SunView ChangeGear

(59)
3.8 out of 5 stars

SunView ChangeGear is a fully-integrated Service Desk Platform with powerful features and affordable pricing built to meet all of your IT service management needs.

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SunView ChangeGear Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

89%
(Based on 32 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

85%
(Based on 35 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

82%
(Based on 39 reviews)
Knowledge Base

Provides a forum for answers to common questions.

74%
(Based on 33 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

74%
(Based on 27 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

77%
(Based on 37 reviews)
Time Tracking

Tracks time worked on a ticket.

69%
(Based on 26 reviews)
Surveys

Provides surveys to measure employee satisfaction.

67%
(Based on 26 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

70%
(Based on 9 reviews)
Self Service

Enables employees to view the status of their tickets.

82%
(Based on 32 reviews)
Active Directory

Provides a directory of all users within an organization.

85%
(Based on 35 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

86%
(Based on 15 reviews)