Survicate

(48)
4.6 out of 5 stars

The fastest way to collect feedback from customers. All the tools you need to find out what your customers are thinking, who they are and why they behave as they do.

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Survicate Features

Survey Management
Brand Design Consistency

Creates feedback forms that are consistent with the design of the site.

85%
(Based on 9 reviews)
Survey Deployment

Supports the creation and deployment of different survey types on different channels or devices.

90%
(Based on 9 reviews)
Feedback Collection

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

92%
(Based on 9 reviews)
Device Responsiveness

Allows designs to adapt automatically to the device that users access the survey or software.

73%
(Based on 9 reviews)
Consumer Intelligence
Customer Feedback

Provides a forum for customers to give feedback and data storage for company analysis.

Not enough data available

Competitive Intelligence

Allows users to get real-time information on competitors performance and reputation.

n/a
Sentiment Analysis

Gives users greater visibility into the how feel and respond to reputation gaining tactics.

Not enough data available

Process Management
Feedback Aggregation

Aggregates feedback and transforms feedback into actionable insights.

91%
(Based on 8 reviews)
Trigger Alerts

Triggers creation of a new case after customer leaves feedback.

85%
(Based on 8 reviews)
Real-Time Analysis

Analyze collected feedback near or in real-time.

87%
(Based on 7 reviews)
Real-Time Action

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

81%
(Based on 7 reviews)
Reporting
Revenue Reporting

Provides tools with enhanced filtering and correlation between revenue and reputation.

n/a
Corporate Reporting

Helps monitor the overall performance of marketing efforts and brand establishment.

Not enough data available

Dashboard

Provides a centralized hub and management tools for all data points related to online reputation.

Not enough data available

Media Monitoring
Social Networks Monitoring

Helps track and monitor social media trends and interactions.

n/a
Social Media Management

Helps manage social messaging and measures the full impact of social campaigns.

n/a
Digital Media Monitoring

Helps manage ad messaging and measures the full impact of digital advertising campaigns.

n/a
System Management
Security

Provides a secure and compliant system.

95%
(Based on 9 reviews)
System Monitoring

Continually inspects, audits, and monitors system to keep it up to date.

95%
(Based on 9 reviews)
In-House Management
Employee Performance

Gives visability into employee performance and each individual's impact on reputation initiatives.

n/a
Team Workflow

Helps establish a workflow that allows team members to communicate effectively and collaboratively.

n/a