Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
(Based on 33 reviews)
Provides a forum for answers to common questions.
(Based on 28 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 27 reviews)
Displays important metrics relating to performance.
(Based on 32 reviews)
Tracks time worked on a ticket.
(Based on 23 reviews)
Provides surveys to measure employee satisfaction.
(Based on 15 reviews)
Enables access to service desk features via mobile device.
(Based on 18 reviews)
Enables employees to view the status of their tickets.
(Based on 26 reviews)
Provides a directory of all users within an organization.
(Based on 31 reviews)
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 12 reviews)