What do you like best?
STAMPs implementation process was very quick and easy. The ability to upload contacts with a templated file format makes it very easy to send out mass assessments. They’ve got great support – Their Customer Success Managers know what it’s like to be a customer success manager.
Ability to show possible churn and improve client loyalty/retention.
Net Promoter Score is already built into the assessment.
What do you dislike?
Their email editor still seems a little basic and probably needs to be upgraded. It works well and gets the job done, but for a user interface, it could look better. They do offer some short codes, but we’d like to have access to most customization.
Recommendations to others considering the product
If you really care about client retention and minimizing your churn rate, STAMP is the way to go.
What business problems are you solving with the product? What benefits have you realized?
We are able to collect the NPS score quickly and easily. We are able to pinpoint which account manager,
implementation person and ongoing service person is doing their job effectively. Because we do STAMPs each time a client accomplishes a milestone, they often meet with three or four different individuals in their first year. We’re collecting this feedback each time which allows us to improve on each interaction.