You can process and approve expense reports from anywhere at any time, as well as being able to send receipts to the expense repository immediately. It is easy to use, fast, reliable and smooth. Finally, when reviewing expense reports, it is nice to have each line item matched to its corresponding receipt.
When submitting receipts to the repository, once in awhile (10-15% of the time), it takes quite a while for the software to put the receipt into the repository (sometimes it takes 24 hours for a hotel invoice to get into the SutiSoft repository - this occurs when the hotel has sent one of our users an email attachment, and then our user forwards this receipt to the SutiExpense repository). On occasion, the customer support takes several hours to get back to our users. It is hard to identify postage stamp sized receipts when trying to match the receipts with expenses. And when reviewing expense reports, if someone has several to/from locations for mileage listed on one line item, I can't see all the individual trip details (don't know how to expand this to see all detail). Also, if someone doesn't give a business purpose at all or a sufficient business purpose for a meal, hotel charge, airfare receipt, etc., the reviewer can't add to the notes in this individual line item. You can add a note to the overall expense report, but it would be nice to be able to do this by line item. Also, it would be nice to be able to review receipts at full size right away, rather than having to make additional clicks each time you want to be able to get a better look at a receipt.