What do you like best?
A complete 360 degree view of our customer journey and lifecycle.
I love Strikedeck's automated features;
the breadth of utility the software provides is excellent. Whenever a contract is up for renewal or we have acquired new customers, Strikedeck's workflows are triggered to send out an email or launch a playbook depending on the action we set it to. Its fully
automated features allow our CS team to focus on directly keeping in touch with the customers, as well as be able to manage more customers on a daily basis.
What do you dislike?
The drawbacks to Strikedeck are that it requires our team to have
an understanding towards which key metrics we wished to track as the dashboard was custom fitted to each company.
What business problems are you solving with the product? What benefits have you realized?
Initially before picking up the Strikedeck platform, we had over
1000 medium touch customers we needed to manually track and manage using spreadsheets. Our CSM team spent a lot of man hours maintaining this spreadsheet and typing emails rather than interacting with our customers. With Strikedeck’s ability to provide automation,
our CSM team was freed up to focus on more important functions of CS, such as upselling and avoiding churn.