Stitch Labs

(18)
4.1 out of 5 stars

Manage inventory, orders, expenses, contacts, and statistics across various selling platforms.

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Showing 18 Stitch Labs reviews
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Stitch Labs review by <span>T. D.</span>
T. D.
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Stitch Labs

What do you like best?

The best thing is that Stitch synchronizes our total inventory count between our 2 warehouses and our Amazon store. We love how it helps to keep track of orders as well - those fulfilled and those waiting. Stitch also gives us a database of customers we can keep in touch with to make their service top notch and helps us handle any returns quickly.

What do you dislike?

Sometimes it takes multiple clicks to complete one task and periodically slow when performing some tasks. The user interface icons are not always easy to figure out which means clicking on them to figure out where to go for what you are looking for.

Recommendations to others considering the product

This is a great tool for inventory management, order and customer tracking platform.

What business problems are you solving with the product? What benefits have you realized?

Keeping our inventory straight between our US and Canada warehouses and our Amazon store. Also tracking orders and customer feedback from our website and Amazon - in valuable information for any business.

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Stitch Labs review by Administrator in Retail
Administrator in Retail
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Pretty seemless setup and Easy To Use

What do you like best?

I love that you can do an import and all the history, orders and products come right in and link up. I love that you can set up your vendors and all of the products information in Stitch. I love that you can check order history, do return, barcode scanning and incredible amount of reporting and accounting right in the system.

What do you dislike?

I don't like that you have to merge together products the way they have it setup could be a little easier. Some of the functionality for searching for products is a little tricky and removing duplicates or merging duplicates is complicated. I find myself having to get on with support often, but they help out so well.

Recommendations to others considering the product

100% Worth Every Penny.

We were torn between stitch and 2 other inventory control companies. We like that they have multi-marketplace controls - and work with Stamps.com/Shipstation. It really makes everything super seemless.

What business problems are you solving with the product? What benefits have you realized?

Inventory Control, Order Management, Returns Management, Reporting

What Inventory Control solution do you use?

Thanks for letting us know!
Stitch Labs review by User in Renewables & Environment
User in Renewables & Environment
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Super useful, once you get the hang of it!

What do you like best?

I love how powerful it is - you can track inventory, orders, run detailed sales reports, and connect multiple sales channels all in one application.

What do you dislike?

Integration with Amazon channels could use some work, and I absolutely HATE how on a contact's page, you have to click to see their most recent orders - it defaults to showing you their first few orders ever created, which is incredibly frustrating.

Recommendations to others considering the product

Once you use it, you'll wonder how you ran your business without it. Also, their support team is incredibly helpful, and REALLY on top of it. If you email a question, they get back to you in generally a matter of minutes - I think the longest I've waited for a response was about an hour. And they're incredibly thorough.

What business problems are you solving with the product? What benefits have you realized?

Inventory management, order management, general business upkeep. Staying organized and keeping track of our stock has made us incredibly efficient, and utilizing reports helps us see how to target growth in our business.

Stitch Labs review by <span>Charlie B.</span>
Charlie B.
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Verified Current User
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Large Businesses Beware

What do you like best?

The UI is clean and easy to navigate. It is very easy to find basic information within two clicks. The support staff is kind and trendy, but they are not always familiar of the needs of the retail community. They know the software well, but they do not seem to understand why our company needs what we need sometimes.

What do you dislike?

For simple inventory management and reporting, this software is adequate. More complex functions either do not exist, or require customization that must be paid for. The ability to manipulate and create reports to suit your own needs does not currently exist. Though the staff is friendly, they do not seem very in tune with the needs of retailers. I have often asked for increased functionality only to get a response of, "We do not currently support that feature. We will make note that you requested it."

Recommendations to others considering the product

If you are wanting simple inventory tracking from one or two locations, with minimal product movement between warehouses and minimal integration with other software, this product is for you. The more complex the operation, the more upkeep and maintenance this software requires.

What business problems are you solving with the product? What benefits have you realized?

Tracking and management of sellable goods. Provides decent insight into various inventory values (i.e., On Hand, Committed, and Available). It has been useful to have a simple interface to train new employees on. Training often takes less than 3 hours to get a new employee up to speed.

Stitch Labs review by User in Consumer Goods
User in Consumer Goods
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great emerging platform look forward to smoother running and more advanced intergration options

What do you like best?

I love how it syncs everything for the many platforms we use in one place. Its amazing how it can integrate different currencies and keeps tracks of multiple shopifys, amazon marketplace, etc. It works really well for us with remote employees everywhere and accounting abroad.

What do you dislike?

Automation and linking and some search does not work. They are still developing and its tough since we have a few different fulfillment centers for our orders and they have not been able to handle that just yet, forcing us to split off imported orders separately and then when we fulfill them it sends an automated email back that all items that have shipped!!

Recommendations to others considering the product

Leave ERPLY behind, its not changing fast enough. Stitch Labs does not 100% of the functionality we need but its clearly working hard to evolve and we see the changes in the short time we have been with them. They have very responsive service that work quickly to find solutions for problems you face. Their system is really adaptable and can be more easily customized to your needs compared to some of the other ERP systems

What business problems are you solving with the product? What benefits have you realized?

Its great for a modern company with different international e-comm sites, that also sells through amazon and other platforms. This is the main problem it is solving for us now, I look forward to utilize it more for inventory management in the future

Stitch Labs review by <span>Shanan M.</span>
Shanan M.
Validated Reviewer
Organic
Reviewed On

Clean Platform for Multi-Channel Business

What do you like best?

Reporting functions are fantastic. Stitch offers several different reports to look at inventory and sales. I have been able to use the platform to create very functional demand planning. The inventory system is easy to update and interface with from the beginning. It is especially nice to see a platform that can do a lot and be functional and use friendly.

What do you dislike?

Integrating with Magento has been a challenge however, that could easily be attributed to an issue with our coding and is not necessarily due to Stitch Labs. The support team has helped us every step of the way.

Recommendations to others considering the product

If you're looking for a platform that is easy to use for all users in your company, Stitch is a great choice. Although there are complicated reports and some set up to be done, there is a team available every step of the way. Stitch sets up four training sessions just to get started and covers all functions of the platform. They also provide instant chat with their "Stitchers" that allows you to have small, quick questions answered on the fly.

What business problems are you solving with the product? What benefits have you realized?

We went from using a Google Doc to capture all of our inventory information. However, as business has grown, we needed to implement a one stop shop for sales and inventory. Stitch has been great so far. We have integrated with several channels without issue. Integrating with Magento has been a bit of a challenge but the Stitch Success team has been working right along with us the entire time. That's the thing that put Stitch above other platforms, they're customer service has been top notch! I would definitely recommend the platform to other businesses.

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