What do you like best?
I liked of this software how it emailed me when people answered, helps me to have control of the data I need. I also like how quick the surveys are, doesn't take too much time of us or the clients, no one had trouble answering and submitting their responses. I found very useful as well how I was able to leave open ended answers so they could fill in their own information, not limiting the customers responses. It is easy to learn and use it, everyone in the office can set up a survey. And also I like how specific the data collection is, I can create surveys to specific people on specific areas, which is very helpful to classify the opinions. I love this software!!
What do you dislike?
My principal problem with this software is the interface, looks very simple and basic, it is not attractive at all and doesn't motivate people to stay in the software in the first place, a image renew would be great to improve the software. Also, prices are not the most accessibles in the world, they should make offers or give a free-trial where they can show all what the software offers.
Recommendations to others considering the product
I would recommend SurveyMonkey just because it would make your work easier by asking directly to people what they think about your products o services, and viewing that information in statics and general reports, so you can start improving and working aware of the current situation of your company. I highly recommend it!
What business problems are you solving with the product? What benefits have you realized?
SurveyMonkey has benefited my company communication a lot, between workers and customers. For us as a Supermarket brand, we need to make our customers feel that we take their opinions seriously so they can feel part of the brand, having preference for us, so SurveyMonkey, has helped us to communicate with a large number of people at once making my marketing evaluation of the supermarket popularity in the field, making more simpler and effective to know those facts. We can send out a single email to all of the clients at one time without having to type in multiple emails each time, which is a fast and easy process. We now have more trustful data about our clients and customers opinions, and we can base our improvements on those studies. Us in the company, completely eliminated the paper surveys, saving us time, money and being more enviroment-friendly, since now this software collects all those opinions we need to know. The data reports that it provides are what help us to be more aware of the company situation in general.