had high expectations. However, we now have a small IT budget. SpringCM enabled us to meet the clients needs at a fraction of what we paid before. This product is inexpensive compared to traditional solutions. We were able to implement workflow using just the Smart Rules. So, after the initial setup, changes to the system going forward are handled by BAs or other non-developers. This saves us tremendously in TCO.

I also like that SpringCM has resources that are happy to help point us in the right direction and help us implement new functionality. They are committed to helping us be successful with their product.

What do you dislike?

Occassional slowness. But, SpringCM jumps in when there is a problem.

Recommendations to others considering the product

SpringCM provides powerful functionality for very little cost - both external costs and internal resources to program and support. SpringCM administration does not require true technical resources.

What business problems are you solving with the product? What benefits have you realized?

Our payback on this product was very quick given the expense and/or limitations of competing solutions.

We are now starting to use the web services to pull data into an external database and we are getting good support from SpringCM on the initiative. They have a lot of capabilities already built in, and documented.

SpringCM review by User in Renewables & Environment
User in Renewables & Environment
Validated Reviewer
Review Source

"Does its Job, but Room for Improvement"

What do you like best?

Some of the UI is slick and looks much nicer than other contracts database/workflow systems. The workflow steps also work for our company. It is problematic to try to access a workflow not currently assigned to you, but the movement back and forth works. Docusign integration is OK as is word/track changes integration.

What do you dislike?

Outside of the banner and HTML parts of the UI, the rest is UGLY. It is hard to find files, you can't rename them, and certain things feel hidden. The system feels bulky and cumbersome. Reporting tool is not intuitive and reporting functions feel very behind other systems I've used.

Recommendations to others considering the product

Ask very pointed questions about the UI. While there is HTML buttons on the frame, actually drilling down into the files and folders is clunky. You can't rename documents, so if a version is uploaded with a date and later another document is checked in with a later date, the file name is overwritten. Not ideal, support says it can't fix. Not as customization as other products such as Quickbase. Workflow product is not terrible.

NEEDS a dashboard where the user can find the agreement it if is not in his/her queue. Users are constantly searching for their contract to change terms and reinput terms/details.

What business problems are you solving with the product? What benefits have you realized?

Contract workflow management, reporting

SpringCM review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Easy to use and nice interface"

What do you like best?

Interface inviting to users & history feature

What do you dislike?

Difficulty to develop changes for doc generation

What business problems are you solving with the product? What benefits have you realized?

Workflow through multiple teams is much easier with SpringCM, and the ability to see the history of a document and post comments on the contract is super helpful in providing transparency for our team.

The SpringCM support team has also been extremely helpful to my team and those I manage - from the team at HQ to the Live Support feature on the website, I always feel like there is a place to get answers.

SpringCM review by Antigone P.
Antigone P.
Validated Reviewer
Review Source

"Simple, Responsive, and Available Across Mobile Platforms"

What do you like best?

I really like the fact that SpringCM has a robust app that allows for easy movement of documents to and from mobile devices to the SpringCM app. I can review and save documents I access on my mobile devices in a flash!

What do you dislike?

Workflows and security roles can be a bit tough to implement and manage. Also the reporting function that allows us to track and manage various user licenses could use some work.

What business problems are you solving with the product? What benefits have you realized?

We did not use SpringCM for Contract Management currently but are considering adding this service.

SpringCM review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Review Source

"General Counsel"

What do you like best?

SpringCM was chosen because of it's look and feel. It looks and feels like it's a Mac versus a PC. That is its best feature...it's easy to use.

What do you dislike?

As of right now, the only thing I dislike is the fact that end users need a license to integrate with the system. I would love to see everyone who just uses the system to check their client accounts and see contracts in the system be free without a license being needed.

Recommendations to others considering the product

We reviewed a lot of other products, and for what SpringCM can do and the price, you won't beat them.

What business problems are you solving with the product? What benefits have you realized?

We are adding templates into the system to make our contracting process smoother and more efficient, which also will help with tracking and follow ups.

SpringCM review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Verified Current User
Review Source

"Just getting started"

What do you like best?

We are still in the implementation process, but decided to go with Spring because of the many positives - the tracking/comments in the documents, the email capabilities inside of Spring, the connection with Salesforce, the tracking of the entire process. We are very excited to get up and running!

What do you dislike?

As we are still in implementation, I can't say I have found any concerns.

What business problems are you solving with the product? What benefits have you realized?

I anticipate a much faster contracting process, great reporting and tracking abilities and an overall smoother and more scalable process for our company.

SpringCM review by Chris C.
Chris C.
Validated Reviewer
Review Source

"18 months with SpringCM and still going strong"

What do you like best?

1. It works - the platform has been very dependable for us with no significant issues or downtime.

2. Customer Service - whenever we needed help configuring the system or just had questions, the CS team was always helpful and patient.

3. Continued improvements - in the short time we have been with SpringCM they have made a number of improvements in UI, performance, and features. They have even listened to our ideas and have implemented when possible.

What do you dislike?

1. Difficult to Customize - when you step into thenext level of SpringCM and want to make custom workflows and such, we have found it difficult to understand and complete the process. Even after taking the course, I was not able to really make use of the custom programming and workflow features.

What business problems are you solving with the product? What benefits have you realized?

We use SpringCM in conjunction with Salesforce for all of our document storage. We can have folders created automatically when a new project or account gets added which gives us complete control over the folder structure. It is also easy to tie in with the many Custom Objects we use within Salesforce.

SpringCM review by Administrator in Computer & Network Security
Administrator in Computer & Network Security
Validated Reviewer
Verified Current User
Review Source

"SpringCM is a flexible and intuitive platform that can be used to meet a variety of needs."

What do you like best?

We looked at a lot of contract management tools for our organization. Many were extremely flashy with a lot of specialized features. Unfortunately, the specialized features made them ill suited and too complex to be flexible enough to meet our specific needs. As we have rolled out SpringCM as our contracts database, we are finding a variety of document management applications across our organization. SpringCM's flexibility means that we can have a single platform and database serving multiple use cases.

What do you dislike?

I would like to see SpringCM continue to offer additional and more in depth training. I feel like we could get SpringCM to do more for us if we were better versed in how to fully utilize all of the features.

Recommendations to others considering the product

Ask the sales staff to accuratley indicate which aspects of the demos are built off of complex, custom workflows and which product features are "out of the box". We had significant issues due to confusion about what types of workflows we could build ourselves vs. which would require PS time and investment.

What business problems are you solving with the product? What benefits have you realized?

We have set up a robust contracts management database that has allowed us to capture meaningful, reportable data about our contracts. We now have a much greater ability to truly manage our contracts and it has reduced the reliance of our team on historical knowledge of contract content.

SpringCM review by Administrator in Information Services
Administrator in Information Services
Validated Reviewer
Verified Current User
Review Source

"SpringCM: Salesforce & E-sign"

What do you like best?

SpringCM's integration inside of Salesforce facilitates our Sales Team to better create, edit, and manage contracts. SpringCM Edit introduces ease into the negotiation process, by allowing changes to the agreements to be automatically saved and uploaded. The ability to integrate Adobe E-sign and have the executed agreements automatically stored within the correct Accounts and Opportunities, decrease the flow of paperwork and helps with quicker turn around.

What do you dislike?

SpringCM can at times be clunky inside of Salesforce. One cannot just print off a contract, but rather download the document to do so. The flow of drafting contracts could also be more intuitive. When merging accounts inside of Salesforce, SpringCm will not duplicate the same action, and you will have folders and documents floating around, not attached to the right account, and sometimes lost.

There can be limited materials and resources to help with initiatives, but the SpringCm team itself is very responsive and working to improve the overall experience, including asking for feedback for new designs and processes.

Recommendations to others considering the product

Consider process paths for contracts when integrating SpringCm into Salesforce.

Sales

What business problems are you solving with the product? What benefits have you realized?

Contract Management.

SpringCM review by Paul Y.
Paul Y.
Validated Reviewer
Verified Current User
Review Source

"Excellent document management; great company"

What do you like best?

The best part is, it just works--full stop. Straight out of the box, the document management features of SpringCM are powerful. Even someone with basic admin skills can set it up. With additional skill resources, even more amazing things can be done.

What do you dislike?

The interface is somewhat dated and clunky. As powerful as the product is, I'd strongly suggest they devote more time to discovering the pinch points on how the interface functions.

Recommendations to others considering the product

Investigate all options on the market and make sure that what you select meets all requirements. Also make absolutely certain that the company you select has adequate support.

What business problems are you solving with the product? What benefits have you realized?

The basic problem was, "where is ___________?" As we grew, finding contracts, collateral, and internal documents became nearly impossible. SpringCM addressed this core issue. We are now able to find things for prospects, clients, and ourselves in much less time.

SpringCM review by Administrator in Hospital & Health Care
Administrator in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Both SpringCM's product and customer service are top notch. "

What do you like best?

The follow-up with account managers as well as being able to access video training modules after you're with implementation. Shows they really want you to succeed.

What do you dislike?

There were some meetings where the salesperson/account manager didn't know who we were and repeated meetings/info even though we had already "met." Maybe keeping better notes and checking that info before meetings would be beneficial to make it feel more personalized.

Recommendations to others considering the product

Look around, but SpringCM is the best in my opinion. It has all the tools you need (plus more) for a very reasonable price. The fact that they are still improving and building is also very exciting. I like companies that are continually innovating.

What business problems are you solving with the product? What benefits have you realized?

We weren't organized contract-wise at all before SpringCM, this has given us the tool to get that under control and to do things (reports, meta data, etc.) we weren't able to do before.

SpringCM review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"SpringCM in Jamaica Cottage Shop's Salesforce"

What do you like best?

Salesforce does not allow for the updating of documents, particularly invoices. This is necessary in our office since our products are so customized/itemized and multiple associates must access to make modifications and save each time. SpringCM gives us this access which has been unbelievably helpful.

What do you dislike?

Not much; however, if I have to put something, I would say that it would be helpful if a document could be renamed without having to save it to the desktop and then re-uploading it while making sure the previously named document gets deleted. Also, that docs can only be deleted by Admins. I would prefer to be able to give this access to whomever I see fit in the office without giving them full Admin access.

What business problems are you solving with the product? What benefits have you realized?

Solving multiple user updates on a doc and how it is logged in the type of doc history that SpringCM has.

SpringCM review by Julianne B.
Julianne B.
Validated Reviewer
Verified Current User
Review Source

"Great Contract Management Application"

What do you like best?

Ability to Check-In/Check-Out while collaborating on a document andSalesforce integration is great. The Doc Launcher makes merge templates powerful.

What do you dislike?

It's a decently pricey add on if you have a large Salesforce user base.

What business problems are you solving with the product? What benefits have you realized?

We are using it for contract and proposal collaboration.

SpringCM review by User in Architecture & Planning
User in Architecture & Planning
Validated Reviewer
Review Source

"Easy to use, very flexible"

What do you like best?

The ease with which I got started and the flexibility of the software.

What do you dislike?

It times out too quickly for me. Once I log in, it would be nice to stay logged in for at least 2 hours.

Recommendations to others considering the product

This software is easy to set up and is very flexible. We use document attributes feature to code each document. We need to keep track of with our NDAs and Master Agreements, where our projects are located and other data which makes attributes a valuable feature.

What business problems are you solving with the product? What benefits have you realized?

We were spending a lot of money on physically printing and storing contracts. Now we store in the cloud documents that we can search by legal terms. Document retrieval is amazingly fast.

SpringCM review by Administrator in Automotive
Administrator in Automotive
Validated Reviewer
Verified Current User
Review Source

"Helpful with lots of "but"s"

What do you like best?

SpringCM has great search functionality and they have done a lot with UI lately.

What do you dislike?

When I am explaining SprignCM to people I am constantly saying "but" you can click here to do this BUT it doesn't do x, you have to click over here to do x but then it doesn't do y (when x and y make sense to be together).

What business problems are you solving with the product? What benefits have you realized?

Contract workflow management and creation.

SpringCM review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"SpringCM is a great resource for fast moving start-ups"

What do you like best?

Our start-up ramped up quickly. With SpringCM, we were able to meet our document management requirements in parallel with our business and fiduciary requirements.

The team at SpringCM is highly responsive and professional. Their suggestions and guidance allowed us find solutions to problems as they arose - in real time.

With SpringCM, we were able to use a single platform to stay on track as our business evolved.

What do you dislike?

Training took time for our team. However, it was well worth it.

Recommendations to others considering the product

Customers of SpringCM need to give their staff the time it needs in the training process to make sure all Users are fluent in all of the features and functions available with the SpringCM product.

What business problems are you solving with the product? What benefits have you realized?

Document management requires different business functions to be able to access and categorize information on our database. SpringCM allowed cross-functional team members to have immediate access to the exact information that they needed - all in one place. SpringCM allows Administrators to be confident that company information is available and consistent for all Users.

SpringCM review by Tim S.
Tim S.
Validated Reviewer
Verified Current User
Review Source

"Saves ridiculous amounts of time and effort"

What do you like best?

My favorite part of using SpringCm is knowing where that one document I was looking for is at. Immediately and without searching for 5 - 10 minutes. Excellent contract automation is a bonus.

What do you dislike?

Nothing in particular to dislike. Any frustrations have been on our end to be ready for automation, to better organize our documents, and to clearly define what materials are used when.

What business problems are you solving with the product? What benefits have you realized?

We solve the problem of not knowing where that 'one particular document' you need is at Time savings is the biggest benefit. Plus less frustration.

SpringCM review by Administrator in Telecommunications
Administrator in Telecommunications
Validated Reviewer
Verified Current User
Review Source

"Nice Features but bad Salesforce.com integration"

What do you like best?

Generate documents automatically with a few clicks

What do you dislike?

SpringCM info is not pushed to salesforce through regular salesforce fields or objects and its a problem when reporting from salesforce.

Workflows are really difficult to create and there is no enough documentation on how to create a workflow and use all the different elements that you can include in a Workflow

What business problems are you solving with the product? What benefits have you realized?

Documents are generated automatically and the version control is good

SpringCM review by Administrator in Legal Services
Administrator in Legal Services
Validated Reviewer
Verified Current User
Review Source

"Efficient, Effective and Scales with the Business"

What do you like best?

For high volume of contracts in our business, it is one of the easiest CMS that I've used. Enough bells and whistles that help my non-legal business team efficiently send out contracts for signature. The integrated e-signature tool is priceless.

What do you dislike?

The search filtering capabilities could be better.

Recommendations to others considering the product

It's a cost effective solution and easy to get up and running.

What business problems are you solving with the product? What benefits have you realized?

We have a small legal team with one contracts manager. She is able to manage our thousands of contracts and train our business teams very effectively on how to use SpringCM. Our business teams find it intuitive and that's key. We are able to scale our contract management needs with the business without adding additional legal staff, which is just right for our budget.

SpringCM review by Bjorn P.
Bjorn P.
Validated Reviewer
Verified Current User
Review Source

"Great content management tool!"

What do you like best?

Simple to set up, simple to use, great assistance from the company's professional services and support.

What do you dislike?

Requires some discipline by the customer/client to remember to upload all contracts and legal documents.

Recommendations to others considering the product

Highly recommended

What business problems are you solving with the product? What benefits have you realized?

Consolidation of all contracts and legal documents into one safe/backed-up location

Alerting of expiring agreements

Searchability with added filtering

Folder hierarchies for simple departmental structure (easy to understand)

Summary:

Cross departmental usage with easy to setup metadata and notifications, making sure no renewals are missed and easy search by all needed parties.

SpringCM review by John W.
John W.
Validated Reviewer
Verified Current User
Review Source

"Easiest Product I've ever deployed to users"

What do you like best?

The simplicity in usability for our end users and the full control over document sharing and security.

What do you dislike?

iPad app erases favorites when signing out

Recommendations to others considering the product

You can do a proof of concept with SpringCM to give it a test drive

What business problems are you solving with the product? What benefits have you realized?

Problems solved:

1. Change control of document revisions:

2. ease of access

3. control who can see what

4. offline use in the iPad/iPhone application

Benefits: our end users have instant access to information utilizing the SpringCM iPad App which also provides offline access to documents.

SpringCM review by Administrator
Administrator
Validated Reviewer
Review Source

"SpringCM streamlines processes and saves time!"

What do you like best?

SpingCM links all of our existing platforms, especially Salesforce in one convenient location. The ability to access everything from there simplifies my tasks and greatly improves client service.

What do you dislike?

One feature I would like to see improved is the reporting. More detail is needed on outside views of files as well as easier report creation. I utilize reporting a lot and this would really aid in my workload.

What business problems are you solving with the product? What benefits have you realized?

Dependability and location of file storage is a huge benefit for us. We left Egnyte when our files began disappearing, some users could view and others could not. SpringCM has completely eliminated this issue. Also, SpringCM edit is a great function that allows users to edit documents within SpringCM and save immediately. This eliminates the need to download, upload, email, etc.

SpringCM review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Very good scoping and initial roll-out conversations"

What do you like best?

The power of the system to automate the entire contract process amngst multiple stakeholders.

What do you dislike?

Nothing yet! We haven't gone live so no complaints

What business problems are you solving with the product? What benefits have you realized?

Contract / proposal auto-generation to ease the time on Sales and Sales Ops team. Tracking contract status and improving ownership and accountability amongst the team. Having the sales guys living in SFDC, without needing to move into different systems and draft docs in Word

SpringCM review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Spring CM Resume Module"

What do you like best?

Automated update requests and reminders for self-service users. Integration with MS Office for export.

What do you dislike?

The inability to easily reorder past work projects that have already been entered in a resume. Difficult configuration requirements. Setup should be more "out of the box," Also, the update process should be more wizard like (think Turbo Tax style).

Recommendations to others considering the product

Be aware that the resume management software isn't plug and play. The degree of customization can be a plus or a minus depending on your organization's needs. Also, a few of the features (such as saving changes to a resume in the middle of an update, which then returns you to the start of the form you were updating) created some confusion for our test users. Beyond that, the software was functional. We just wished it was more wizard-based guided.

What business problems are you solving with the product? What benefits have you realized?

We are currently using our old processes.

SpringCM review by Executive Sponsor in Sports
Executive Sponsor in Sports
Validated Reviewer
Verified Current User
Review Source

"Great for small legal departments and uniform contracts"

What do you like best?

I love that it has cut down on the clutter in my inbox. Makes internal review of standard, non-complex contracts easy.

What do you dislike?

We have a lot of complex contracts, and review of those is often challenging on the Spring platform. Also - it is sometimes hard to deal with changes that occur mid-workflow.

What business problems are you solving with the product? What benefits have you realized?

Streamlining the contract review process and making sure people are reviewing the current version.

SpringCM review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Verified Current User
Review Source

"SpringCM Review"

What do you like best?

SpringCM is a great tool that easily integrates with Salesforce.com. Our users personally love having the ability to search for terms that resides within PDF documents.

What do you dislike?

SpringCM is an extremely flexible platform that can do just about anything. Unfortunately this flexibility lends itself to quite a bit of complexity with respect to building out new solutions on the platform.

Recommendations to others considering the product

If you rely heavily on Salesforce.com for sales force automation, your reps will love SpringCM. It's a great platform that is easily installed, and greatly reduces complexities when dealing with enterprise contracts.

What business problems are you solving with the product? What benefits have you realized?

First and foremost is the ability to easily find contract records directly in Salesforce.com. This has saved our end users tons of time trying to manually find contracts.

SpringCM review by Administrator in Computer Software
Administrator in Computer Software
Validated Reviewer
Review Source

"Great tool for the busy in-house attorney"

What do you like best?

Contract version control and history as well as attribute tagging and searching are key features enhancing searchability of agreements.

What do you dislike?

When docs are sent for external review you cannot copy the message to others, but have to send a separate email making this a two step process.

Recommendations to others considering the product

This is a great cross-organizational tool generally with greater capability than many smaller organizations may be willing to originally embrace, but once your organization gains some champions, the adoption rate can improve significantly.

What business problems are you solving with the product? What benefits have you realized?

Solving the poor organization method of storing contracts in folders on a server with no connection to the sales opportunity, client, etc., as well as access through the cloud.

Learn more about SpringCM

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SpringCM
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