SumTotal

(18)
2.8 out of 5 stars

SumTotal provides full employee lifecycle management, including a core system of record, training elearning, performance, compensation, recruiting, payroll and analytics.

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Showing 18 SumTotal reviews
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SumTotal review by <span>Lawrence K.</span>
Lawrence K.
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Invitation from G2 Crowd
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SumTotal is what you put into it

What do you like best?

Sumtotal has a robust LMS platform that works as it should. They also have "plug and play" professional development courses that are available.

What do you dislike?

Like any other LMS, it is what you put into it. You will need to do some HTML work and customization to get it to work and look the way it should.

What business problems are you solving with the product? What benefits have you realized?

It has great learning capability and the ability to be customized. It has the capability to provide onboarding if you do some work on it.

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SumTotal review by <span>Lu P.</span>
Lu P.
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Reviewed On

We had a terrible experience in how they handled the decline of ToolBook, their e-learning software

What do you like best?

Nothing..........................................

What do you dislike?

We used ToolBook for many years and developed a large library of content. When Apple quit supporting WMP and Flash, our content immediately became outdated. It took us millions of dollars to update the content to a new tool. In the early stages, ToolBook said they had a new product that would produce HTML5 content and needed us to upgrade our software. We did and spent thousands of dollars, only to never hear back. This is a company I will never do business with again.

Recommendations to others considering the product

Don't

What business problems are you solving with the product? What benefits have you realized?

Nothing. I'm using other vendors to solve issues they created.

What HR Management Suites solution do you use?

Thanks for letting us know!
SumTotal review by User in Higher Education
User in Higher Education
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Verified Current User
Invitation from G2 Crowd
Reviewed On

Rough but improving

What do you like best?

SumTotal has created a custom experience for our org, and so they have been responsive with upgrades, and the look of the tool is very nice.

What do you dislike?

The tool can be clunky and difficult to use. Navigation has been difficult in the past, but they have been improving it over time.

Recommendations to others considering the product

Weigh all your options. We consistently receive complaints about this tool. They have been improving it over the years, but still not Ideal.

What business problems are you solving with the product? What benefits have you realized?

Performance management, Learning & Development scheduling

SumTotal review by Administrator in Medical Devices
Administrator in Medical Devices
Validated Reviewer
Verified Current User
Organic
Reviewed On

Do not use SumTotal for any Talent or Learning Needs

What do you like best?

The new interface can be customized to our liking.

What do you dislike?

• Performance Stage Tasks can’t assign based on job title.

• Versioning does not work.

• Continuous Feedback missing,

• Can’t delete an activity if users have already registered.

• Can’t remove a subscription link if users have already registered to the activity.

• Cannot designate users as proxies for others.

• Clunky for managers to view all courses currently on a user’s timeline.

Support severely lacking.

Recommendations to others considering the product

Run far away. Utilize something not haphazardly put together.

What business problems are you solving with the product? What benefits have you realized?

We have not been able to resolve many business problems. The product never just works. Reporting is lacking. No BI tools.

SumTotal review by <span>Ashley G.</span>
Ashley G.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

SumTotal Enterprise in the Cloud - Social, Analytics, Mobile

What do you like best?

I like the flexibility of the core LMS. You have the freedom to configure just about any type of learning program as is needed. I also like the flexibility with the news page. After some initial professional service, we are now able to create our own custom landing pages. I also really like working with SumTotal, the company. They are genuinely invested in their customer's success. Great customer service!

What do you dislike?

The administrative mode requires skill and conscientious administration for good result. This is not an LMS for newbies nor is it for someone seeking a "simple solution". I also wish the upgrade process were more streamlined. While we get the attention we need when things don't go as planned, it'd be better if they could just be less worrying.

Recommendations to others considering the product

Take plenty of time to establish your requirements before implementation. If you buy and are planning your implementation, worry less with getting all of your historical data into the system. Spend your time insuring coordinators are prepared to administer the system for core learning needs.

What business problems are you solving with the product? What benefits have you realized?

We are delivering our employee, reseller partner and support partner education on this system. The back-end savings of doing it all on one system is huge.

SumTotal review by <span>Renee M.</span>
Renee M.
Validated Reviewer
Verified Current User
Invitation from G2 Crowd
Reviewed On

Sum Total Learning Management System - Maestro

What do you like best?

Ease of use. It allows customization to a specific group inside of your company and automatic assignment to New Hires if you set up you Learning Plan to work with your security setups.

What do you dislike?

Not much that I dislike at all. Occassionally an issue may arise from the new features they add but they fix it pretty quickly. Advanced Reporting occassionally takes a long time to pull up.

Recommendations to others considering the product

Have your plan set on what you want to execute before you start your configuration. Knowing what you want to use it for completely before starting that path will make your life a lot easier and the product launch more successful for you.

What business problems are you solving with the product? What benefits have you realized?

We have external customers who use our system and they cannot have access to all of our training items so the security allows us to lock them to what we want them to have access to. I have also been able to add a Sister company to our LMS with absolutely no worry that they will see our top secret product training coulrses due to proper security setup.

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