What do you like best?
Superior Product overall and I have evaluated many of them, including SM.
-- very versatile product to create not just surveys, but training assessments and forms such as on-boarding.
-- a wide array of questions
-- I never thought I would need this, but CSS has come in handy to improve the rendering
-- regular expressions (RegEx) to validate field entry
-- Oh, yes, unlike SurveyMonkey, you can create logic actions to send emails
What do you dislike?
-- you need to use scripting to grey out fields instead of using logic just like how you show/hide fields.
-- greying out fields is useful when passing URL parameters or you pass the survey/form to others to complete and you do not want them to edit certain fields.
-- begin able to show more than 5 fields in Results
Recommendations to others considering the product
Create your Rubric criteria, for example:
-- show/hide fields based on logic of other fields
-- email based on logic
-- integration to other tools such as box, crm
-- scripting for some heaving lifting tasks
-- questions such as ranking, heat maps, custom grid
-- field validation (RegEx, date, email, numeric)
-- asset library
-- piping, url parameter passing
-- able to pass the survey URL to someone else
-- responsive (mobile ready)
What business problems are you solving with the product? What benefits have you realized?
-- providing self-serve forms without calling or sending a ticket to IT for projects, issues, tasks, for example minimal training to show users how to create assessment forms or on-boarding/off-boarding without using InfoPath (which will be end of life soon)