Stitch Labs

(19)
4.2 out of 5 stars

Manage inventory, orders, expenses, contacts, and statistics across various selling platforms.

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Showing 19 Stitch Labs reviews
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Stitch Labs review by T. D.
T. D.
Validated Reviewer
Verified Current User
Review Source

"Stitch Labs"

What do you like best?

The best thing is that Stitch synchronizes our total inventory count between our 2 warehouses and our Amazon store. We love how it helps to keep track of orders as well - those fulfilled and those waiting. Stitch also gives us a database of customers we can keep in touch with to make their service top notch and helps us handle any returns quickly.

What do you dislike?

Sometimes it takes multiple clicks to complete one task and periodically slow when performing some tasks. The user interface icons are not always easy to figure out which means clicking on them to figure out where to go for what you are looking for.

Recommendations to others considering the product

This is a great tool for inventory management, order and customer tracking platform.

What business problems are you solving with the product? What benefits have you realized?

Keeping our inventory straight between our US and Canada warehouses and our Amazon store. Also tracking orders and customer feedback from our website and Amazon - in valuable information for any business.

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Stitch Labs review by Administrator in Retail
Administrator in Retail
Validated Reviewer
Verified Current User
Review Source

"Pretty seemless setup and Easy To Use"

What do you like best?

I love that you can do an import and all the history, orders and products come right in and link up. I love that you can set up your vendors and all of the products information in Stitch. I love that you can check order history, do return, barcode scanning and incredible amount of reporting and accounting right in the system.

What do you dislike?

I don't like that you have to merge together products the way they have it setup could be a little easier. Some of the functionality for searching for products is a little tricky and removing duplicates or merging duplicates is complicated. I find myself having to get on with support often, but they help out so well.

Recommendations to others considering the product

100% Worth Every Penny.

We were torn between stitch and 2 other inventory control companies. We like that they have multi-marketplace controls - and work with Stamps.com/Shipstation. It really makes everything super seemless.

What business problems are you solving with the product? What benefits have you realized?

Inventory Control, Order Management, Returns Management, Reporting

What Inventory Control solution do you use?

Thanks for letting us know!
Stitch Labs review by User in Renewables & Environment
User in Renewables & Environment
Validated Reviewer
Verified Current User
Review Source

"Super useful, once you get the hang of it!"

What do you like best?

I love how powerful it is - you can track inventory, orders, run detailed sales reports, and connect multiple sales channels all in one application.

What do you dislike?

Integration with Amazon channels could use some work, and I absolutely HATE how on a contact's page, you have to click to see their most recent orders - it defaults to showing you their first few orders ever created, which is incredibly frustrating.

Recommendations to others considering the product

Once you use it, you'll wonder how you ran your business without it. Also, their support team is incredibly helpful, and REALLY on top of it. If you email a question, they get back to you in generally a matter of minutes - I think the longest I've waited for a response was about an hour. And they're incredibly thorough.

What business problems are you solving with the product? What benefits have you realized?

Inventory management, order management, general business upkeep. Staying organized and keeping track of our stock has made us incredibly efficient, and utilizing reports helps us see how to target growth in our business.

Stitch Labs review by Charlie B.
Charlie B.
Validated Reviewer
Verified Current User
Review Source

"Large Businesses Beware"

What do you like best?

The UI is clean and easy to navigate. It is very easy to find basic information within two clicks. The support staff is kind and trendy, but they are not always familiar of the needs of the retail community. They know the software well, but they do not seem to understand why our company needs what we need sometimes.

What do you dislike?

For simple inventory management and reporting, this software is adequate. More complex functions either do not exist, or require customization that must be paid for. The ability to manipulate and create reports to suit your own needs does not currently exist. Though the staff is friendly, they do not seem very in tune with the needs of retailers. I have often asked for increased functionality only to get a response of, "We do not currently support that feature. We will make note that you requested it."

Recommendations to others considering the product

If you are wanting simple inventory tracking from one or two locations, with minimal product movement between warehouses and minimal integration with other software, this product is for you. The more complex the operation, the more upkeep and maintenance this software requires.

What business problems are you solving with the product? What benefits have you realized?

Tracking and management of sellable goods. Provides decent insight into various inventory values (i.e., On Hand, Committed, and Available). It has been useful to have a simple interface to train new employees on. Training often takes less than 3 hours to get a new employee up to speed.

Stitch Labs review by User in Consumer Goods
User in Consumer Goods
Validated Reviewer
Verified Current User
Review Source

"great emerging platform look forward to smoother running and more advanced intergration options"

What do you like best?

I love how it syncs everything for the many platforms we use in one place. Its amazing how it can integrate different currencies and keeps tracks of multiple shopifys, amazon marketplace, etc. It works really well for us with remote employees everywhere and accounting abroad.

What do you dislike?

Automation and linking and some search does not work. They are still developing and its tough since we have a few different fulfillment centers for our orders and they have not been able to handle that just yet, forcing us to split off imported orders separately and then when we fulfill them it sends an automated email back that all items that have shipped!!

Recommendations to others considering the product

Leave ERPLY behind, its not changing fast enough. Stitch Labs does not 100% of the functionality we need but its clearly working hard to evolve and we see the changes in the short time we have been with them. They have very responsive service that work quickly to find solutions for problems you face. Their system is really adaptable and can be more easily customized to your needs compared to some of the other ERP systems

What business problems are you solving with the product? What benefits have you realized?

Its great for a modern company with different international e-comm sites, that also sells through amazon and other platforms. This is the main problem it is solving for us now, I look forward to utilize it more for inventory management in the future

Stitch Labs review by Shanan M.
Shanan M.
Validated Reviewer
Review Source

"Clean Platform for Multi-Channel Business"

What do you like best?

Reporting functions are fantastic. Stitch offers several different reports to look at inventory and sales. I have been able to use the platform to create very functional demand planning. The inventory system is easy to update and interface with from the beginning. It is especially nice to see a platform that can do a lot and be functional and use friendly.

What do you dislike?

Integrating with Magento has been a challenge however, that could easily be attributed to an issue with our coding and is not necessarily due to Stitch Labs. The support team has helped us every step of the way.

Recommendations to others considering the product

If you're looking for a platform that is easy to use for all users in your company, Stitch is a great choice. Although there are complicated reports and some set up to be done, there is a team available every step of the way. Stitch sets up four training sessions just to get started and covers all functions of the platform. They also provide instant chat with their "Stitchers" that allows you to have small, quick questions answered on the fly.

What business problems are you solving with the product? What benefits have you realized?

We went from using a Google Doc to capture all of our inventory information. However, as business has grown, we needed to implement a one stop shop for sales and inventory. Stitch has been great so far. We have integrated with several channels without issue. Integrating with Magento has been a bit of a challenge but the Stitch Success team has been working right along with us the entire time. That's the thing that put Stitch above other platforms, they're customer service has been top notch! I would definitely recommend the platform to other businesses.

Stitch Labs review by Jose S.
Jose S.
Validated Reviewer
Review Source

"Stitch Labs: The perfect solution to make BUSINESS make SENSE"

What do you like best?

Stitch Labs is a truly innovative all in one solution for your business needs.

-Invoicing

-Packing

-Shipping

-Receiving

-Financials

-and much, much, much more

Features a wide open API that integrates into your sales channels, quickbooks, merchant services, and anything you can dream of.

Stitch labs is the best way for businesses, especially e-commerce, to put time and money back in their pockets.

Customer service is insanely fast, personal, and efficient.

What do you dislike?

For the moment I have no complaints about stitch.

Recommendations to others considering the product

Support is your best friend. They are truly there to help you along every step of the way.

What business problems are you solving with the product? What benefits have you realized?

Currently we are trying to figure out what to do with all the spare time we have since we switched to stitch. We are contemplating a two week cruise.

Stitch Labs review by Administrator
Administrator
Validated Reviewer
Verified Current User
Review Source

"We Run On StitchLabs"

What do you like best?

All in one order management & inventory management. Stitch Labs was vital as we were setting up our business without any experience in selling a consumer product either at the retail level or e-commerce.

What do you dislike?

Wish there was an easier way to pull inventory and mark them as an expense versus loss of goods.

Recommendations to others considering the product

If you don't know anything about inventory and order fulfillment and just need an all-in-one solution that will speak to all the different sales channels, the StitchLabs is a must.

What business problems are you solving with the product? What benefits have you realized?

Manage inventory and efficiently fulfill orders is key and having a central hub in StitchLabs to do that saves us time and headache.

Stitch Labs review by Dave G.
Dave G.
Validated Reviewer
Review Source

"Excellent order management and inventory control"

What do you like best?

Order management is highly granular, with a powerful system of detailing, invoicing, payment management, picking/packing and shipping.

What do you dislike?

Doesn't track history of emails sent, which can be problematic.

What business problems are you solving with the product? What benefits have you realized?

Order management, invoicing, payment tracking and picking/packing/shipping.

Stitch Labs review by Dave D.
Dave D.
Validated Reviewer
Verified Current User
Review Source

"Awesome order / inventory management!"

What do you like best?

Excellent order / inventory management plus lots of extras in all packages.

What do you dislike?

Lack of order prioritising. Clunky reporting. Can be a touch slow at times.

What business problems are you solving with the product? What benefits have you realized?

Order management primarily, with some inventory management and purchase ordering.

Stitch Labs review by User in Retail
User in Retail
Validated Reviewer
Verified Current User
Review Source

"Easy, multi-functional inventory system"

What do you like best?

I like the ability to easily edit and track POs and Orders.

What do you dislike?

At times the search functionality can take some time or doesn't direct me exactly where I need to be.

What business problems are you solving with the product? What benefits have you realized?

I often interact with customers when they are wondering whether a product is in-stock or when it is coming back. StitchLabs allows us to check our multiple POS locations to see if we do in fact have any of that item in stock. We are also able to see when we are expected to get more of an item if it is out-of-stock. This is hugely helpful in keeping customers well informed as well as promoting our business.

Stitch Labs review by Thomas W.
Thomas W.
Validated Reviewer
Verified Current User
Review Source

"Great for Small Businesses, Lacking functionality the bigger you get"

What do you like best?

Support is killer and the product is beautiful and simple to figure out.

What do you dislike?

The product has lots of intermittent problems. We've had trouble with multiple aspects of this product unexplainably breaking.

Recommendations to others considering the product

Support is great, but if you see your business growing, this product will not be your final solution.

What business problems are you solving with the product? What benefits have you realized?

We use Stitch to keep track of inventory in multiple warehouses, and it syncs with Shopify to control stock levels and send orders to shipstation for online fulfillment. It's great at allowing us to have multiple inventories that we can pull from based on different conditions. But it's inconsistent at delivering accurate data 100% of the time.

Stitch Labs review by User in Entertainment
User in Entertainment
Validated Reviewer
Review Source

"Takes a lot of work, but information available "

What do you like best?

The information is accurate, once you get it in. It's not necessarily intuitive for resources who do not have an accounting or P&L background. I would like better services from the company (our contact is not very proactive in asking how the tool works for us). There is probably a better service level we can ask for, but we have not to date. It seems like they install and then just move on.

What do you dislike?

It takes a lot of set up to get the information accurate. Not necessarily intuitive. I'm sure we could build better integrations with our eCommerce platform, but that would require more work and investment we haven't been prepared to make.

Recommendations to others considering the product

Needs a more robust API to connect with our other systems. Find ourselves doing a lot of duplicate entry.

What business problems are you solving with the product? What benefits have you realized?

We would like to see a better view of our inventory, COGS (cost of goods sold) and overall store P&L. We would like more automate reporting on thse metrics

Stitch Labs review by Laura. F.
Laura. F.
Validated Reviewer
Review Source

"stitch labs helped change my business"

What do you like best?

the inventory management system for stitch is just so great. you get real time numbers coming out of your inventory and it's so easy to manage.

What do you dislike?

there's really not much to dislike! there's a lot of upfront work uploading everything, but really, that pays off in the end because you're able to see so much data about how and what you're selling - top sellers, monthly sales, etc.

What business problems are you solving with the product? What benefits have you realized?

organization organization organization. it's so hard to manage an inventory based business, and because stitchlabs is dedicated literally to just that, it understands the issues and needs for that type of business.

Stitch Labs review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Everyday use"

What do you like best?

Stitch is the best way to keep track of all online orders

What do you dislike?

Stitch can be very confusing if not trained properly, but also have experienced a few glitches

Recommendations to others considering the product

Stitch is a great way to condense the information of your company. You get reports and keep all inventory and product information along with online order information

What business problems are you solving with the product? What benefits have you realized?

Customer service problems, the benefits of Stitch is that we have all the information for all online orders and inventory levels in one system.

Stitch Labs review by Matt H.
Matt H.
Validated Reviewer
Review Source

"Decent product, customer service is extremely slow"

What do you like best?

The functionality is ok. It links products by SKUs will relative ease. There is some lag time occasionally with new variants showing up from other platforms such as Big Commerce.

What do you dislike?

Having to wait for hours to get a call back on an important issue.

What business problems are you solving with the product? What benefits have you realized?

Managing inventory on our website and in our stores so that we don't oversell a product.

Stitch Labs review by John J.
John J.
Validated Reviewer
Review Source

"Owner"

What do you like best?

Integration, use of use, GUI, central point of contact to handle all sales from multiple channels

What do you dislike?

significant price jump beyond the 2 channels

Recommendations to others considering the product

Very Helpful Staff

What business problems are you solving with the product? What benefits have you realized?

Excellent inventory control over multi-channels, nice single point to manage all sales

Stitch Labs review by Daniel C.
Daniel C.
Validated Reviewer
Review Source

"Great platform and easy to use and manage"

What do you like best?

Easy integration to all of the selling channels I use

What do you dislike?

Didn't have the best mobile experience when testing on my phone.

What business problems are you solving with the product? What benefits have you realized?

Not having to login to several selling platforms but to have everything in once place.

Stitch Labs review by Administrator in Higher Education
Administrator in Higher Education
Validated Reviewer
Verified Current User
Review Source

"Easy way to manage inventory across e-commerce platforms"

What do you like best?

I created an e-commerce website for a client. He needed a system to manage a single inventory with online retail sales and offline wholesale sales. After looking at many options, I decided to use Stitch and it has been incredible. It's a great way to manage multiple points of sale for ecommerce businesses. The contacts list, invoice creation, and weekly summaries are great additional features.

What do you dislike?

My only complaint is the inventory setup - changing product families is a hassle. Also, a way to group products within a product family would be very useful.

Recommendations to others considering the product

Make sure to watch their inventory videos and think about the best way to structure your inventory. Once you have a system, it's great.

Kate from G2 Crowd

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