StarChapter

StarChapter

(27)
4.2 out of 5 stars

Association software that helps local chapters by combining event registration, membership management, email communication, and website content management into one easy to use platform.

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Showing 27 StarChapter reviews
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StarChapter review by <span>Logan B.</span>
Logan B.
Validated Reviewer
Verified Current User
Organic
Reviewed On

Most User Friendly Association Website

What do you like best?

I love the support! The support team is open to feedback, work hard to answer your questions and implement user improvements.

What do you dislike?

The current WYSIWYG is small and a little challenging to work inside of, but that is a small minus. The new interface is updating this issue.

Recommendations to others considering the product

This is a fully integrated platform you can...

- send emails to people that attended an event or a few events

- set up promo codes for events and limit the number of times it is used or who can use it

- set up groups to allow access to web pages, email directly or display on a content page

- sell items such as promotional merchandise, classified ads and sponsorships

- set up surveys for members or nonmembers to complete and get reporting data right out of the system

- set up free or paid meetings for 1 to 5000

- post event photos

- manage forms for speaker submissions or anything you need a special form for!

You can do everything you need to do in one place. No more emails over here, membership over there, meetings in a third system. You can have your membership processed right away so someone can sign up for an event that day and also automatically get a welcome email upon completion of the transaction. It is easy to use and all of our staff works on it. We have groups that have 100 members and groups that have 4000+ members and they can all use the system. We have 20 of our clients on the platform and recommend to all.

What business problems are you solving with the product? What benefits have you realized?

It is our membership database, registration system, handles job postings, email manager, survey manager, photo gallery, blog, newsletter manager and general website for the organization.

Overall it has the ease of having everything in one place. That has made it much easier to do our job.

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StarChapter review by <span>Sandy B.</span>
Sandy B.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Pros and Cons

What do you like best?

Easy to see in a snapshot what our revenue collection is looking like.

What do you dislike?

It is not easy to navigate in the area of creating meetings/events.

Recommendations to others considering the product

I do like the end product of StarChapter. It's even fairly easy to use from a user standpoint. It's the administrator functions relating to the initial set up of our meetings each year that are extremely difficult. That part of the system is not intuitive whatsoever; very difficult to navigate.

What business problems are you solving with the product? What benefits have you realized?

I'm part of a group of volunteers who plan an annual payroll conference associated with the American Payroll Association. Our website is held within StarChapter. Our web address is mwpayrollconf.org. Our attendee database is housed within StarChapter. We are able to send blasts to all who are interested in attending our conference; we're able to track all payments, revenue and such as well as send invoices to those who have not yet paid.

What Association Management solution do you use?

Thanks for letting us know!
StarChapter review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Pluses and Minuses with Star Chapter

What do you like best?

This new system now enables us to email groups of our members efficiently and track the open/bounce stats. Our members are getting more familiar with registering and renewing online so that system is increasingly efficient.

What do you dislike?

The inability to filter lists easily by group/member type;

the inability to remove an order from the system (the system generates countless duplicate invoices which result in the inaccurate appearance of balances due);

The inability to search by name when registering a colleague - you must select the name from a dropdown of 800 names;

the member directory does NOT work for us - the Member COMPANY should be searchable, rather than the individual member. The best way for a consumer to search is by zip code but the results remove the company name, making the search results unusable.

the lack of an API. Due to above difficulties with the member directory, we will need to develop our own member directory and link it to SC somehow. An API would make this much more efficient.

Recommendations to others considering the product

Evaluate whether the member directory and accounting features are what you need.

What business problems are you solving with the product? What benefits have you realized?

Registration, renewal, membership retention seem to be improved with the new system.

StarChapter review by Administrator
Administrator
Validated Reviewer
Verified Current User
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Pretty easy to use, but doesn't quite meet our needs

What do you like best?

Easy user interface, configurable, great support and ticketing system, lots of available online guides and tutorials, affordable for our small association (industry user group), easy email content creator, badge printing great, lots of great initial templates to use or edit as desired for pages, forms and badges, easy to create new forms and add to website.

What do you dislike?

Sales said yes to all of our detailed requirements, but we found after implementation there were some major gaps. While they agree to add them as enhancement requests, there's no way to know if they'll ever be done. There is no option to pay for a customization. In these areas, processes are still mostly manual. Needs better company/member management with a member admin who can maintain it's own members and register self and other members of that company. More ticket type options (print/email an actual ticket not just a confirmation), force profile updates at meeting registration, better file management system for internal file management.

Recommendations to others considering the product

Do a proof of concept before fully committing. Consider a customizable product to fill gaps.

What business problems are you solving with the product? What benefits have you realized?

Automation of our association activities around member/non-member contact info, new member join, annual renewals, meeting registration, payment activities, email marketing, website hosting.

StarChapter review by <span>Debbie R.</span>
Debbie R.
Validated Reviewer
Invitation from G2 Crowd on behalf of the vendor
Reviewed On

Easy to use, affordable and reliable.

What do you like best?

Nice looking templates and quick to add events.

What do you dislike?

When you have a change to your events, you have a report that has a million collumns instead of having them combined into one collumn. Also, all my members have designations after their name and a special character always appears, which I have to remove one by one when printing badges. This is time consuming. I would also like an event app integrated into the system one day. Lastly, the email system is not very easy to use and is not template friendly like Constant Contact or Mail Chimp. Therefore, we still use Constant Contact to have great looking emails.

Recommendations to others considering the product

add event app

better looking email templates

What business problems are you solving with the product? What benefits have you realized?

Seeing who attends what and when, or not. More members renew because if they are not in the system, they cant register as a member- saving us money double checking the reg list and getting members to renew on their own more frequently. Also, board members can access anytime anywhere- maybe one day they will do this too (for now it is just nice to know they can.)

StarChapter review by Administrator
Administrator
Validated Reviewer
Verified Current User
Organic
Reviewed On

Star Chapter Superfam

What do you like best?

I use Star Chapter for multiple associations of different sizes. I consistently recommend Star Chapter to other association executive directors and administrators as the most comprehensive and affordable association management system available. Tech support and ongoing training are also outstanding.

What do you dislike?

I would like to have added functionality such as scheduling email distributions for customized messages and by date and time. I have suggested these improvements to the system, but they have not been added yet.

Recommendations to others considering the product

If you are looking for a system that offers all the tools you need to effectively and affordably support your association's members and board of directors, look no further. Star Chapter has everything in one complete package and can help you transition in no time!

What business problems are you solving with the product? What benefits have you realized?

.Star Chapter's system provides great combined solutions for association management of membership, events, and communications in one complete package for each of my groups.

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