What do you like best?
I like that Survey Monkey provides you with better looking templates than its competitors, such as Google Forms. The interface is not complicated, which makes the website user experience simple. Survey Monkey also offers a great deal of abilities on the free/unpaid account level.
What do you dislike?
I dislike that the limit of surveys that can be taken on the free level is 40. For this reason, I sometimes have to use other options like Google Forms and put my aesthetic preferences aside. I suppose if that is the worst thing about Survey Monkey, though, it truly isn't awful. The company has been around for years, and they continue to make improvements to their services.
Recommendations to others considering the product
For basic survey-taking purposes, Survey Monkey is a great choice. Usability is simple for survey makers and survey takers. The look of these surveys is better than other options, too. I would not recommend this option if you have no funds for survey taking and must collect over 40 results.
What business problems are you solving with the product? What benefits have you realized?
Sometimes, you need answers to questions from your audience, intended audience, etc. The issue with asking these questions in person or over the phone is that people feel inclined to answer questions a certain way; holding back and/or rephrasing their true thoughts. When it comes to online surveys, though, we see that people feel freer to express what they are actually struggling with and/or give a more honest, authentic opinion since they cannot see/hear the interviewer.