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Sprinklr Core

Sprinklr Core

3.9
(388 reviews)
Optimized for quick response

Sprinklr has 19 social media management modules, purpose-built to deliver amazing customer experiences and ensure the voice of the customer is heard and acted upon by every employee.

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Sprinklr Core Features

Ticket and Case Management

Workflow

Route tickets based on values of fields, changes to ticket status and time based conditions

78%
(Based on 13 reviews)

Response Automation

Respond to common requests with standard reply

75%
(Based on 11 reviews)

SLA Management

Service Level Agreement Management

71%
(Based on 12 reviews)

Attachments/Screencasts

Documents and files can be attached to the ticket to communicate with customer issues/resolutions

80%
(Based on 13 reviews)

Ticket Collaboration

Share and collaborate on tickets with multiple customer service representatives

66%
(Based on 7 reviews)

Ticket Creation User Experience

User Experience of creating and submitting a ticket

72%
(Based on 8 reviews)

Ticket Response User Experience

User Experience of responding and recieving a response

68%
(Based on 8 reviews)

Social Media Monitoring

Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

84%
(Based on 170 reviews)

Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

69%
(Based on 140 reviews)

Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

73%
(Based on 128 reviews)

Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

83%
(Based on 166 reviews)

Social Listening

84%
(Based on 163 reviews)

Social Management

Social Analytics

Uncovers customer sentiment identify trends in order to accommodate the customer better.

82%
(Based on 194 reviews)

Social Sharing

Allows the creation, management, and scheduling of content to be shared across social media channels

85%
(Based on 182 reviews)

Social Campaigns

Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns

84%
(Based on 183 reviews)

Social Engagement

Centrally manages social media marketing efforts across all utilized platforms

86%
(Based on 199 reviews)

Social Ads

Manage and optimize ads across social channels

77%
(Based on 121 reviews)

Brand Safety

Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions

87%
(Based on 105 reviews)

Posting

Scheduling

Optimizes scheduling and posting of content across social media channels

88%
(Based on 192 reviews)

Automation

Automates publishing of and responses to social media content

85%
(Based on 178 reviews)

Community Building

Email Integration

Seamlessly integrates email with company databases (mail merge).

79%
(Based on 13 reviews)

Social Network Integration

Provides tools for content distribution across multiple social networks.

82%
(Based on 31 reviews)

Contacts Sync

Uploads contacts directly into the company database and assists with managing contacts.

73%
(Based on 14 reviews)

Process

Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

84%
(Based on 65 reviews)

Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

83%
(Based on 55 reviews)

Macros

Allows administrators to create templated responses to frequently asked questions.

84%
(Based on 57 reviews)

Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

83%
(Based on 52 reviews)

Social Functionality

Social Functionality

Product functionality for social advertising.

85%
(Based on 64 reviews)

Reports & Dashboards

Competitor Analysis

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

71%
(Based on 94 reviews)

Follower Analysis

Analyzes and illustrates follower information such as demographics, location, purchase intent, etc.

n/a

Content Engagement Analysis

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

81%
(Based on 143 reviews)

Influencer Identification

Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates.

n/a

Paid Campaign Tracking

Tracks and measures the success of paid advertising initiatives run on social media sites.

n/a

Attribution

Able to track click path of users that come to your site via social campaigns and if they convert to customers.

n/a

Report Customizability

Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

82%
(Based on 145 reviews)

Report Exporting

Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

81%
(Based on 140 reviews)

Analysis

Business Intelligence

Correlates social media data with business intelligence to better business operations

78%
(Based on 165 reviews)

Customizable Dashboards

Customizes dashboards to report the most necessary social media metrics

83%
(Based on 195 reviews)

Community Improvement

Survey Customization

Allows for unique, brand-specific survey creation and management..

82%
(Based on 10 reviews)

Branching/Skip Logic

Helps create more intelligent surveys based on users actions and answers.

78%
(Based on 13 reviews)

Multilingual Surveys

Allows for creation of surveys in different languages and advanced survey translation.

74%
(Based on 11 reviews)

Gamification

Helps engage users with gamification such as point systems, rewards, engagement meters, etc.

66%
(Based on 7 reviews)

Channels

Phone

Connects employees with customers through a calling solution.

76%
(Based on 21 reviews)

Text

Connects employees with customers through a text message solution.

84%
(Based on 23 reviews)

Email

Connects employees with customers through an email solution.

80%
(Based on 29 reviews)

Social

Connects employees with customers through a social media solution.

90%
(Based on 69 reviews)

Live Chat

Connects employees with customers through a live chat solution.

85%
(Based on 28 reviews)

Platform

API / Integrations

Application Programming Interface—Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

77%
(Based on 101 reviews)

Internationalization

Allows marketer to use platform in different langauges and includes ad units on websites from around the world

n/a

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

83%
(Based on 144 reviews)

Scalability

Allows marketer to add, track, and measure a multitude of social media accounts.

84%
(Based on 130 reviews)

Performance and Reliability

Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

82%
(Based on 150 reviews)

Reporting

Monitoring

Monitors a variety of social media channels to uncover relevant content

84%
(Based on 210 reviews)

Reporting

Reports and measures campaign efforts across a variety of social media channels

83%
(Based on 207 reviews)

Analytics Filters

Offers filters to sift through published and promoted data

79%
(Based on 183 reviews)

Competitive Intelligence

Uncovers social media performance and insights of other businesses

75%
(Based on 146 reviews)

Keyword Setup

Allows user to search for specific keywords to measure social impact

80%
(Based on 164 reviews)

Customer Analytics

Customer Intelligence

Helps establish target markets, improve the user experience, identify market demands, and stay up-to-date.

76%
(Based on 20 reviews)

Customer Engagement

Provides tools focused on building customer trust, achieving brand loyalty, and enhancing customer engagement.

78%
(Based on 30 reviews)

Downloadable Reports

Provides functionality to dowload reports in multiple formats.

80%
(Based on 29 reviews)

Insight

Surveys

Provides opportunity for customers to give feedback through a survey.

90%
(Based on 29 reviews)

Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

85%
(Based on 63 reviews)

Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

85%
(Based on 47 reviews)

Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

82%
(Based on 45 reviews)

Communication Channels

Customer Portal

Allows fully customizable portal for customer to enter tickets, provide feedback and communicate with service agents

77%
(Based on 9 reviews)

Email to Case

Ability for customer service agents to communicate via email and email conversations are automatically tracked in ticket

79%
(Based on 8 reviews)

Chat/Live Support

Ability for customer service agents to communicate with customers via live chat to solve problems live

81%
(Based on 8 reviews)

Social Integration

Integration to social networks such as Twitter and Facebook to allow customers and agents to communicate via social networks

82%
(Based on 12 reviews)

Community Management

Qualitative Solutions

Solutions that help drive conversation, such as live chat, topic generation, and idea boards.

73%
(Based on 21 reviews)

Advanced Portal Features

Tools that help enhance community portals, such as reminders, engagement tools, and analytics.

72%
(Based on 25 reviews)

All-in-one Dashboard

Helps create efficientcy by delegating data viewing access and report generation to specific users.

77%
(Based on 31 reviews)

Call Center

Make, Receive, and Record Calls

Make and receive calls directly in the application. Track and record calls for analysis.

76%
(Based on 5 reviews)

Customer and Contacts Database

Central repository for account and contact information

76%
(Based on 8 reviews)

Products and Version Tracking

Central repository for tracking products and product versions customer is using

73%
(Based on 5 reviews)

Call Scripting

Provides abilty for customer reps to use a script when calling customers for common reasons

Not enough data available

Interactive Voice Response (IVR)

Automates interactions with telephone callers so that calls can be routed to the appropriate agent

Not enough data available

Self Service/Community

Forums

Online discussion functionality so customers can have conversations among each other

83%
(Based on 7 reviews)

Knowledge Base

Searchable prepopulated knowledge base or Wiki that also deflects tickets by suggesting articles during ticket entry

79%
(Based on 8 reviews)

Ideas/Feedback

Allows customers to enter and vote on suggestions to products and services

81%
(Based on 7 reviews)

Q&A

Allows customers to post questions publicly and get answers from customer service agents and other customers

87%
(Based on 8 reviews)

Campaign Management

Campaign Dashboard

Overview of all media purchases and campaigns in a single interface.

84%
(Based on 63 reviews)

Campaign Optimization

Enables marketer to set metrics by which their campaigns are automatically optimized.

83%
(Based on 53 reviews)

Reach

Amount and quality of inventory partner sites on which ads can be placed.

85%
(Based on 59 reviews)

Bulk Editing

Enables marketers to edit campaigns in bulk as opposed to one piece at a time.

80%
(Based on 47 reviews)

Batch Uploading

Allows marketer to upload campaign inventory in a single batch instead of one piece at a time.

77%
(Based on 47 reviews)

Brand Safety

Ensures marketer's ads are placed on respectable websites that won't damage brand image or reputation.

85%
(Based on 49 reviews)

Fraud Protection

Ensures marketer's ad reach and performance is not inflated by bots or spam websites.

82%
(Based on 41 reviews)

Frequency Capping

Allows marketer to set a limit on how many times a consumer sees their ad.

78%
(Based on 38 reviews)

Budget Pacing

Allows marketer to set a daily or weekly campaign budget that the ad sever uses to make appropriate bids.

78%
(Based on 42 reviews)

Creative Optimization

Tools offered for creating and optimizing creative components of campaigns.

77%
(Based on 49 reviews)

Rich Media Capabilties

Supports rich media display and video ads that involve user interaction.

79%
(Based on 46 reviews)

Reporting & Analytics

Social Monitoring

Functionality to Monitor social activity for brands/products and respond in social network to customers social activity

87%
(Based on 17 reviews)

Reporting

82%
(Based on 16 reviews)

Dashboards

87%
(Based on 15 reviews)

Targeting

Targeting

Able to target desired audiences based on demographics and behavior variables.

83%
(Based on 52 reviews)

Retargeting

Able to retarget previous impressions to your site across the web to increase conversion rates.

81%
(Based on 44 reviews)

Geo-Targeting

Able to tailor ads based on consumer general region, state or designated market area (DMA).

83%
(Based on 49 reviews)

Contextual Targeting

Able to match the marketer's ad with specific content on a site or page.

82%
(Based on 36 reviews)

Platform

ITIL Compliance

ITIL is a methodology for ticket management that some Help Desk tools are built to support

Not enough data available

Mobile User Support

Allows software to be easily used on multiple mobile devices include phone and tablet devices.

Not enough data available

Customization

79%
(Based on 5 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

90%
(Based on 6 reviews)

Internationalization

Not enough data available

Performance & Reliability

78%
(Based on 6 reviews)

Integration APIs

Not enough data available

Platform

API / Integrations

Application Programming Interface - Specification for how the application communicates with other software such as other ad servers, DSPs, DMPs, etc.

81%
(Based on 42 reviews)

Custom Reports

Able to create custom reports to cater to specific metrics and key performance indicators.

82%
(Based on 62 reviews)

User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

85%
(Based on 62 reviews)

Performance and Reliability

Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

83%
(Based on 65 reviews)

Enterprise Scalability

Provides features to allow scaling for large organizations.

83%
(Based on 55 reviews)

Customization

Allows administrators to customize to accomodate their unique process. Includes ability to create custom objetcs, fields, rules, calculations, and views.

82%
(Based on 63 reviews)

Workflow Capability

Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action.

84%
(Based on 61 reviews)

Internationalization

Enables users to create and manage campaigns with the same content in multiple languages and currencies. Marketer can place ads on websites from around the world.

84%
(Based on 50 reviews)

Notifications

Alerts marketer of the performance of particular campaigns.

83%
(Based on 60 reviews)