The interface and functionality is not as expected. I could not achieve the required outcome without the remote assistance of the support team, and still do not know how they managed to work it, as the necessary window does not appear on my screen. The interface is terrible and near impossible to read on my laptop and despite asking numerous times how to fix it during the conversation with the support team, they kept ignoring this part of my question. Having to repeat myself to the support person and going round in circles, without a satisfactory outcome in the end left me extremely frustrated. I wasted hours I will not get back.
If you want to convert OST to PST, the main purpose of the product, as the name says, it can be done, but not without the support team. I converted the OST file, but when I tried to save it, the window to choose the folder to save it to did not show up for me. Via remote support the support person saved it, but when he or she was doing it, I could not see how they got to the window to specify the folder. As I've paid a significant amount of money for what it is (albeit not that much in the bigger scheme of things), I wanted to ensure I knew what they did so I could replicate it in future. However, after going around in many circles I still don't have the answer. I've got the screen shots showing no window appears. Additionally, the interface is very dodgy as it's near impossible to read the folders. Everything appears in a way that looks like 0.5 line spacing in Word, i.e. only have of the text is shown. The screen shots on the product pages is NOT what it looks like on my reasonably new Dell Laptop.
So although I retrieved my emails in the end, I am hoping I would NOT need to do this again in future and I would definitely NOT recommend this software unless you enjoy frustration.
I had emails from an ISP email account which closed down after I closed my account with the provided. Unfortunately I hadn't realised that the emails was not saving to a pst but just to an offline ost and when the account stopped working, all I was left with was the ost, which can not be opened in Outlook (in itself not very good of Microsoft). I had some crucial emails I had to retrieve and the only way was through an OST to PST converter. Unfortunately I picked this one - Stellar.