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Sumac

4.1
(13)

Sumac is nonproft CRM suite that offers solutions in donor management, volunteer management, fundraising and event management

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Sumac Reviews

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Showing 13 Sumac reviews
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Sumac review by Peta W.
Peta W.
Validated Reviewer
Verified Current User
Review Source

"A Powerful Tool for Very Specific Use-Cases"

What do you like best?

Sumac is a powerful tool for very specific use-cases eg. membership renewals or ticketing.

What do you dislike?

The pricing plan makes it very difficult for an organization to grow with Sumac. The interface is not intuitive and the process to make changes is overly complicated. It lacks flexiblity.

Recommendations to others considering the product

The implementation team was extremely helpful when they were doing the initial setup and customer/technical support teams provide excellent service.

Their documentation for initial setup and support documentation is extremely thorough.

Unfortunately, the product is outdated and it's flexibility needs to be improved so it is able to handle more than just specific use-cases.

We were able to use TechSoup to originally obtain the product at an extremely reasonable price, but the ongoing costs are difficult to support in a small organization.

What business problems are you solving with the product? What benefits have you realized?

Selling tickets to events and tracking membership. Prior to using Sumac, the organization was using spreadsheets. Using Sumac means there is no data duplication and everyone in the organization knows exactly where to find the most up to date/accurate information..

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Sumac review by Eliza G.
Eliza G.
Validated Reviewer
Review Source

"Very great and well organized!"

What do you like best?

This software is great. It is very well organized and put together. I didn’t know it well when I first started using it, but once I got a feel for it, I knew it well and was able to organize data better than I was able to do so with Excel at my last summer job.

What do you dislike?

I’m not sure, honestly. I guess it might just be hard for someone who isn’t as tech savy as I am to use. Its functions aren’t exactly obvious.

Recommendations to others considering the product

Go for it. Very easy to use once you play around with it for a bit.

What business problems are you solving with the product? What benefits have you realized?

I had to orgaized patient data with this software at my former job. I realized I can use this platform to easily store and retrieve data when I need to do so.

What Nonprofit CRM solution do you use?

Thanks for letting us know!
Sumac review by Administrator in Marketing and Advertising
Administrator in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Excellent Donor Management Software with Great Support"

What do you like best?

In searching for a new donor management system, I went through an exhaustive search process comparing features and value for money. Ultimately, we settled on Sumac because of its ease of integration with the existing donor database, ease of integration within the office, and ease of use. Originally signed up with a Bronze level account and quickly upgraded to Silver for the ability to manage more donor contacts. Having cloud access is a major plus as the organization has its fundraising team located in multiple countries. Sumac being located in Canada is a major plus, and their support is excellent.

What do you dislike?

The UI is quite barebones and not built for aesthetics. It is fairly user friendly. This is a minor quibble as I'm sure they intended the application to be as lightweight and easy to install as possible. It runs on Java so each time a new Java update is rolled out, it will initiate before you open Sumac. Once again, these are minor issues.

Recommendations to others considering the product

Since you can use the trial, try it out and see if it's right for your organization. I think you'll be pleasantly surprised with everything it can do, for a fraction of the cost of competitors.

What business problems are you solving with the product? What benefits have you realized?

The ability for a fundraising team located in several countries to collaborate in cloud, and create / update donor records is extremely important to the organization. There are more robust features, such as the ability to run comprehensive donor reports, add notes to individual accounts, as well as email donors which we've barely begun to scratch the surface of - these will all be extremely useful for our purposes.

Sumac review by The Arc L.
The Arc L.
Validated Reviewer
Review Source

"Sumac software review"

What do you like best?

As a Non-Profit I have found Sumac to be the answer I was looking for to manage both clients and donors. After initial set up it was easy for my team to use and update information. The training videos are very helpful and available at any time. I highly recommend it for other non-profits.

What do you dislike?

The setup was not as easy as I thought. I wish I knew more about how to prep for it

Recommendations to others considering the product

do it!

What business problems are you solving with the product? What benefits have you realized?

Quickly accessing communication and donation records for a client. It is so easy to see all the components surrounding a person and who they are connected to.

Sumac review by Tessy V.
Tessy V.
Validated Reviewer
Review Source

"Perfect for small non profit "

What do you like best?

We started to use Sumac to keep track of our members and their membership. We can easily access all the information about a member or a volunteer, which activites they have attended, their donations and their membership renewal. Sumac also emables to export information for acconting such as the number of domations ans membership renewal, the amount and the source.

What do you dislike?

Slow to open and sometimes even need to re-download the software.

What business problems are you solving with the product? What benefits have you realized?

Keeping track of our members and their membership as well as their donations. Easy export of accounting information

Sumac review by Administrator in Mental Health Care
Administrator in Mental Health Care
Validated Reviewer
Verified Current User
Review Source

"Great for Case Management and Donor Relations"

What do you like best?

As a social services nonprofit, we use Sumac for both case management and to track donor relations. The database allows us to segment all of our data so administrative staff can use the donor relations profiles, while our clinical staff can easily access all of our clients' information and record their interactions. The forms are also a great feature that have helped us with reporting.

What do you dislike?

We have encountered a number of issues with compatibility when java updates become available and automatically download. Typically we have had to call to have Sumac tech support help us out.

What business problems are you solving with the product? What benefits have you realized?

We have been able to store two very different types of data sets in one database. The multiple different entry options available (check boxes, drop down menus, etc.) have helped make our data entry more consistent which makes for more accurate reporting.

Sumac review by Administrator in Non-Profit Organization Management
Administrator in Non-Profit Organization Management
Validated Reviewer
Review Source

"Customized Database with Sumac"

What do you like best?

Customization: our non-profit is a collective of 8 partner organizations that each offer their own programming, but unite under one common collaborative. In this, we require our database to operate as 8 separate databases, with the ability for data to be tracked across all partners and programming. Sumac was able to construct a database for us that met this need, with fields customized to manage youth participants in exactly the way we need it. As our collaborative grows, Sumac has enabled our database to evolve with it, always finding creative solutions to meet our changing needs.

What do you dislike?

With such a complicated structure for our database, unfortunately it can be tricky to upload our data in the correct format. Files have to be meticulously formatted within a certain file type, and the set of steps from data gathering to completion is sometimes frustrating and unforgiving of minor errors. Again, this need for rigorous process is likely because of our operating such a complicated and layered database.

Recommendations to others considering the product

*Great system for tracking attendance records

*High quality and in-depth customization

What business problems are you solving with the product? What benefits have you realized?

With hundreds of attendance records from various partners being submitted each year, Sumac allows us to store, sort, and report on all of this information with ease. Allowing this level of customization ensures that tracking of participation across the collaborative meets our exact needs, and lets us retrieve important data easily and accessibly.

Sumac review by Agency in Individual & Family Services
Agency in Individual & Family Services
Validated Reviewer
Review Source

"Great Customer Support"

What do you like best?

Sumac offers great software that is cost-effective for a smaller non-profit.

Their customer support is always helpful and quickly and patiently answer all of our questions. While we don't use all aspects of Sumac's software, there are many components that we would like to incorporate into our practice.

What do you dislike?

Up until now, we have only had a Silver membership which would have Sumac installed for one user on one computer. We are looking forward to upgrading which will allow us to use Sumac, when a colleague is using the computer where it was installed.

What business problems are you solving with the product? What benefits have you realized?

We keep track of our donors and and allows us to keep track of all their information in one place along with issuing our tax receipts.

Sumac review by Administrator in Entertainment
Administrator in Entertainment
Validated Reviewer
Review Source

"Eight years working with Sumac!"

What do you like best?

I find Sumac to be a very intuitive program, which is easy to self navigate, and to teach to others. I have used various databases at various companies, and never have an issue finding my way around their files.

The customer service and technical support team are unsurpassed. They are dedicated to helping users find solutions to their problems, and are more than willing to listen and respond to requests for improvements. Their ability and willingness to respond to the suggestions of their customers makes Sumac unlike any other software company I have worked with.

What do you dislike?

As Sumac is a software that is constantly being upgraded, some of the newer modules can have user related issues that need to be worked out. However, as Sumac is quite amenable to suggestions from their customer base, so their software is able to respond to customer needs.

What business problems are you solving with the product? What benefits have you realized?

We were definitely able to maximize our donor/patron communications using Sumac. We were better able to target specific groups with our communication, and better track donor cycles throughout the year.

Sumac review by Administrator in Music
Administrator in Music
Validated Reviewer
Review Source

"Robust, affordable program with good customer service"

What do you like best?

We have used Sumac at our organization for a few years, and it suits our needs quite well. It has membership, ticketing and donations, which is really great to have all in one place. The best part is its affordability - as a small organization, we would not be able to afford the more expensive database offerings. You get a lot of bang for your buck! Also their customer service is very responsive and friendly.

What do you dislike?

It's not the most user-friendly program in the world - you have to click through a lot of pop-ups, and it's not always easy to find what you are looking for. Also, the online aspect is still not that customizable (compared to other ticketing programs) so it's hard to make it match a website's branding. And we have a level of membership which includes a donation portion, and while that works well in their regular system, it doesn't work for donations online.

Recommendations to others considering the product

Expect to spend time on the phone with Sumac figuring stuff out. Watch out for extra fees for add-on features - make sure you only get what you need.

What business problems are you solving with the product? What benefits have you realized?

For us, it is really good because we can have memberships, donations and tickets all in one system, and track the contact's activity. Before we were doing this primarily in excel, and that was not as efficient as Sumac.

Sumac review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Review Source

"Sumac - Pro Tools"

What do you like best?

It allows me to easily track my relationships. Dashboard is manageable. Very quick one you manage some simple keyboard tricks.

What do you dislike?

It feels like the system isn't fully debugged. IE, pop up windows don't appear in the correct order, it's slow to respond.

Recommendations to others considering the product

It's a great way to manage if you're savvy with database basics. It doesn't feel as friendly as say ArtsPeople for the layman but it is very functional.

What business problems are you solving with the product? What benefits have you realized?

We are a grassroots organization and we have a lot of relationships to track. This allows us to manage them in a direct, humane way!

Sumac review by User in Non-Profit Organization Management
User in Non-Profit Organization Management
Validated Reviewer
Verified Current User
Review Source

"User friend design for small orgs"

What do you like best?

The layout is fairly intuitive for the new user and easy to find the info you need.

What do you dislike?

It does not have the same capabilities for grant/donor tracking other larger (more expensive) systems have.

What business problems are you solving with the product? What benefits have you realized?

Small non-profit org funding; works for most issues, but can't help with larger scale fund tracking.

Sumac review by User in Renewables & Environment
User in Renewables & Environment
Validated Reviewer
Review Source

"SUMAC - CRM review"

What do you like best?

User friendly

Excellent customer support

Regular updates

What do you dislike?

Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales)

The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes)

Recommendations to others considering the product

start with the basic CRM before including add-ons

What business problems are you solving with the product? What benefits have you realized?

donor management, membership management, event management and campaigns

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