Automate Ticket Routing
Routes tickets automatically to the appropriate user.
Prioritizes tickets based on factors configured by the user.
Notifies the IT team when a ticket needs action.
(Based on 42 reviews)
Provides a forum for answers to common questions.
(Based on 36 reviews)
Knowledge Base/Ticket Integration
Integrates knowledge base articles into a ticket.
(Based on 34 reviews)
Displays important metrics relating to performance.
(Based on 40 reviews)
Tracks time worked on a ticket.
(Based on 29 reviews)
Provides surveys to measure employee satisfaction.
(Based on 20 reviews)
Enables access to service desk features via mobile device.
(Based on 23 reviews)
Enables employees to view the status of their tickets.
(Based on 33 reviews)
Provides a directory of all users within an organization.
Enables access to service desk features through multiple channels such as email, phone, or the portal.
(Based on 17 reviews)