First, most of the directories they submit you to are worthless. They don't submit you to any of the 4 major data platforms. They lied on the pitch that they have a list of hundreds of other directories that they monitor and track while you manually submit information. Thought this could be useful for businesses with a lower budget that can take some time here and there to manually build citations. After purchasing you see that this is not true and you have to purchase the listings. Would rather just use BrightLocal or WhiteSpark. Most of the stuff listed on those additional listing were useless directories anyways.
The biggest issue is their cancellation process. I was pitched that this was month to month and to cancel anytime. This is a lie. There is nowhere to cancel in the account. You have to send a request for it to be cancelled. I've seen this before so that alone is not too bad. I waited and got a response that they are not cancelling but want to talk to me about why I want to cancel. I HATE THIS TYPE OF BUSINESS PRACTICE. It is pathetic and desperate. I told them if they cancel I'll discuss but I want my account closed and confirmation my credit card will not be charged again. I got no response. I called in and the person I talked to said he was powerless to do anything. He told me this was the company policy for cancellations:
1.) You request the cancellation
2.) A person from the account team talks to you about why you want to cancel
3.) The person from the account team REQUESTS that the finance team no charge you anymore
I was pitched on a cancel anytime service. Its pathetic that they make me go through multiple steps to cancel and then essentially beg that their financial team doesn't charge. Will be telling everyone about this. DO NOT USE.
Also, marked yes as current user just because they still haven't cancelled my account.