Tools to track and implement required IT changes in a system.
Tools to organize and manage all IT assets within an organization.
Reports & Analytics
A means to view and analyze a large amount of data in order to gain business insights.
(Based on 11 reviews)
Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 105 reviews)
Prioritizes tickets based on factors configured by the user.
(Based on 108 reviews)
Notifies the IT team when a ticket needs action.
(Based on 113 reviews)
Provides a forum for answers to common questions.
(Based on 100 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 92 reviews)
A place for users to submit tickets when they require IT help.
(Based on 12 reviews)
Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.
The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.
Displays important metrics relating to performance.
(Based on 109 reviews)
Tracks time worked on a ticket.
Provides surveys to measure employee satisfaction.
(Based on 66 reviews)
Enables access to service desk features via mobile device.
(Based on 69 reviews)
Enables employees to view the status of their tickets.
Provides a directory of all users within an organization.
(Based on 102 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 68 reviews)