SysAid

SysAid

4.3
(154)

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

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SysAid Features

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

93%
(Based on 93 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

88%
(Based on 95 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

91%
(Based on 100 reviews)

Knowledge Base

Provides a forum for answers to common questions.

83%
(Based on 90 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

84%
(Based on 82 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

83%
(Based on 95 reviews)

Time Tracking

Tracks time worked on a ticket.

80%
(Based on 80 reviews)

Surveys

Provides surveys to measure employee satisfaction.

77%
(Based on 55 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

75%
(Based on 60 reviews)

Self Service

Enables employees to view the status of their tickets.

87%
(Based on 84 reviews)

Active Directory

Provides a directory of all users within an organization.

88%
(Based on 90 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

84%
(Based on 59 reviews)
SysAid
4.3
(154)