Sunrise ITSM

2.5 out of 5 stars

IT Service Desk Software

Work for Sunrise ITSM?
Samanage 2x

Learning about Sunrise?

We can help you find the solution that fits you best.

Find the Right Product

Sunrise ITSM Reviews

Ask Sunrise a Question
Write a Review
Filter Reviews
Filter Reviews
Company Size
User Role
User Industry
Showing 1 Sunrise review
LinkedIn Connections
Sunrise review by User in Hospital & Health Care
User in Hospital & Health Care
Review Source

Frequent Sunrise User @ Busy Hospital

Reviewed On
Validated Reviewer
Verified Current User
What do you like best?

Lab values are easy to trend, flowsheets make sense.

What do you dislike?

The documents tab is like a garbage pile. There are WAY TOO MANY documents available. They should be sorted and most of the entries should be in the flowsheets tab.

Also, the program tends to crash when looking at films. This is very annoying.

Recommendations to others considering the product

Open GE Pacs separately if you need to look at films - the radiology PACS viewer often crashes, especially on older computers. The computer also crashes sometimes if you have two separate modules for patient's ER chart and inpatient chart (i.e. ED and SCM). This is really annoying.

There are multiple ways to use trend and view lab reports, which is very helpful. You generally can see different reports/values from many hospitals/institutions within one system, which is also helpful. However, this feature only works if the administrators within your system correctly make sure your patient is only loaded ONCE - i.e. if they have different charts and MRNs from different hospitals you will have to open the charts separately.

Occasionally the software crashes while you are doing a complicated document, which is incredibly frustrating. Cut/paste into another program to make your life easier if this happens.

What business problems are you solving with the product? What benefits have you realized?

I work in a large healthcare system that is trying to integrate care among different service lines and hospitals.

0 of 0 found this helpful.
Sign in to G2 Crowd to see what your connections have to say about Sunrise ITSM

What Service Desk solution do you use?

Thanks for letting us know!

There are not enough reviews of Sunrise ITSM for G2 Crowd to provide buying insight. Below are some alternatives with more reviews:

ServiceNow Logo
ServiceNow provides cloud-based services (SaaS & PaaS) that automate enterprise IT operations.
JIRA Service Desk Logo
JIRA Service Desk
Built on Atlassian’s JIRA, JIRA Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
Samanage Logo
Cloud-based enterprise service desk and IT asset management software
Freshservice Logo
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
Spiceworks Help Desk Logo
Spiceworks Help Desk
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!
GoToAssist Logo
GoToAssist is an IT infrastructure tool from Citrix that allows IT professionals to remotely access computers for technical support.
ManageEngine ServiceDesk Plus Logo
ManageEngine ServiceDesk Plus
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
Cherwell Service Management Logo
Cherwell Service Management
Cherwell Service Management™ software is an IT service management (ITSM) solution that enables your IT team to implement and automate ITSM processes, while providing the extraordinary customer experience the business expects.
EasyVista Logo
EasyVista is reinventing service management for the mobile world, making enterprise services easy to use, and easy to deliver.
SysAid Logo
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
Show more
Kate avatar
Kate from G2 Crowd

Learning about Sunrise ITSM?

I can help.
* We monitor all Sunrise ITSM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.