Symantec ServiceDesk


Symantec ServiceDesk is an automated incident response and problem resolution solution for quick, effective remediation of end user incidents, systemic problems and essential managed changes. ServiceDesk offers rapid install and configuration through a wizard-driven user interface and integrates directly with IT Management Suite to reduce service interruptions, accelerate service restorations, correct systemic issues and reduce downtime saving valuable IT resources and expenses.

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Symantec ServiceDesk Reviews

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Symantec ServiceDesk review by Agency
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"Symantec Service Desk"

What do you like best?

I did not like this product. Other users that managed the back-end for patching and inventory liked it.

What do you dislike?

The set up used where I used it was with an oracle back-end. I was slow, way too many screens to close a ticket. I do not like assigning to group, then take ownership on ticket and working and closing ticket. Text was too small. Interface was way too busy for end-user.

Recommendations to others considering the product

Implementation is vital to being happy with end use.

What business problems are you solving with the product? What benefits have you realized?

The other staff liked the patching and inventory. I did not like using as a technician and as an end-user. Too busy on the interface, too many screens to go thru to close ticket or create one.

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Symantec ServiceDesk review by Administrator in Information Technology and Services
Administrator in Information Technology and Services
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What do you like best?

Symantec is great for encrypting devices. You are able to register users per device. After 90 days the device will be locked if it’s not connected to the company network.

What do you dislike?

We recently updated to Symantec version 11 and it is missing many features. It doesn’t ask you if you want to register users like version 8 did. Also you are not able to view who is registered to the device. While on the Symantec screen you lose functions of your mouse which end users are unsure of how to use it.

What business problems are you solving with the product? What benefits have you realized?

Symantec allows the service desk to assist users with unlocking devices and registering users with devices. This helps lower missing assets.

What Service Desk solution do you use?

Thanks for letting us know!
Symantec ServiceDesk review by User in Individual & Family Services
User in Individual & Family Services
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"Protect and service"

What do you like best?

Balancing access and protection and user friendliness

What do you dislike?

Nothing to dislike on this application honestly

What business problems are you solving with the product? What benefits have you realized?

Protecting my hardware and system

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