SysAid

SysAid

(74)
4.0 out of 5 stars

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

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SysAid Features

Incident Management
Automate Ticket Routing

Routes tickets automatically to the appropriate user.

90%
(Based on 32 reviews)
Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

86%
(Based on 32 reviews)
Ticket Notifications

Notifies the IT team when a ticket needs action.

90%
(Based on 35 reviews)
Knowledge Base

Provides a forum for answers to common questions.

74%
(Based on 30 reviews)
Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

79%
(Based on 29 reviews)
Reporting
Dashboards

Displays important metrics relating to performance.

82%
(Based on 34 reviews)
Time Tracking

Tracks time worked on a ticket.

79%
(Based on 24 reviews)
Surveys

Provides surveys to measure employee satisfaction.

73%
(Based on 17 reviews)
Access & Usability
Mobile

Enables access to service desk features via mobile device.

63%
(Based on 19 reviews)
Self Service

Enables employees to view the status of their tickets.

84%
(Based on 28 reviews)
Active Directory

Provides a directory of all users within an organization.

80%
(Based on 33 reviews)
Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

73%
(Based on 13 reviews)