Synthesio
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Synthesio

21
4.6 out of 5 stars
24 9.1 / 10
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Synthesio helps brands and agencies listen to, understand and engage with consumers.
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Synthesio Reviews (24)

  • The ability to get daily reports sent to my email is a life-saver, as it helps me to keep track of what's going on without having to log on. Synthesio is not a... Read More
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    Bernardo D.
    Industry Analyst / Tech Writer in Telecommunications
  • The tool brings in data that is relevant to your search and it can categorised effectively so that you can compare different parts of your business and/or competitors... Read More
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    Oliver O.
    User in Marketing and Advertising
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Great tool and great support

What do you like best?

The tool brings in data that is relevant to your search and it can categorised effectively so that you can compare different parts of your business and/or competitors in the market. The sentiment seems to be accurate when done automatically, but can also be done manually in controlled population samples, which gives a reassuring level of accuracy when looking at the data. The information is displayed very well and can be downloaded as an image or to excel to include in presentations etc. Automated reports using an established template are another bonus that we will be looking into using in the future.

All rounded off by a very helpful and informed support team who do more than just troubleshoot.

Very pleased with the tool so far.

What do you dislike?

So far, there is not much to complain about or be concerned about either. And with the tool being a dynamic, evolving one, it should continue to improve on an already excellent platform.

I would only say that a way of saving search terms for future use would be handy, but there are ways around this and potential for that to be included in an upcoming software release

Recommendations to others considering the product

I would happily recommend it as a product and for the service included

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Great data quality and flexibility - this is how social listening should be.

What do you like best?

The ability to get daily reports sent to my email is a life-saver, as it helps me to keep track of what's going on without having to log on.

Synthesio is not a stagnant tool but it constantly evolves - in the right direction. Whether it's refinements or new features being added to the platform, with Synthesio you can be confident that you have a up-to-date tool for your every needs.

What do you dislike?

Nothing so far - I'm satisfied with the tool as it is, as well as with the readily available support I get.

Recommendations to others considering the product

Synthesio is much more than setting up social listening dashboards, and much more than a tool that collects mentions for brands, topics or keywords. It's an excellent tool that works as a starting point to identifying areas of improvements, positive and negative mentions, as well as 'obscure mentions' that you wouldn't normally be aware of, and, of course, 'hot topics' to make sure you're on top of things. You do not require advanced knowledge of Boolean language to use this tool - Synthesio does a great job at training clients in how to use the tool to its fullest potential so you won't feel lost.

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Synthesio - Listen to Social Conversations Beyond Borders

What do you like best?

The companies that wants to get the most value out of social media monitoring, it is essential that the tool they use is intuitive and easy to use. Sythesio's top strengths includes its impressive global coverage, listening in multiple languages and extremely conclusive reporting. Cross-platform data accessibility is perfect too.

What do you dislike?

Dislike? Nothing at all. Most tools around lacks customer support. But Synthesio's support team is always accessible. You shoot a tweet and there come the reply.

Recommendations to others considering the product

Highly Recommended, Its easy to use, reliable data, and fanatic support. What else you want.

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User in Marketing and Advertising - Synthesio Review Author
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Positive Sentiment for Synthesio

What do you like best?

You know you're in safe hands with the Synthesio team. Not only is the customer service and support spot on, but I also have received regular F2F time with them and really admire their can-do attitude.

What do you dislike?

Nothing springs to mind that I have not experienced with other social media analysis companies. The automated sentiment is a work in progress, but the functionality and smartness of the analysis tool is actually very advanced.

Recommendations to others considering the product

Easy to use, great insight, and it makes "big data" less daunting as you can so easily drill down to what you want.

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Administrator in Information Technology and Services - Synthesio Review Author
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Verified Current User

The tool that changed my work life

What do you like best?

I work in PR and need to identify top influencers on any topic my clients work in. This is what I like most in Synthesio. It helps me do a better job for my customers. Not mentionning the reporting & analytics features that are invaluable to know what's being said on the Web.

What do you dislike?

Dislike? Nothing!

Recommendations to others considering the product

Synthesio is a global tool that has all the functionalities you need. It's intuitive and the team is very helpful when you have questions.

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