SurveySparrow

(31)
4.6 out of 5 stars

SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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Showing 31 SurveySparrow reviews
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SurveySparrow review by Nate S.
Nate S.
Validated Reviewer
Verified Current User
Review Source

"Lightweight and Powerful"

What do you like best?

I really like SurveySparrow's UI. Specifically, I like that answering the surveys from them feels more like a chat experience, rather than a boring survey. It was also very easy to create new surveys. I don't have a use case right now for sending out automated, recurring surveys but I really like the idea.

What do you dislike?

I'd like to see a freemium option. It's sometimes tough to think through all the possible use cases for a product. SurveySparrow could do more to assist the user in thinking through the right/best use cases. Features are great, but solutions are wonderful.

What business problems are you solving with the product? What benefits have you realized?

I used SurveySparrow to collect feedback from my database on giveaway marketing campaigns. It was great because I was able to see the bounce rate of those who looked at the survey, the completion rate, as well as time to complete. Those additional data points were helpful to me in thinking through how to setup my next survey.

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SurveySparrow review by Ray M.
Ray M.
Validated Reviewer
Verified Current User
Review Source

"Simple, Slick and Natural"

What do you like best?

The survey setup process is very simple, I've used a few and creating a survey with this was second nature.

Conditional logic with Survey Sparrow makes complete sense whereas other tools complicate things.

In general, the conversation style way (messaging app style) the questions are delivered to the end user is so natural and is actually enjoyable. They're got this right!

I think embedding the surveys option should be coming soon.

Their support is great too.

What do you dislike?

I'd like more options ie: upload image and even the option to embed a video.

Their branding is on the left and at the end of the survey.

Recommendations to others considering the product

Highly recommended.

Try it and you can create a survey with conditional logic in a fraction of the time it would take in Google Forms.

Share your survey and ask your respondents their thoughts on answering questions in a conversation style as opposed to an old survey style - they'll make up your mind for you!

What business problems are you solving with the product? What benefits have you realized?

When potential customers see a survey with a load of questions, they sometimes click away. Survey Sparrow allows you to introduce your questions in a natural, friendly way which means more people are willing to begin answering.

What Survey solution do you use?

Thanks for letting us know!
SurveySparrow review by Nicolet G.
Nicolet G.
Validated Reviewer
Verified Current User
Review Source

"A different and lovely way to create surveys"

What do you like best?

I love the chat like the way of creating and answering the survey. It gives it a personal feeling. It was effortless to set up my first client satisfaction form without even checking the documentation. I did ask support a question about branding and Nidhin's response came fast; he is very helpful and spontaneous. I can totally recommend SurveySparrow!

What do you dislike?

The SurveySparrow branding does not fit my brand colors (naturally). But I know it's on the roadmap to add my branding in a couple of weeks. And I can work with it in the meantime. So that's no issue to me.

Recommendations to others considering the product

SurveySparrow is a new SaaS but it works like a charm, I did not encounter any bugs and for a new product that's pretty impressive! Support is great. Do keep in mind that it is not possible to use your brand colors yet, but it is on the roadmap to be implemented in March/April 2018. If you are looking for a different way of surveying, I can totally recommend it.

What business problems are you solving with the product? What benefits have you realized?

I use SurveySparrow for customer satisfaction surveys for my students and photography clients. Since I started using the software, I have seen an increase of 40-50% in the responses compared my previous reviews.

SurveySparrow review by Seshu B.
Seshu B.
Validated Reviewer
Verified Current User
Review Source

"The KISS Survey Tool You Need!"

What do you like best?

SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

What do you dislike?

Honestly, I have yet to find a single thing that annoys me about SurveySparrow. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Recommendations to others considering the product

Looking for a simple surveying tool? Then SurveySparrow is it! I was going to use TypeForm and while that is also a great survey tool, SurveySparrow's UI and workflow is so simple that it motivates me to get surveys done quicker.

What business problems are you solving with the product? What benefits have you realized?

Having a more engaged audience is critical these days. How do you engage your clients without spamming them with offers that they may not need? Asking them questions, of course helps you craft a product or service that is perfect for them. This is where SurveySparrow comes in.

SurveySparrow review by Peter V.
Peter V.
Validated Reviewer
Verified Current User
Review Source

"A survey tool designed for engagement!"

What do you like best?

This is a very young Saas company, but it is evident they are on to something here. They are creating a survey tool with *engagement* being the highest priority, which if you think about it, is really the #1 thing that matters when using the survey method.

The look hearkens to Typeform and yes, they don't yet have *everything* Typeform has yet, they are moving quickly with add new features. The ones they *do* have are very intuitive to execute and I find that it's faster to create surveys using SurveySparrow than Typeform. Additionally, the backend UI is awesome, clean, fun and lightning fast.

Finally, their support is super responsive and friendly.

What do you dislike?

The only thing I "dislike", if you can call it that, is the features that are not yet available, but will be in a matter of weeks. I would like to see personalization fields and Zapier integration. Support has told me that these features are on their way very soon. I am happy - keep in mind at the time of this writing they are about a month into their public launch. The dudes behind this tool are clearly experienced (read about them on Medium) and I trust that they will build an awesome tool.

Recommendations to others considering the product

If you care about engagement and survey completion rates, then try this.

What business problems are you solving with the product? What benefits have you realized?

I have been using surveys for a long time. I am a market research professor and my consulting is all about understand customer sentiment or intention. I encourage clients to poll customers to gain insight. Thus, engagement is critical. At this point, I use nothing but Typeform because of this, so when I heard of SurveySparrow and was told that it's just as engaging and easier to use, I had to take a look. It's going to be my preferred tools for my simpler surveys, but when they complete the aforementioned feature additions, it will probably be my go-to.

SurveySparrow review by Gary S.
Gary S.
Validated Reviewer
Verified Current User
Review Source

"Easy To Use and Mobile Friendly"

What do you like best?

Takes a conversational approach to surveys and acts more like a chatbot than a survey form. It's more interactive than a standard survey form and you have the ability to make it more fun for users. Also, since most people will take the survey on their phone, this chat style method is much more user-friendly.

What do you dislike?

Not as feature rich as other survey software but that is by design. If you need a lot of bells and whistles or want a more corporate look, then this may not be the best software for you.

Recommendations to others considering the product

test it out first to make sure it works for you as it is much different than your typical survey software

What business problems are you solving with the product? What benefits have you realized?

I am getting much higher interaction rates with these surveys over traditional surveys we used to send out.

SurveySparrow review by David F.
David F.
Validated Reviewer
Review Source

"Nicely Designed and Easy To Use Survey Software"

What do you like best?

i like the ease of designing interactive surveys and that you can display them in a chatbot type format or have them operate in a type form manner. I also like that they included Zapier integration which makes it easier to integrate responses into an automated workflow. They also include a large number of templates that you can start with, so if you need ideas for surveys this is a good place to start. The product is constantly getting improvements to be better as well.

What do you dislike?

They are consistently improving but right now the initial subdomain that you set up at the beginning cannot be changed. Not as big a deal if you are embedding but being able to update that link as you adjust survey brands would be nice.

What business problems are you solving with the product? What benefits have you realized?

Gathering quick feedback in a user-friendly method versus boring surveys with lots of questions laid out on a single page.

SurveySparrow review by Iain S.
Iain S.
Validated Reviewer
Review Source

"Good looking, easy to use and lightweight"

What do you like best?

After years of Survey Monkey dullness I really like the feel of SS. The flexibility it offers is refreshing and the UI is lovely to use. Am enjoying how intuitive it is and how much my clients enjoy using it. I work with school leaders and they are time starved so would rarely offer much feedback when presented with a blank form or static tables to complete. Survey Sparrow guides them through a conversational journey that ends up getting more information from them.

What do you dislike?

Not much. I found a temporary bug when uploading contacts but the support team got that sorted within three hours of me highlighting it. Should have mentioned above that the support team are friendly, patient and responsive.

Recommendations to others considering the product

I'd recommend using Survey Sparrow.

What business problems are you solving with the product? What benefits have you realized?

I'm onboarding clients using Survey Sparrow. I work one to one with business leaders and school leaders. Getting them to complete a guided survey before we meet for the first time is very useful as it allows us to hit the ground running.

Plus I've mentioned feedback after my client sessions is invaluable and SS is helping to get better results there.

SurveySparrow review by Rangga S.
Rangga S.
Validated Reviewer
Verified Current User
Review Source

"The Revolutionary Survey Software is here"

What do you like best?

Nice and clean user interface. Clear work flow make the survey making process a lot more fun and easier

What do you dislike?

1. Users should given option to include subdomain name or not on the survey. Sometimes we just want surveysparrow.com/survey, but sometimes we want name.surveysparrow.com

2. There's no access level on user management. It would be great if we can add users and select whether they are admin or not. So only admins who can add survey and others are only able to view the result of the survey

Recommendations to others considering the product

If you are looking for more engaging way to collect feedback with beautiful and clean user interface. Give SurveySparrow a shot.

What business problems are you solving with the product? What benefits have you realized?

Collect customer feedback is quite difficult if we use common and boring form. Customers tend to be lazy to fill the long survey form. SurveySparrow comes with better approaching on providing the survey. With chat-based survey, consumers will be more enjoy in filling survey. Higher completion rates means more customer feedback, the more improvement we can make so that the service gets better

SurveySparrow review by Miriam G.
Miriam G.
Validated Reviewer
Verified Current User
Review Source

"First tool I have ever implemented the day I got it -it's so easy and intuitive to use"

What do you like best?

How easy it is to use. Intuitive, clear, and fun - and customers already love it too!

What do you dislike?

Nothing - just cannot wait for features on the roadmap.

Update after 1month of use: still nothing I really dislike, but would love to be able to change the end-of-survey message to my workding

Recommendations to others considering the product

replace boring feedback forms (the one no one likes to fill in at the end of a workshop) with an engaging conversation!

What business problems are you solving with the product? What benefits have you realized?

seeking client feedback - used to use boring old forms, this is much more engaging

updated after one month of use:

- now also using to prepare for client workshops (setting expectations etc).

SurveySparrow review by Susan C.
Susan C.
Validated Reviewer
Review Source

"Sparrow shoots like a Arrow"

What do you like best?

The ease of use for Sparrow and ability to collect data for use on a personal level and business level. I love that it provides you with some pre prompted questions to add to your survey, It comes across as very secure for the end user and is simple to view on phones and tablets.

What do you dislike?

Nothing to say negative about it at all. Auto fill of email is sometimes not accurate when people use their linkedin. Beside those issues the Survey is easy to use.

Recommendations to others considering the product

No cost for the free trial and was able to get a quick survey done.

What business problems are you solving with the product? What benefits have you realized?

You can use the survey to spark conversation and interest with others within your marketing area. Also using for employee feedback is helpful to gage how they are feeling about the company and their workplace environment.

SurveySparrow review by Danish D.
Danish D.
Validated Reviewer
Review Source

"One of the best and fastest market research software out there. "

What do you like best?

Rather than feeling like a boring survey, SurveySparrow feels like a communication that you do with your respondents. The entire platform is very interactive the way every thing is presented to you feels very natural and it is very easy to understand.

What do you dislike?

Nothing so far. Their reporting is limited but they are already working on it so I can wait.

Recommendations to others considering the product

Definitely something to consider if you are startup and looking for a Market research software, they are a startup but their vision is clear and they are heading into the right direction.

What business problems are you solving with the product? What benefits have you realized?

Being into CRM business understanding what our clients think of our software is very important to us, with SurveySparrow we can achieve this without spending too much on other Market research software platforms.

SurveySparrow review by Eric A.
Eric A.
Validated Reviewer
Review Source

"Very solid survey tools"

What do you like best?

Integrations. All survey results can be pushed out to your CRM or autoresponder along with the person's contact info. This means you can stick SurveySparrow in the middle of a workflow between other tools. I am currently using it for customer onboarding, lead generation, and market research. And it nicely fits into each of these workflows.

Also, the conversational 'chat style' user interface is nice and less formal than just asking questions. And the conditional logic is powerful.

What do you dislike?

Having lots of multiple choice options on a question is hard for users to browse in the current UI. Also, the survey landing page

Recommendations to others considering the product

It's a no brainer when you compare it to other survey platforms.

What business problems are you solving with the product? What benefits have you realized?

Data collection for customer onboarding, lead generation, and market research.

SurveySparrow review by User
User
Validated Reviewer
Review Source

"A bit of learning curve for me but overall pretty decent"

What do you like best?

I like that they let you use logic as part of the free trial. It actually allows you to see how the software would work. I am actually going to purchase this software when my trial expires because they're the only ones who seem to let me use logic or branching to test out my survey. This is my first survey and I think even if I didn't understand how the branching worked at first I was to figure it out anyway. I was offered help as soon as I signed and it's pretty good.

What do you dislike?

I dislike that I have link all the question in the same branch together manually. I can't just have one question skip over the rest to the end. That's what took me awhile to figure out. I was trying have one answer end the quiz from the end but I had to make one long branch which took some time. Also, the chat box format could use a wider screen to allow all the multiple choice answers to show without having to scroll over. The answer bubbles were also not large for some of my multiple choice answers.

Recommendations to others considering the product

If you keep in mind the time it take to make one question end the survey while the survey continues down a long branch line then it's too bad for being free. 20 dollars isn't much for decent market research.

What business problems are you solving with the product? What benefits have you realized?

Im just using this for starting out. I'm using it to write a business plan and some personal data for my market research. Its a neat tool but most of my surveying will more than likely be done outside on the street.

SurveySparrow review by Jennifer W.
Jennifer W.
Validated Reviewer
Verified Current User
Review Source

"SurveySparrow New Assest! New and Improved Survey Generation!"

What do you like best?

SurveySparrow is one of the easiest survey build applications out there today. With just a few simple modifications you can create beautiful, easy to use surveys of any kind.

What do you dislike?

There isn't much to dislike about this application! There is always updates to keep the program up and running.

What business problems are you solving with the product? What benefits have you realized?

What customers want to see from our company and the best ways to go about providing them with the best customer service possible.

SurveySparrow review by B.J. O.
B.J. O.
Validated Reviewer
Verified Current User
Review Source

"Unique Online Feedback Platform"

What do you like best?

SurveySparrow platform is really intuitive, simple and easy to use. Our clients and our client's clients really like it.

What do you dislike?

We were looking forward to using SurveySparrow and maybe use it to also request payments for one-time and subscription services.

Recommendations to others considering the product

Try it once and you'll be hooked.

What business problems are you solving with the product? What benefits have you realized?

We're sending clients to feedback page using SurveySparrow. Our clients appear to be more receptive using a chat-like feedback instead of the old-school forms.

SurveySparrow review by Sharon W.
Sharon W.
Validated Reviewer
Verified Current User
Review Source

"Fun and easy to use"

What do you like best?

SurveySparrow is so easy to set up, then so easy for participants to quickly respond.

What do you dislike?

Nothing! This is great software which they keep improving.

What business problems are you solving with the product? What benefits have you realized?

Gathering customer feedback, using for training needs assessment, doing research ... So easy to get feedback. SurveySparrow is making it easier for us to stay connected to our clients.

SurveySparrow review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Easy to Use!"

What do you like best?

I like how SurveySparrow has a casual interface that makes the surveys seem more like conversations than a test. I also like how it is extremely easy to use on smartphones or tablets, as well as the ability to send surveys at regular periods of times. It is also incredibly easy to share results across the web.

What do you dislike?

There's too much branding... I wish it were more customizable. I also wish you could get a notification when someone completes your survey.

What business problems are you solving with the product? What benefits have you realized?

Employee feedback.

SurveySparrow review by Dennis G.
Dennis G.
Validated Reviewer
Review Source

"An application with a lot of versatility "

What do you like best?

I'm excited to see the implications of this product in the field of organizational behaviour. I believe that it can be a powerful tool!

What do you dislike?

I have not had extensive experience with this product and so cannot provide any useful information for improvements. From my experience thus far, I think this product is great !

What business problems are you solving with the product? What benefits have you realized?

Organizational Behaviour survey data collection. This product makes collecting data of highly detailed and specifically designed surveys a breeze!

SurveySparrow review by Administrator in Construction
Administrator in Construction
Validated Reviewer
Verified Current User
Review Source

"Brilliant and refreshing approach for taking surveys!"

What do you like best?

I love how easy it can be to have a survey ready in just a few minutes instead of hours, and how it feels more friendly and "conversational" for the end user.

What do you dislike?

I would like to be able to choose a different language than English for the messages and end user interface.

What business problems are you solving with the product? What benefits have you realized?

This is perfect to build up a quick survey to find out the needs of my users!

SurveySparrow review by Alex C.
Alex C.
Validated Reviewer
Verified Current User
Review Source

"Absolutely the most friendly survey tool ever!"

What do you like best?

SurveySparrow is really easy to setup and so friendly to use. The response rate is just awesome compared to traditional survey tools.

What do you dislike?

Limited to survey only when it have the potential be so much more... such as a quiz or test tool that can generate a report.

Recommendations to others considering the product

Give it a try and you'll keep using it.

What business problems are you solving with the product? What benefits have you realized?

SurveySparrow helps increase the response rate for surveys.

SurveySparrow review by Administrator
Administrator
Validated Reviewer
Review Source

"Great platform with a lot of potential"

What do you like best?

SurveySparrow has done a great job listening to customers and creating a user-friendly platform. They seem to have more integrations (wordpress, etc.) than other competitors.

What do you dislike?

I would be more likely to use the platform in all of my businesses if the English grammar was better on the site. It's clear that English is not the primary language and a proofreader would make all the difference. Hire someone to proof your content and you'll have a top-scale product!

Recommendations to others considering the product

More affordable and more potential. They are listening to customers to improve their product.

What business problems are you solving with the product? What benefits have you realized?

Simple forms, templates are easy to adapt, etc.

SurveySparrow review by User in Computer Software
User in Computer Software
Validated Reviewer
Verified Current User
Review Source

"Beautifully crafted app"

What do you like best?

I love the design and its simplicity to use. Moreover, I love chatting type survey. Not boring and amazingly effective.

What do you dislike?

None. Hope to have option to change user and password easily.

Recommendations to others considering the product

Please bring form formats .

What business problems are you solving with the product? What benefits have you realized?

I am going to use SurveySparrow to get surveys from students. I am starting an online school and using it to get students' preferences.

SurveySparrow review by Paul L.
Paul L.
Validated Reviewer
Verified Current User
Review Source

"Powerful conversational surveys - and fun!"

What do you like best?

The user interface to build a survey is super simple.

What do you dislike?

Nothing. I know it's not a complex survey tool, it has it's limitations, but this is a feature rather than a problem.

Recommendations to others considering the product

I recommend requesting a demo, or check out the videos on YouTube.

What business problems are you solving with the product? What benefits have you realized?

Client onboarding and client feedback.

SurveySparrow review by Sriram I.
Sriram I.
Validated Reviewer
Review Source

"Brilliant survey app. Easy to use and create on the mobile phone."

What do you like best?

Simple to create surveys. Plenty of menu drive options like multiple choice, radio buttons, check boxes etc.

What do you dislike?

Unable to upload data from excel or word to create surveys. Also, one time download option should be provided before purchase.

What business problems are you solving with the product? What benefits have you realized?

Collecting market information for launch of a new product. Certain patterns have become clear.

SurveySparrow review by Shubha J.
Shubha J.
Validated Reviewer
Review Source

"Wonderful customer support system"

What do you like best?

Customer service desk of survey sparrow is commendable.

What do you dislike?

nothing really. There are a few suggestions that were notified at the help desk

What business problems are you solving with the product? What benefits have you realized?

I needed a form for my event which is quick and easy to fill. ....and I go it here!

SurveySparrow review by Raghuram G.
Raghuram G.
Validated Reviewer
Review Source

"Good Software"

What do you like best?

It makes you forget that you are reviewing , rather it gives a very friendly feel

What do you dislike?

Good software all togther , not anything to dislike

Recommendations to others considering the product

Good software and best in current reviewing softwares

What business problems are you solving with the product? What benefits have you realized?

Survey and feedback is easy to handle and UI is very smooth

SurveySparrow review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
Validated Reviewer
Review Source

"Great conversational UI. Super easy to use."

What do you like best?

I really liked how survey sparrow creates whole experience for users starting from signing up to creating surveys.

What do you dislike?

Nothing as such, the team is working on integrations and that should make the experience even better

Recommendations to others considering the product

Survey sparrow

the platform with great conversational UI, It let you create customised surveys which literally give live chat kind of experience. Our response ratio went up.

Creating the surveys was easy.

What business problems are you solving with the product? What benefits have you realized?

Team feedback , employee feedback etc.

SurveySparrow review by User in Cosmetics
User in Cosmetics
Validated Reviewer
Review Source

"Awesome resource "

What do you like best?

I love the premade questions or that you can make your own to cater to what you are needing feedback for.

What do you dislike?

There isn't anything that I dislike this far

Recommendations to others considering the product

A great tool to get customer feedback

What business problems are you solving with the product? What benefits have you realized?

It has benefited us by letting us know areas of expertise and where we could improve on

SurveySparrow review by User
User
Validated Reviewer
Verified Current User
Review Source

"An interactive platform"

What do you like best?

I like the conversational style of the surveys- its very engaging and interactive.

What do you dislike?

The price is on a bit of a higher side- not very affordable for students.

What business problems are you solving with the product? What benefits have you realized?

I have conducted a survey for an internship project and I am very impressed with the reports generated by Survey Sparrow.

SurveySparrow review by User
User
Validated Reviewer
Review Source

"Great website!"

What do you like best?

The service is excellent and perfect. I'm so glad I signed up with them.

What do you dislike?

Nothing at all. Their service is professional, I enjoyed everything with them.

What business problems are you solving with the product? What benefits have you realized?

Reliable sites

Kate from G2 Crowd

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