What do you like best?
The smooth and user friendly interface. It, as a whole, provides a very easy to use experience, with all aspects of the service clearly laid out - the visual aspect has tenacious attention paid to it, and really gives little to no difficulty in day to day use, or even at setup.
What do you dislike?
The requisite of purchasing from a reseller, rather than being able to easily purchase directly from the company. It took us several weeks before we were able to obtain use of the service, which I believe is more hindering to a business than of any use. The setup period is also going to be a point of issue for those not versed correctly in high end, large scale IT solutions. Service costs may be quite high as a result during the setup period.
Recommendations to others considering the product
Contact others in administrative positions if you're looking to get ahold of the product. Asking around is the only real way you'll be able to purchase a copy. It is not ideal, but should you find a reseller, it is truly an indication that you are in the position that confirms this is the right product for you.
What business problems are you solving with the product? What benefits have you realized?
Considering the size of our company, we require a consistent, trustworthy IT solution for the large amounts of data we handle day to day. Our employee's data is kept safe as a result of utilising ShadowProtect SPX, and in the event of a system failure that damages the data we keep(which has previously occurred), we were able to tend to and fix the issue.