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Sterling Talent Solutions

3.7
(23 reviews)

Sterling Talent Solutions provides hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for employers worldwide.

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Sterling Talent Solutions Reviews

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Showing 23 Sterling Talent Solutions reviews
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Sterling Talent Solutions review by Andrew B.
Andrew B.
Validated Reviewer
Verified Current User
Review Source

"Overall good Background software, slow sometimes"

What do you like best?

Email notifications when background is clear. Clear and concise scoring system to determine if a candidate is eligible for hire. Great customer service when there is an issue. Account manager for our company is great. Can easily re-send background checks when necessary and run manual background checks very simply if needed.

What do you dislike?

Sometimes backgrounds take a very long time to come back, even when the candidate does not have a criminal record. This causes problems and sometimes causes us to lose applicants and hires. Emails from Sterling go to SPAM folders for many email providers slowing the process and causing on-boarding problems. This is probably the most frustrating thing with Sterling. Many applicants are delayed days and weeks because they cannot find the background check email and we eventually have to re-send it, delaying the hiring process even further.

Recommendations to others considering the product

I would make sure to communicate with your applicants every step of the way through their background check process. It is incredibly important to let your prospective employees know that their background will be going to their SPAM folder immediately after you send it to them, so that way they can easily locate it. Filling out the background can also be tricky for some applicants so make yourself available to take your applicants step by step through the process. The directions on Sterling can be a little confusing so some people need assistance submitting the background correctly.

What business problems are you solving with the product? What benefits have you realized?

Streamlining our background check and drug testing process. Faster hiring and reduction of overtime when the software works properly.

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Sterling Talent Solutions review by User in Education Management
User in Education Management
Validated Reviewer
Verified Current User
Review Source

"Product is good - service could improve"

What do you like best?

It's a good product as far as background checks, drug tests, I-9 verification and general needs relating to these items.The background checks are usually returned in a timely fashion and we have never received any incorrect information.

What do you dislike?

The customer services - when everyone is running smoothly, it is fine, but when you need help, it is very tough to get any. The company has definitely gone through some very rough patches. At one point, they changed the process of their drug testing without telling us. This caused a huge headache for several weeks and was only resolved after numerous phone calls and emails.

Recommendations to others considering the product

If you can find another vendor, use it. This is probably a good product for a much larger, less personal company.

What business problems are you solving with the product? What benefits have you realized?

We are not solving business problems with Sterling. We utilize it's services and are happy with the quick turnaround with background checks and drug tests.

What Background Check solution do you use?

Thanks for letting us know!
Sterling Talent Solutions review by Rebecca B.
Rebecca B.
Validated Reviewer
Review Source

"Many opportunities for improvement"

What do you like best?

Criminal searches are completed quickly and accurately for the most part.

What do you dislike?

Customer facing roles are outside the US. While I find that frustrating, it is even more so for candidates. I often get complaints from candidates that they had a hard time understanding the representative they spoke with. Furthermore, candidates are very skeptical of the authenticity of the call. Employment verifications are handled poorly and candidates are often asked for tax documentation for verification purposes. In those cases, I am forced to handle the verification myself.

Recommendations to others considering the product

Customer facing operation should not be outsourced to India. It's frustrating for both the customer and their candidates. Employment verifications are handled poorly. What Sterling can't complete in a week, I do in 10 minutes.

What business problems are you solving with the product? What benefits have you realized?

I appreciate that Sterling offers onboarding document completion. It's beneficial to have the background check and onboarding in one system.

Sterling Talent Solutions review by Jean-Luc R.
Jean-Luc R.
Validated Reviewer
Verified Current User
Review Source

"Easy setup and simple follow up"

What do you like best?

I like the ease of the system. I work with a lot of volunteers, so being able to upload a spreadsheet of names and emails makes the job a lot easier.

What do you dislike?

Occasionally there are glitches where volunteers will get locked out and I have to resend the invitation.

Recommendations to others considering the product

The data upload feature makes Sterling Talent Solutions easy to use when it comes to running background checks on numerous volunteers. I highly recommend it.

What business problems are you solving with the product? What benefits have you realized?

We are ensuring that we have volunteers at our campsites that are trusted and safe.

Sterling Talent Solutions review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Sterling Talent Solutions - Gold! "

What do you like best?

I like how wide-ranged everything is; there is every type of training, seminar, etc. It can appeal to a very wide range audience which I think is fantastic.

What do you dislike?

There isn't anything that I dislike thus far about Sterling Talent Solutions at this time. I think that it's pretty great.

Recommendations to others considering the product

I think it is a very good and useful company that can bring a lot of different things to the table- it can satisfy almost anyones needs in the HR world. I think its pretty acceptable for companies to use and get the most of it as well.

What business problems are you solving with the product? What benefits have you realized?

I think that there are a lot of benefits that I have seen with Sterling talent solutions- their software is pretty flawless and haven't experienced any hiccups or negative feedback from using their tools.

Sterling Talent Solutions review by Angela H.
Angela H.
Validated Reviewer
Verified Current User
Review Source

"Sterling Talenteise "

What do you like best?

Quick and easy process to run background investigations and I like that you can e-sign.

What do you dislike?

There really wasn't anything I disliked.

What business problems are you solving with the product? What benefits have you realized?

Quick and efficient way to run background investigations on employees.

Sterling Talent Solutions review by Cassandra G.
Cassandra G.
Validated Reviewer
Review Source

"One of the best hiring tools "

What do you like best?

I love the fact that it is so insanely easy to use for not only the company but the future employee

What do you dislike?

Nothing that I can think of off the top of my head- this is amazing!

Recommendations to others considering the product

Its perfect for anyone who needs background checks done quick and easy

What business problems are you solving with the product? What benefits have you realized?

We are solving the need to find an accurate background check- this does it all and more

Sterling Talent Solutions review by User in Gambling & Casinos
User in Gambling & Casinos
Validated Reviewer
Review Source

"Sterling Background Checks"

What do you like best?

The site to enter in information for a new background check is relatively simple, help is readily available if needed.

What do you dislike?

Sometimes it can take a little extra time to get results back.

Recommendations to others considering the product

I can recommend based off experience. Results come back relatively fast and if they get delayed Sterling is quick to alert you through email. You receive a notification when the results are ready to be viewed which is extremely helpful in a fast paced office.

What business problems are you solving with the product? What benefits have you realized?

We use Sterling to background and driving record checks on all potential candidates for any position within our company. It is convenient and fairly simple.

Sterling Talent Solutions review by User in Design
User in Design
Validated Reviewer
Review Source

"This software has been an amazing asset and tool for my company "

What do you like best?

It’s a very simple and easy to use software. I like that the interface is user friendly and simple. Also the few times I have had to use it getting results has never taken long which is a blessing

What do you dislike?

I honestly can’t think of a single complaint. The software is great

What business problems are you solving with the product? What benefits have you realized?

These days a new hire candidate can quite literally at times be too good to be true. As trusting as I am verification is a must and this software is an easy and simple way to achieve that

Sterling Talent Solutions review by User
User
Validated Reviewer
Review Source

"Sterling Review"

What do you like best?

There is an ETA of when the background check will come back.

What do you dislike?

Sometimes, the ETA is not always accurate depending on county of candidate.

Recommendations to others considering the product

ETA of when the bg check will come back is not always accurate. Sometimes it is.

What business problems are you solving with the product? What benefits have you realized?

The dashboards we have built in our ATS system are not correct. Candidates are not moving from the dashboards "background check consent form sent" to the "In progress candidates". Integration is broken.

Sterling Talent Solutions review by Administrator in Human Resources
Administrator in Human Resources
Validated Reviewer
Verified Current User
Review Source

"Overall great"

What do you like best?

Very easy to use and visually friendly.

What do you dislike?

Sometimes when emails are sent to recipients for BGCs, it is spammed and never truly delivered to intended recipient.

What business problems are you solving with the product? What benefits have you realized?

Background checks

Sterling Talent Solutions review by User in Outsourcing/Offshoring
User in Outsourcing/Offshoring
Validated Reviewer
Review Source

"Reliable cost effective solution"

What do you like best?

Ease of use and reliable results every time.

What do you dislike?

Nothing to dislike about this product or company.

What business problems are you solving with the product? What benefits have you realized?

A faster result of background checks and employment verification.

Sterling Talent Solutions review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Review Source

"Sterling Background Checks"

What do you like best?

Background checks have a very quick turnaround time and reports are easy to read

What do you dislike?

Website is not very user friendly and is somewhat difficult to use

Recommendations to others considering the product

Maintain a good relationship with your account rep- the customer service reps are not very helpful

What business problems are you solving with the product? What benefits have you realized?

Benefits include quick TAT on background checks and HR paperwork can be sent through Sterling as well

Sterling Talent Solutions review by User
User
Validated Reviewer
Review Source

"Sterling Talent Solutions is a great choice for background checks"

What do you like best?

Sterling Talent Solutions background check service is very easy to use. They do a wonderful job at keeping you up to date on the status of your order.

What do you dislike?

Sometimes orders take a little too long. Sometimes the reports are not easy to follow.

What business problems are you solving with the product? What benefits have you realized?

Sterling Talent Solutions helped the company I used it with stay compliant with DOT regulations.

Sterling Talent Solutions review by User in Government Administration
User in Government Administration
Validated Reviewer
Review Source

"Easy to get through "

What do you like best?

The process to go through hiring was simple and effective. I was always kept apprised of the status of the application.

What do you dislike?

Nothing, as stated it was really easy to get through the process.

What business problems are you solving with the product? What benefits have you realized?

Made communication between employer and potential employee easy and efficient. All information was easily found and submitted on both ends with constant communication as to requirements.

Sterling Talent Solutions review by User in Real Estate
User in Real Estate
Validated Reviewer
Review Source

"Mediocre"

What do you like best?

Sterling gets the job done. It gives you the step-by-step in submitting basic background checks.

What do you dislike?

Although it gets the job done, that’s where it ends. It is not user friendly and is not modern.

What business problems are you solving with the product? What benefits have you realized?

The benefits we’ve gained are using a sound system to run our background checks.

Sterling Talent Solutions review by User in Information Technology and Services
User in Information Technology and Services
Validated Reviewer
Review Source

"Misinformed"

What do you like best?

Sterling is very easy to navigate and read.

What do you dislike?

Terrible communication/customer service. Half of the time there is NOTHING listed under results, or it will say level 1 but nothing has actually cleared.

Recommendations to others considering the product

Do NOT use this. They clear things without them actually being clear. Terrible.

What business problems are you solving with the product? What benefits have you realized?

Quick background checks

Sterling Talent Solutions review by User in Human Resources
User in Human Resources
Validated Reviewer
Review Source

"Do not recommend. "

What do you like best?

There are so many better vendors out there that are more responsive with a better product.

What do you dislike?

Poor customer service.

Slow response time.

Product could be made more efficient, modern, and user friendly.

What business problems are you solving with the product? What benefits have you realized?

Hire great talent with a streamline, efficient hiring process and due diligence system.

Sterling Talent Solutions review by Agency in Staffing and Recruiting
Agency in Staffing and Recruiting
Validated Reviewer
Review Source

"Sterling Talent Solutions"

What do you like best?

Turnaround time. Most of our checks come back when we need them, in the event when they dont it does cost us a customer sometimes

What do you dislike?

Customer service is not always good at responding to open tickets

What business problems are you solving with the product? What benefits have you realized?

Gaining more clients because of well known name

Sterling Talent Solutions review by User
User
Validated Reviewer
Review Source

"It's good"

What do you like best?

Ease of use and navigation. Easy to set up. User friendly

What do you dislike?

Can be slow at times especially when trying to do multiple things at once

Recommendations to others considering the product

Go for it.. it's a great program

What business problems are you solving with the product? What benefits have you realized?

Weeds out the applicants by what company is looking for

Sterling Talent Solutions review by User in Biotechnology
User in Biotechnology
Validated Reviewer
Review Source

"Sterling does the job"

What do you like best?

I like that they partner with other systems to integrate solutions

What do you dislike?

The follow up is not always great in my experience, the quality of the check can be improved

What business problems are you solving with the product? What benefits have you realized?

Pre-employment background checks

Sterling Talent Solutions review by Administrator in Mechanical or Industrial Engineering
Administrator in Mechanical or Industrial Engineering
Validated Reviewer
Review Source

"Sterling for BG Checks"

What do you like best?

Sterling does a good job for us, they are reliable.

What do you dislike?

At times it takes awhile to get some background checks back.

What business problems are you solving with the product? What benefits have you realized?

Typically a quick turn around on background checks.

Sterling Talent Solutions review by User in Industrial Automation
User in Industrial Automation
Validated Reviewer
Review Source

"Sterling Talent Solutions"

What do you like best?

It’s very easy to use and delivers excellent results.

What do you dislike?

We haven’t experienced any noticeable downsides with this software.

What business problems are you solving with the product? What benefits have you realized?

Talent acquisition

Kate from G2 Crowd

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