Survicate Reviews

I appreciate that Survicate's survey creation process is straightforward, making it pretty easy for a new user to get started, and that you're easily able to quickly produce surveys without taking too much time to manage or design them. It's easy to see results and the Excel download file is invaluable for saving your data. It's also awesome that you can collaborate with multiple users and there's a wealth of integrations & add-ons that are compatible with Survicate, which broadens your options and use cases.

Their Support team is very dependable and friendly, too.

The UI within each survey management page could be improved, as the menus/icons aren't quite intuitive and it took me a bit to figure out how to navigate. I also wish it were easier to view text answer results - you also can't really see who submitted the results in the UI; it's only available in the Excel spreadsheet. The "Design Preview" feature could also use maybe a bit more clean-up.

Use Survicate a great deal and often to get good value for your money. We wish we were able to implement it in more of our projects.

We've used Survicate for both in-app messages and email blasts to customers and leads, and it's brought in a lot of helpful data. We've collected a HUGE amount of feedback from our SaaS users via Survicate which in turn has helped us improve our software.

The tool is easy to use. It can be less powerful than other survey solutions out there, but having a simple tool force you to build simple surveys which in the end is great to collect feedback from users. Also, one of the main reasons why i choose Survicate is because of the connection with Intercom: thanks to this feature I can collect data and then use them in Intercom in order to target even more my CRM campaigns. The customer support is also AMAZING. I had few questions in order to set my first campaigns and I received a great help from Survicate team.

Is localization of a survey easily possible? Not sure about that. This is important for me as we work in several markets.

If you are looking for a simple survey tool in order to collect quick feedback from your customers and measure their satisfaction, Survicate will give you satisfaction!

We make a shipping solutions for consumers and professional e-sellers. Survicate helped us to get feedback from our user in order to improve our products through simple and flexible user researches. We also used Survicate in order to monitor our NPS.

First of all, I love the user experience of using Survicate. It's very easy to set up. Tons of features. I like that they don't lure you in with all the PRO features and then leave you hanging after the trial is up. It is still very functional on the free account. I love getting the insight on my website visitors. It is helping me to learn about my product offering, my price competitiveness, and has even helped me identify missed opportunities. I has also served as a good lead capture tool by offering a coupon. I also like that every time I have a question, they are very responsive and help me find what I'm looking for.

As with most exit intent tools, I find it very sensitive which can be good and bad. When browsing the site, I often use the back button and each time I get the pop-up. I'm not sure if each pop-up is included as an impression, but if so, this may skew the reporting a bit. Also, if you see the same popup every time you hit the back button, you start to ignore it which decreases the chances of them filling it out. So it's a catch 22. Survicate actually has many ways to configure the survey so maybe I just haven't found the right setting.

Install it NOW. I can't recommend it enough. I tried several other tools before Survicate and this one by far blows the others aways when it comes to features, implementation and support.

I'm learning about the customers opinion of my pricing. I'm also asking what products I'm missing to identify missed opportunities. Survicate actually helped me identify a problem with a product variation. The customer didn't see an option that should have been available and put that feedback in the survery. I was able to quickly fix that product listing.

In comparison to other feedback collecting tools the response rate is great. Installation takes less than 10 minutes and it's well explained. I love the widgets design, which matches our website perfectly. I like the fact that you can set when the widget appears, which makes them unobtrusive. It's quite easy to create custom, even very sophisticated targeting segments - we use them to create the impression of personalized attitude.

The best thing about Survicate is that you receive valuable feedback, straight from your customers or visitors, within few hours after the installation. As long as you know what to do with the data collected, you can turn it into priceless knowledge for the company.

There's nothing particularly to dislike. Some features were not clear for me when I used it for the first time, but I got response from the support team within few seconds, which was quite impressive.

Absolutely recommended.

We are using Survicate to test various hypothesis, when it comes to development of our product. We collected data from our customers after the purchase, so that we could understand which product features are especially important for them. We have also gathered a lot of feedback on our website - especially the purchase process. We've also used exit intent surveys to understand why people are abandoning the website and why people are not buying or product.

I have been using Survicate to get feedback from our visitors and clients by providing them Surveys which lets me know their needs and expectations from us. Also I like the fact the Survicate helps me in discovering the reason for the visits on our site.

Survicate allows me to have different target segments in terms of total visits, device used, time spent on the site and traffic parameters which helps me to accurately use this data in the sales process. Mostly I use the feature for creating surveys based upon previous answers on the surveys and getting customized data from the integrated applications such as Google Analytics.

The only thing I don’t find easy to use in Survicate is the customization for the widgets. I have been trying to change the fonts for widgets, but didn’t succeed in doing so. Rest everything is up to my expectations.

Survicate provides different customized business plans as per your needs and budget, so I would recommend to contact them and get your best deal from them. Overall, it is a value for money tool.

I am a Marketing Intern and this requires a lot of market study for getting new clients and taking feedback from the existing clients. Survicate provides me an excellent platform for doing so. I am able to connect it with the popular marketing tools such as Google Anaytics, Shopify and Hubspot with great ease. It helps me to launch relevant surveys for our clients to understand their needs in a better way.

It helps me to get the details for leads profiles from the complete interaction history pretty easily.

I like the user interface of Survicate as it is very simple and easy to use. Design of the widget is unique and looks professional.

Its installation is pretty fast and has got variety of integration options through its API with Wordpress and Google Analytics. It doesn’t take more than 5 minutes for the complete process.

It provides a javascript code which you have to insert in your website and you can go ahead to start the surveys with variety of questions such as multiple choice questions, open ended questions and contact forms information.

Sometimes I have noticed that the Backend is bit slow. This is the only problem I see in Survicate, else everything has met my expectations.

I would recommend using Survicate as it is pretty simple to use and offers various plans as per your needs. You can start with the free plan which is Core having basic functionalities. Other two plans are Advanced and Professional.

As I am a functional guy, I use Survicate to understand the needs of clients before and after the project delivery. It has helped in getting more precise information from the clients and strengthening our bonds for future projects.

I have used it to ask them to provide the performance ratings on a scale of 1 to 10 and also giving any feedback from their side. Then the information is being shared to our Quality Team to have a review of the same and understand the customer in a better way.