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SysAid

SysAid

4.3
(169 reviews)

SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

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SysAid Features

Administration

Change Management

Tools to track and implement required IT changes in a system.

90%
(Based on 6 reviews)

Asset Management

Tools to organize and manage all IT assets within an organization.

94%
(Based on 7 reviews)

Reports & Analytics

A means to view and analyze a large amount of data in order to gain business insights.

91%
(Based on 8 reviews)

Incident Management

Automate Ticket Routing

Routes tickets automatically to the appropriate user.

93%
(Based on 101 reviews)

Ticket Prioritization

Prioritizes tickets based on factors configured by the user.

88%
(Based on 105 reviews)

Ticket Notifications

Notifies the IT team when a ticket needs action.

90%
(Based on 109 reviews)

Knowledge Base

Provides a forum for answers to common questions.

82%
(Based on 98 reviews)

Knowledge Base/Ticket Integration

Integrates knowledge base articles into a ticket.

84%
(Based on 90 reviews)

Service Desk

Help Desk

A place for users to submit tickets when they require IT help.

98%
(Based on 9 reviews)

Incident Reports

Reports based on IT incidents so IT members can prioritize high risk issues and maintain a record of problems and how often they occur.

100%
(Based on 7 reviews)

Process Workflow

The ability to create flowcharts and other means to outline specific processes to ensure that all requirements are met.

96%
(Based on 7 reviews)

Reporting

Dashboards

Displays important metrics relating to performance.

82%
(Based on 106 reviews)

Time Tracking

Tracks time worked on a ticket.

80%
(Based on 90 reviews)

Surveys

Provides surveys to measure employee satisfaction.

78%
(Based on 62 reviews)

Access & Usability

Mobile

Enables access to service desk features via mobile device.

73%
(Based on 66 reviews)

Self Service

Enables employees to view the status of their tickets.

88%
(Based on 89 reviews)

Active Directory

Provides a directory of all users within an organization.

88%
(Based on 99 reviews)

Multi-Channel Access

Enables access to service desk features through multiple channels such as email, phone, or the portal.

85%
(Based on 66 reviews)
SysAid
4.3
(169 reviews)