Automate Ticket Routing
Routes tickets automatically to the appropriate user.
(Based on 93 reviews)
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
(Based on 100 reviews)
Provides a forum for answers to common questions.
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 82 reviews)
Displays important metrics relating to performance.
Tracks time worked on a ticket.
(Based on 80 reviews)
Provides surveys to measure employee satisfaction.
(Based on 55 reviews)
Enables access to service desk features via mobile device.
(Based on 60 reviews)
Enables employees to view the status of their tickets.
(Based on 84 reviews)
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 59 reviews)