Sprout Social

Sprout Social

(751)
4.3 out of 5 stars

Sprout Social is a leading social media management software that provides engagement, publishing, analytics and team collaboration tools.

Work for Sprout Social?

Learning about Sprout Social?

We can help you find the solution that fits you best.

Sprout Social Features

Social Media Monitoring
Social Reporting

Access custom reports and dashboards to measure social activity and engagement opportunities. Allows users to export data and graphs into Powerpoints.

87%
(Based on 315 reviews)
Sentiment Scoring

Determines whether mentions of your brand are positive, negative or neutral.

n/a
Influencer Identification

Identifies who is talking about your brand along with their influence over social communities.

77%
(Based on 157 reviews)
Social Measurement

Measure campaigns, brands and products for quantitative metrics such as conversation volume, when conversations are happening and your brand's share of voice.

86%
(Based on 310 reviews)
Social Listening

86%
(Based on 303 reviews)
Social Management
Social Analytics

Uncovers customer sentiment identify trends in order to accommodate the customer better.

87%
(Based on 573 reviews)
Social Sharing

Allows the creation, management, and scheduling of content to be shared across social media channels

90%
(Based on 574 reviews)
Social Campaigns

Identifies trends in customer sentiment in response to social media campaigns for the benefit of future campaigns

84%
(Based on 500 reviews)
Social Engagement

Centrally manages social media marketing efforts across all utilized platforms

89%
(Based on 580 reviews)
Social Ads

Manage and optimize ads across social channels

n/a
Brand Safety

Monitors and reports on social media activity pertaining to brand names or campaigns in order to identify fraudulent, misleading, or compromising mentions

84%
(Based on 154 reviews)
Posting
Scheduling

Optimizes scheduling and posting of content across social media channels

91%
(Based on 276 reviews)
Automation

Automates publishing of and responses to social media content

89%
(Based on 245 reviews)
Process
Mentions

Scours various channels for brand mentions to proactively seek reparative communications.

87%
(Based on 106 reviews)
Tickets

Creates and assigns support tickets, scheduling them in a timely manner.

86%
(Based on 67 reviews)
Macros

Allows administrators to create templated responses to frequently asked questions.

n/a
Collaboration

Allows employees to communicate and collaborate on the problem solving journey.

87%
(Based on 75 reviews)
Reports & Dashboards
Competitor Analysis

Gathers and compares social data from competitors to help keep tabs on competition and benchmark progess in the social sphere.

77%
(Based on 184 reviews)
Follower Analysis

Analyzes and illustrates follower information such as demographics, location, purchase intent, etc.

81%
(Based on 323 reviews)
Content Engagement Analysis

Tracks how much engagement (views, likes, favorites, retweets, comments, etc.) each piece of content receives to highlight which types of content resonate best with the target audience.

85%
(Based on 334 reviews)
Influencer Identification

Finds and highlights the followers with the largest and most influential followings of their own to tap into as potential brand advocates.

74%
(Based on 165 reviews)
Paid Campaign Tracking

Tracks and measures the success of paid advertising initiatives run on social media sites.

69%
(Based on 106 reviews)
Attribution

Able to track click path of users that come to your site via social campaigns and if they convert to customers.

74%
(Based on 129 reviews)
Report Customizability

Allows user flexibility into manipulating and digging deeper into the data that is provided through the tool.

80%
(Based on 309 reviews)
Report Exporting

Allows users to export reports from the product into an .xsl, .csv, or .pdf file.

89%
(Based on 330 reviews)
Analysis
Business Intelligence

Correlates social media data with business intelligence to better business operations

82%
(Based on 222 reviews)
Customizable Dashboards

Customizes dashboards to report the most necessary social media metrics

79%
(Based on 213 reviews)
Channels
Phone

Connects employees with customers through a calling solution.

n/a
Text

Connects employees with customers through a text message solution.

n/a
Email

Connects employees with customers through an email solution.

n/a
Social

Connects employees with customers through a social media solution.

92%
(Based on 110 reviews)
Live Chat

Connects employees with customers through a live chat solution.

n/a
Platform
API / Integrations

Application Programming Interface—Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc. with other software applications.

78%
(Based on 185 reviews)
Internationalization

Allows marketer to use platform in different langauges and includes ad units on websites from around the world

78%
(Based on 90 reviews)
User, Role, and Access Management

Grant access to select data, features, objects, etc. based on the users, user role, groups, etc.

86%
(Based on 310 reviews)
Scalability

Allows marketer to add, track, and measure a multitude of social media accounts.

84%
(Based on 288 reviews)
Performance and Reliability

Software is consistently available (up-time) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took.

89%
(Based on 341 reviews)
Reporting
Monitoring

Monitors a variety of social media channels to uncover relevant content

86%
(Based on 273 reviews)
Reporting

Reports and measures campaign efforts across a variety of social media channels

87%
(Based on 272 reviews)
Analytics Filters

Offers filters to sift through published and promoted data

83%
(Based on 245 reviews)
Competitive Intelligence

Uncovers social media performance and insights of other businesses

80%
(Based on 217 reviews)
Keyword Setup

Allows user to search for specific keywords to measure social impact

82%
(Based on 211 reviews)
Insight
Surveys

Provides opportunity for customers to give feedback through a survey.

79%
(Based on 43 reviews)
Reporting

Enables administrators to create customized reports reflecting customer satisfaction.

88%
(Based on 101 reviews)
Visitor Activity

Allows administrators to track visitor activity to understand the research that was done before turning to customer service.

n/a
Help Desk

Provides a knowledge base or other support channel for disparate team members to work together and provide cohesive solutions.

n/a