The dashboard is relatively easy to manage for new and existing changes. There are multiple ways to create changes and track those changes.
There's a 100MB limit on attachments! I also wish the implementation tab was easier to use. The less windows that open to add a statement or step, the better! There was an issue during renewal that required us to import the license again. The only other issue is chrome support seems to be low as IE seems to work the best between the two (I have not tried FireFox yet)
We're solving our change management tracking objectives with ChangeGear. It's helping us track changes or potential issues as related to changes in time.
Many pieces of ChangeGear are customizable which is great
The backend is too complicated. For me to learn this I literally have to treat it like a course. If I don't know how to do it and its not entirely clear in the documentation then I have to contact support. On top of that support likes to help you with telling you how to do certain things but don't expect them to get on a call with you to help you right away. A call with support has to be scheduled which can be a HUGE inconvenience.
I would recommend to them that if they are going to be an admin to prepare for this as if they are learning a new important piece of software. They are going to have to read practice, contact support and attend training to fully understand and handle the product on their own.
We have the ability to customize forms and workflows which is critical for our incoming new ticketing system implementation.