I'm a former customer and I have to encourage people to find another payroll provider. Surepayroll is the worst. When you own a small business, you just want your products and services to work and to get basic, competent, and respectful help when you can't. Surepayroll won't give you any of those.
They've messed up multiple payrolls in the short time and I wish I had just paid more for a real service, like an ADP.
If you're a customer, you'll expect long wait times and really poor customer service.
I tried cancelling today (February 7th), and Surepayroll is trying to tell me that they won't pay the taxes that they are holding for my empoyee. So in plain English - Surepayroll has taken taxes from my account is sitting on them, and won't send them to the IRS and state department of revenue unless i keep paying them through the end of the quarter. Cancellation should have been easy but the Surepayroll reps are trained to make it as hard as possible. One even played a neat game of saying she wouldn't cancel without me filling out more paperwork but quickly backed off when I told her that I didn't think this was legal.
You are charged a fee for payroll admin and reporting and if you cancel, the company should simply allow you to do that and then make the necessary payments (that they are holding, evidently) and file the reports. They claimed they wouldn't necessarily do that, which means you are not receiving the service they claim to provide.
Totally sketch, totally incompetent, and literally no redeeming qualities. Stay far away.
Look, maybe all of the budget providers are this bad. But I would encourage you to stay away and to look at other options. ADP or Quickbooks were priced a bit higher, but worked far better.