Sysomos

(94)
3.6 out of 5 stars

Sysomos is a independent social intelligence company, working with more than 1,500 customers that include 80 percent of the most valuable global brands.

Work for Sysomos?

Learning about Sysomos?

We can help you find the solution that fits you best.

Sysomos Reviews

Ask Sysomos a Question
Write a Review
Filter Reviews
Filter Reviews
  • Ratings
  • Company Size
  • User Role
  • For Category
  • Industry
Ratings
Company Size
User Role
For Category
Industry
Showing 97 Sysomos reviews
LinkedIn Connections
Sysomos review by Mark W.
Mark W.
Validated Reviewer
Verified Current User
Review Source

"Sysomos is an adequate tool but is visually clunky."

What do you like best?

The sheer size of the data that we have access to through Sysomos. It's social media analysis (specifically Twitter) is its strongest feature.

What do you dislike?

Traditional media data is unreliable and littered with spam and un-useful data sets like press releases. As a coverage tracking tool it is largely useless for this reason and turns me to use TrendKite instead. Visually, Sysomos is way behind its competitors - it hasn't been updated in years and it shows. I would never show clients the graph screen shots or exports. We have design create new visuals because the tool looks so dated and ugly.

Recommendations to others considering the product

Trial the product before committing to it. It has access to large quantities of data across platforms but as a tool it is clunky, UX is average at best and the visual outputs are poor.

What business problems are you solving with the product? What benefits have you realized?

Conversation analysis to understand and outline what consumers are saying about a particular topic or brand. Also the identification of key influencers discussing a topic or brand.

Sign in to G2 Crowd to see what your connections have to say about Sysomos
Sysomos review by Melissa D.
Melissa D.
Validated Reviewer
Verified Current User
Review Source

"Sysomos"

What do you like best?

We've been using Sysomos for not quite a year now, and it has been an improvement for us over some of the other tools we've tried in the past. The range of data that it provide has been invaluable for us in evaluating campaign and strategy effectiveness in social. Our clients love how granular we can get with the data, and appreciate being able to perform Share of Voice and other competitive comparisons.

What do you dislike?

The system can sometimes be a bit less than intuitive, and frequently seems to take a long time to process data and spit out results. We've also run into a few funky graphic issues when exporting reports to PDFs, but it's not clear whether the problem is with Sysomos or the fact that we're on OSX.

Also, one of the features I loved the most - the built-in screenshot tool - seems to be no longer supported for the Firefox browser. It was very handy when pulling screenshots. I miss it and hope that the extension gets fixed soon.

Recommendations to others considering the product

Make sure you spend time really learning the system, and figuring out how to use some of the more advanced features.

What business problems are you solving with the product? What benefits have you realized?

Sysomos has really brought a new level of robustness to our measurement and metrics capabilities. It's helping us refine our social strategies and tactics, as well as enabling better reporting to clients.

What Social Media Monitoring solution do you use?

Thanks for letting us know!
Sysomos review by Consultant in Information Technology and Services
Consultant in Information Technology and Services
Validated Reviewer
Verified Current User
Review Source

"Good product for social listening"

What do you like best?

1. I have been using this product for close to 3 years and I find that the data quality and volume are good

2. Text analytics are okay

3. Customer service is prompt

What do you dislike?

1. Off late it is slow and takes time to load

2. The new UI is not great and I feel the old UI was far better

3. Resolution of complaint takes more time

Recommendations to others considering the product

Good tool for social listening and monitoring. off late we are getting more issues. Customer service is fine. If the issue is related to query setting or downloading, service is normally fast, else it normally takes more time to resolve. Overall the tool is good for social listening and the availability of historical data is a good feature.

What business problems are you solving with the product? What benefits have you realized?

for solving business problem related to social media.

Sysomos review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Does the job"

What do you like best?

I like the visual data that is aggregated (i.e. word cloud, buzz graph, geography, etc). I like the "listen" function as I can mentions, top influencers, total mentions, share of voice, and can filter out my search results by various different filters. Sometimes we want to just look at what stakeholders in the US are saying or just see conversations happening on one platform.

What do you dislike?

I believe the general "search" function can be enhanced. In my opinion, it's not as robust as the listening functon, which I'm sure is done purposefully. I also wish there was a way to cut out some of the "noise" in the search results as the queries don't always sift things out as much as we would like.

What business problems are you solving with the product? What benefits have you realized?

We have been able to track and analyze what our client's stakeholders are most interested in and what topics they are vocal about the most. It also helps to show which stakeholders are the most influential. We use this content to help with a monthly newsletter which has received rave reviews from our client's colleagues and other higher ups. It has also helped us to see that although there are stories in the media that may be important to the industry, these are not always conversation drivers for our client's stakeholders on social media.

Sysomos review by Administrator in Insurance
Administrator in Insurance
Validated Reviewer
Verified Current User
Review Source

"Limited social listening data"

What do you like best?

It's highly customizable. You can do a boolean search for nearly any combination of things, which makes your search endlessly customizable. It's possible to find exactly what you're looking for.

What do you dislike?

There's a very limited data set. Search only pulls data from the last 13 months - basically just Twitter and a few public Facebook and Instagram stragglers. Searches that you've set up as "listen" presets collect data and add to a historical database. But the drawback here is that if you add a new partner or spokesperson, there's no way to go back and retroactively add that data.

Dashboards are hard to set up and aren't easy to change. Plus there are no real options to stylize or consolidate widgets into more digestible formats.

What business problems are you solving with the product? What benefits have you realized?

Social listening is an important piece of our business, especially in tracking competitors. But seeing that Facebook is still the largest player in the social space, looking at Sysomos data is really only giving you a small piece of the overall picture.

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"using sysomos"

What do you like best?

i like that you can see overall user sentiment around a certain topic. we use it for brand launches, product recalls and it helps us to be able to tell the client what people are saying about their product or service.

What do you dislike?

i dislike that the facebook sentiment can sometimes be inaccurate due to private pages. i also don't like how sometimes when you add key words it's a little hard to track what users are saying about certain things because you have to get the right combination of words that match your topic.

Recommendations to others considering the product

make sure that you take tutorials with your point of contact to be able to use all features.

What business problems are you solving with the product? What benefits have you realized?

user sentiment and monitoring. if a client asks us what people are saying about their brand or service we're easily able to pull screenshots from twitter of what real people have tweeted.

Sysomos review by Savannah J.
Savannah J.
Validated Reviewer
Verified Current User
Review Source

"Sysomos is great for social analytics"

What do you like best?

I love the ability to search multiple handles and retrieve custom content. The ability to customize exactly what insights you're looking for is key (date range, social information, etc.). I like the ability to see reach, impressions, follower stats, influence, etc.

What do you dislike?

I actually find Sysomos more confusing and more difficult to use following the recent update to the software. I think training could be better implemented for UX and ease of use when updates are issued

Recommendations to others considering the product

Explore all of the different measurement and analytics functions

What business problems are you solving with the product? What benefits have you realized?

It's great for social media analytics and measuring the impact of a social media campaign with reach, impressions, metrics and more.

Sysomos review by Ben G.
Ben G.
Validated Reviewer
Verified Current User
Review Source

"Very useful but a bit slow and clunky "

What do you like best?

I'm a fan of the platform's capabilities. There are some awesome functions on the platform. I use it all the time for social listening. I love the popularity platform to determine when social spikes occur and the social functions for TWITTER are super built out. The ones I use most under the Twitter social tab are most retweeted and hashtag use.

What do you dislike?

It's not SUPER intuitive. I think there's a lot it could do to be better. For example, on the overall popularity section, why cant I click a date to take my to that date to find a social spike rather than having to go reset my search parameters? Aside from that, it's fairly slow sometimes and is really only useful as a Twitter analytics tool. The traditional media, blogs, forums and other social platform functions aren't really very robust at all and could be improved.

Recommendations to others considering the product

Know what you need before purchasing. It's a very specific tool - Twitter-only. So keep that in mind.

What business problems are you solving with the product? What benefits have you realized?

Knowing what drives conversation around a brand is extremely valuable for what I do. In my industry, it's extremely important to understand how and why people talk about a certain subject and Sysomos is a fantastic tool for providing that pulse on conversation.

Sysomos review by Alison S.
Alison S.
Validated Reviewer
Verified Current User
Review Source

"Sysomos for the Win"

What do you like best?

Sysomos is great for diving deeper into followers and those that may have a connection to your cause or business. It's basically a better form of stalking.

What do you dislike?

Some of the "listening" tools are not as user friendly as one would hope. It took a lot of back and forth with our consultant to understand everything we are able to do.

What business problems are you solving with the product? What benefits have you realized?

We're using Sysomos to better understand what our audience wants and how we can edit our content strategy to bring in new audiences based on their likes.

Sysomos review by Jonathan L.
Jonathan L.
Validated Reviewer
Review Source

"Quick and Deep"

What do you like best?

It's one of the faster solutions on the market - letting you run complex queries without a whole lot of chug time. The data exports can take a bit longer, but provide much richer data than the dashboard.

What do you dislike?

Inconsistent customer service - it wasn't always easy to get a hold of our rep or get a sense of what features were becoming available in the future.

Recommendations to others considering the product

The interface of the product is OK. If you want to go deep on their data - be prepared to deal with their data exports vs. their dashboard.

What business problems are you solving with the product? What benefits have you realized?

Rich data into conversation history, key participants, tone, topics and audience share (through their data exports)

Sysomos review by User in Computer Software
User in Computer Software
Validated Reviewer
Review Source

"Sysomos SMM application"

What do you like best?

The best feature with Sysomos was that you could search historically on their platform. So if you missed something or wanted to look at a piece of social history you could. If you were switching from one company to another you wouldn't have to worry about loosing access to valuable information that you had collected.

What do you dislike?

Sysomos had so many features in their publishing tool that it takes a beginner many months before they were up and running smoothly. You want someone who is highly skilled using the product. Also, You can't schedule a post to Instagram you have to physically do it.---Instagram issue rather than Sysomos

Recommendations to others considering the product

Listen to what Sysomos has to offer and bring your use cases to them. Generally speaking most of the people we talked to understood our client's use case. I would likely utilize Sysomos again if a a client were looking for social media monitoring suite of offerings.

What business problems are you solving with the product? What benefits have you realized?

Listening to predict outcomes of things, from elections, to award shows to sports games. Recommend Sysomos for any of these features.

Sysomos review by Alicia B.
Alicia B.
Validated Reviewer
Verified Current User
Review Source

"Powerful monitoring tool with integrated engagement functions"

What do you like best?

Sysomos Heartbeat allows us to drill into the mentions that matter most to our department, in an organized and strategic way. It also serves up a workflow system that is invaluable to our work, given the volume of mentions (2,000-8,000) we process each week. Having a tool which collects (and can export) relevant data within a framework we can define and control has been invaluable. We have been able to make more data-driven business decisions since migrating to the tool a few years ago.

What do you dislike?

Sometimes features available through native access (desktop/mobile Facebook app, etc) are not available in Heartbeat itself. For instance, tagging a user or another Facebook page in posts and replies is not available in Heartbeat. Twitter polls are also not available through Heartbeat, etc.

Also, keyword scans for Instagram, Facebook and YouTube are much more limited to simple terms in comparison to Twitter and other sources.

Recommendations to others considering the product

This is an ideal tool (good price point, etc) if you're looking for something to handle monitoring, engagement and light reporting (in that order). You can customize the setup to work for you, whereas other tools are not as flexible.

What business problems are you solving with the product? What benefits have you realized?

Beyond the day-to-day monitoring and engagement, we've been able to listen for longer-range patterns and trends. We've been able to organize data and maintain our baseline standards of customer service, while concurrently dealing with adhoc crises and issues as they arise. Prior to Heartbeat, in a crisis, there was no way to organize low and high priority mentions, which led to resource drain and missed responses.

Sysomos review by Kevin H.
Kevin H.
Validated Reviewer
Review Source

"Sysomos is OK"

What do you like best?

It worked very well for pushing out content to social networks on a large scale. It could work well for an agency model managing multiple account. The reporting was satisfactory as well.

What do you dislike?

It was very difficult to customize store information on a large scale. Also, I think the in-platform customer engagement tools need some updating.

Recommendations to others considering the product

Just make sure they have everything you need. It's a good product, but not a good fit for everyone. My company grew out of the software and needed a more advanced platform.

What business problems are you solving with the product? What benefits have you realized?

Being a larger company with over 100 stores, we were able to mange social pages through a single hub, provide analytics, and get real-time updates. This helped us realize the direction we wanted in which we needed to move.

Sysomos review by Administrator
Administrator
Validated Reviewer
Review Source

"User friendly tool that can give you lots of insight"

What do you like best?

Once you have run a query, the analytics are created for you, of which you can then simply add widgets to create your own custom dashboard.

What do you dislike?

There is room for improvement on the UX. Should look to provide more analytics and redesign so that users can have more options to customise. I also think the help section should be more prominent so that users can easily learn more as they use the tool.

Recommendations to others considering the product

Make sure your query string is well defined as the system will pick up everything that is public, including those mentions that are not relevant to you.

What business problems are you solving with the product? What benefits have you realized?

Being able to measure online activity, especially in social media. Seeing what people are saying and the volume of mentions gives us a good understanding of our brand and topics that matter to us.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Custom Dashboards and Competitor Analysis Make for Great Reporting Tool "

What do you like best?

Sysomos must be one of the most comprehensive reporting tools I've come across in the industry. Specific features, whether searching by geographical area, specific timing of a campaign, etc. is easy to adjust and very effective. Being able to customize date ranges and specific search features to individual categories rather than having to apply to the whole dashboard is fantastic, especially when working on a massive report covering different areas. The platform is easy enough to navigate and exporting charts and such is done quickly and looks professional, perfect for pulling and inserting directly into a presentation if analysis is needed.

What do you dislike?

The ability to find influencers based on reach is nice, but I think it can use some work. Any search I've conducted yielded little results and I had better luck doing a manual Google search in this regard.

Recommendations to others considering the product

A great tool for social analysis, particularly for large companies with multiple offices and different focus areas. Recommended, particularly for global companies that need one solid analysis tool.

What business problems are you solving with the product? What benefits have you realized?

I use Sysomos to bridge the gap between social and media analysis at a PR agency that covers both. In an industry where we are constantly being asked for both results and for projections, being able to pull reports from campaigns from years ago to days ago is definitely a must-have.

Sysomos review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Easy to Use Tool for Quick Insights"

What do you like best?

SImple interface and excellent customer support. The Sysomos team is always available to answer my questions when something isn't working or I'm not understanding how to use the tool correctly.

What do you dislike?

The system has been down or unable to pull queries a few times which is unfortunate. Of course, this tends to be right when I need to use it!

Recommendations to others considering the product

Great product for quick insights and similar to others in the market. Sentiment scoring and influencer identification is particularly useful. Product reliability could use some help.

What business problems are you solving with the product? What benefits have you realized?

Quick mining of insights for new business, new clients, etc. I work in advertising and it helps us get to a brief quickly and can be used to back up our hypothesis. Just a great way to get a pulse on the consumer.

Sysomos review by Ilissa W.
Ilissa W.
Validated Reviewer
Verified Current User
Review Source

"Excellent resource for quick, live social listening insights"

What do you like best?

Sysomos allows me to pull social insights and user verbatims from Twitter as well as other social channels and sort by authority score, shareability and influencer communities.

What do you dislike?

Outside of Twitter, the ability to pull deep insights from Instagram and Facebook is more difficult and offers less information.

Recommendations to others considering the product

Sysomos is a powerhouse listening tool for Twitter insights but you may want to look elsewhere for other social platform research.

What business problems are you solving with the product? What benefits have you realized?

Social listening, community management, influencer evaluation and identification.

Sysomos review by Administrator in Publishing
Administrator in Publishing
Validated Reviewer
Review Source

"Great for Short Term Marketing Goals- Not a Long Term Solution"

What do you like best?

What I really love about this tool is the Dashboard settings you can create for certain filters. From there you can grab demographics, word clouds, visual activity trend charts, mentions, and influencers, etc. I use these items when creating monthly reports. Also, I like how you can see the dates of when conversations spiked. Super helpful when digging into see what consumers are saying about your brand.

What do you dislike?

The filters were NEVER accurate. We continued to work with our Account Reps to get rid of some invaluable noise, but we could never quite get rid of it completely. Also, the new look is hard to follow. I preferred the old software look.

Recommendations to others considering the product

Use only if you want to solve short-term marketing goals. It is not a long-term marketing solution.

What business problems are you solving with the product? What benefits have you realized?

Social media listening and web listening. Helped with SEO and also our content strategy.

Sysomos review by User in Hospital & Health Care
User in Hospital & Health Care
Validated Reviewer
Verified Current User
Review Source

"Social Media Manager multiple account"

What do you like best?

The flexibility for twitter of being able to see streams for 10-15 institutional handles at the same time curated to personal needs (for example, only mentions and retweets) is extremely useful for staying on top of social engagement.

What do you dislike?

I wish that it was easier to find tweets by third party handles that mention my organization without specifically tagging our handle.

Recommendations to others considering the product

Highly useful to monitor the streams of multiple channels and institutional accounts.

What business problems are you solving with the product? What benefits have you realized?

We have dramatically improved our ability to monitor comments to multiple handles that receive a high volume of engagement. We are also able to schedule social media content to go out in advance which makes weekend scheduling easier.

Sysomos review by Deanna F.
Deanna F.
Validated Reviewer
Verified Current User
Review Source

"Live Sysomos"

What do you like best?

We use Sysomos to complete social listening projects on behalf of our clients. This tool provides in-depth insights that are hard to find anywhere else.

What do you dislike?

Sysomos is a more expensive tool when compared to our other expenses

What business problems are you solving with the product? What benefits have you realized?

Monitoring brand sentiment and conversation volume

Sysomos review by Rosie D.
Rosie D.
Validated Reviewer
Verified Current User
Review Source

"Ever expanding tool for all your social listening needs!"

What do you like best?

I use Sysomos on a daily basis for both quick queries, and longer analysis. Sysomos is a great way of customising your search terms via boolean queries, and is accurate in returning results across Twitter, blogs, forums and news articles. Its features which allow you to track popularity over time, compare share of voice, and generate quick conversation snapshots in the form of wordclouds are ideal for a variety of reporting purposes.

The recent addition of Twitter communities also allows you to find out what followers of a particular account are also interested in, perfect for social media strategies and content development.

Customer service is also A*!

What do you dislike?

I mainly use this tool for Twitter, blogs, forums and news articles, as the tools provided for Facebook, Instagram etc. are not as comprehensive as other social analytics platforms on the market.

The sentiment analysis tool is sometimes misleading, in cases of sarcasm or slang words, so be wary of highly positive or highly negative results!

Influencer rankings are very subjective, and the differences between top voices, influencers etc. are sometimes misleading as they're based on different formulas (which are undisclosed).

Twitter data only goes back 1 year, so its hard to decipher trends over longer periods of time.

Recommendations to others considering the product

The ability to personalise and store custom dashboards would allow the data to be more dynamic, as well as simplify the dashboard in order to see what you exactly need. This would streamline the UX and help cut out all the noise.

What business problems are you solving with the product? What benefits have you realized?

Sysomos provides a seemingly endless source of data to solve our reporting needs, in a timely and efficient manner. This has benefited the breadth of our reporting formats.

Sysomos review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Accurate Social Tracker"

What do you like best?

Sysomos search has ensured I never let my clients down as it is thorough in including every single social mention. It ensures our reports are accurate and delivered to clients in a timely manner, including all relevant information.

What do you dislike?

Honestly, there is nothing I dislike. Sysomos has been an effective tool every time.

What business problems are you solving with the product? What benefits have you realized?

I work in PR and we monitor crises and issues for our clients. This ensures we captures all discussions about the topics via social for our reports.

Sysomos review by Meredith C.
Meredith C.
Validated Reviewer
Verified Current User
Review Source

"My go-to media intelligence solution"

What do you like best?

It handles Arabic well, it's easy to use, fast to implement and is reasonably priced

What do you dislike?

The API/walled garden issues others also face

What business problems are you solving with the product? What benefits have you realized?

Deliver actionable insights for audience-centric marcomms strategies

Sysomos review by Aurelio K.
Aurelio K.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, great layout, great client support."

What do you like best?

- Nice layout, the dashboard is simple, clean and not too cluttered

- The navigation tabs are clearly laid out

- Email and phone support that is provided by the Sysomos rep is excellent, followup and training is great.

- Depending on the boolean search string, the data coming back is fairly clean and what we would be looking for

What do you dislike?

- Somewhat limited in the charting and visuals, some options of additional or different visuals would be nice.

- Integration of other social channels would be a great added value (i.e. LinkedIn, Vine, Instagram)

Recommendations to others considering the product

I would recommend Sysomos for it's ease of use, after you get the hang of building boolean search strings, the data output will be of fairly good quality with minimal data cleaning required.

What business problems are you solving with the product? What benefits have you realized?

- Finding what social influencers are out there by topic on the social platforms.

- Helping discover our clients SOV (Share of Voice) and SOC (Share of Conversation) on Twitter & Facebook.

Sysomos review by Sara R.
Sara R.
Validated Reviewer
Verified Current User
Review Source

"Sysomos is a useful tool for basic social listening needs. "

What do you like best?

The twitter analysis is great. If you are good at building Boolean searches, you can get some great results very quickly. It's great for finding trending topics and hashtags and understanding the most viral conversations.

What do you dislike?

The Twitter data only goes back one year, which is a huge pain point when you try to compare any events/data year over year. Their influencer scale is very limited, based on a 1-10 rating, once you reach a 10 you could be Justin Bieber or some random journalist, so it's not particularly helpful in granular identification of different levels of influence. I use it for a B2B firm, so brand mentions aren't at a level where a product like this will really blow your mind.

Recommendations to others considering the product

Be sure to keep in mind the limitations of the product before going in. It doesn't work all that well with blogs, traditional media and social networks that are typically protected. You will need to supplement likely with other tools especially for media monitoring. If you are keen on Twitter, it's a useful tool, but keep in mind the tool only goes back one year. You also have to be good at Boolean search strings to make this tool effective.

What business problems are you solving with the product? What benefits have you realized?

We are finding a lot of success reporting on how our share of voice is alongside our competitors. We use the comparison option most frequently when running analysis. We have also found some success doing SOV comparisons for clients in specific industries.

Sysomos review by Alex C.
Alex C.
Validated Reviewer
Verified Current User
Review Source

"Great tool for digital conversation analysis, waiting for more content-focused features"

What do you like best?

The fact that Sysomos MAP does not have a maximum number of search results or queries is huge. It means our planning and analytics teams can search any topic or brand within the past year and review as much data as they want. No other service really gives this function at such a great monthly value (~$1,800-$2,500 monthly depending on the number of seats).

This allows them to utilize complex boolean queries in addition to analytics tools included in the platform like specific user details, hashtag analysis and excel data exporting - all to uncover current user conversations and actions on Twitter. This results in strong strategy POV's, as well as the ability to jump on and provide ad-hoc analyses on pretty much anything.

For PR firms, the analysis of blogs, online news and forums add another layer of functionality when analyzing the current digital sentiment and topic around a certain brand, event or any keywords. I know a lot of agencies use the tool for consumer insights, and I think in some cases it is appropriate to use it for projecting those across Twitter, blogs, online news and forums.

Lastly, the tool is incredibly easy to use but has extreme depth with experienced users. Of all the tools I've ever used, this is easily the best one when it comes to on-boarding and training. However experienced users can really make this puppy sing.

What do you dislike?

I dislike how it only focuses on Twitter conversation in terms of social media. The Facebook, Instagram, Google+ and YouTube functionalities are all very limited. This really limits your consumer insights to Twitter if you're using it for that, which depending on your target audience, becomes a sample of a sample.

Additionally, the export function is currently limited to 5,000, which makes big data analyses difficult.

Lastly, it doesn't track any social media actions when you're searching conversations on Twitter (or any other channel). You can't see how many replies or retweets a specific tweet received directly without going to the actual URL. From a content analysis standpoint, users are better off using native analytics on Facebook and Twitter and manually pulling figures from other platforms like Instagram, Vine and Tumblr (unless you want to pay for another tool specific to those, which exist and do provide some added analysis).

That said, they have a complete UI overhaul coming soon, so I'm hoping that this will address some issues (but we'll see).

Recommendations to others considering the product

FOR THE RECORD: I've been using Sysomos from its beginning and have relationships with several employees there who I call friends. That said, I've tried to be unbiased as possible in this recommendation. Also, this is all about Sysomos MAP - their other product Heartbeat, I've decided to keep out as MAP is their true differentiator.

DASHBOARDS

Think about what you need to use the tool for, and prepare to have an analyst or planner use it. Sysomos MAP doesn't currently push out dashboards, but it may in the future *wink* *wink*

NON-TWITTER CHANNELS

If you're focused on strictly visual channels like Instagram and Pinterest, I would consider a visual analytics tool like Curalate.

PLANNERS/AGENCIES

Sysomos is a great conversation discovery workhorse for a great value for planning teams across agencies - but is absolutely vital to PR agencies. I highly recommend it for this.

COMMUNITY MANAGEMENT

From a community management standpoint, Sysomos MAP doesn't fit needs. You can't respond and can really only analyze Twitter convo in a beneficial way.

CONTENT PERFORMANCE

Not great for this since it doesn't track non-conversational metrics (favorites, etc..).

MEASUREMENT

Completely depends on what you're measuring - if you are looking to measure digital conversations, look nowhere else. If you are measuring impressions, look to your native sources of analytics as those always have the most accurate figures.

Bottom line is if you are doing a lot of ad-hoc searches across digital data, this tool is the best value - other tools will employ costs per mentions

What business problems are you solving with the product? What benefits have you realized?

Oh wow, I've personally used Sysomos to help structure digital communications across several Fortune 500 clients by analyzing the frequency and tone of topics discussed across channels, and discerning the best way for each brand to talk on the channel.

From a measurement standpoint, used Sysomos to create advanced boolean searches to uncover and track the frequency of conversations around product use, awareness and consideration that was tied back to online campaigns being launched. In one instance, the shift in conversation we saw over the year around very specific communications goals was matched by the client's internal measurement team to an increase in sales with a key demographic. So from that standpoint, it was very cool.

Lastly, it's also great for looking up conversations around annual events the year prior - seeing what took off and didn't, I've provided a lot of insight into what real-time strategies work around events that impact attendees and non-attendees.

Sysomos review by Brett M.
Brett M.
Validated Reviewer
Verified Current User
Review Source

"Easy to use, always innovating"

What do you like best?

I have been using this tool for close to 4 years now and I have never had a complaint about the breadth of data you are exposed to. Unlike Radian6 or other social listening tools I can easily find everything I am looking for from sentiment and demographics to reach and tweet performance historically, not just the last thirty days. They are constantly innovating and evolving and I have always found my reps to be helpful and very responsive. For the price? You should have hired them already.

What do you dislike?

It can difficult to filter regional specific data but I don't think that is a fault of the tool.

Recommendations to others considering the product

I urge you to consider all of your options but if you are looking for a thorough tool that provides baseline detail while still providing opportunities to bring value to the client you should definitely consider Sysomos.

What business problems are you solving with the product? What benefits have you realized?

Typically I am searching conversations about the brand or campaign while measuring sentiment, reach and identifying potential crisis or opportunities to capitalize on.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Sysomos"

What do you like best?

We use Sysomos to help us track specific social sactivations and campaigns. I like how easy it is to search for terms and break down where the mentions are on specific platforms I really like the tweet cloud feature. The are really fun to create and show to clients.

What do you dislike?

The exported reports are very ugly, and have way too much information that is often irrelevant to us and our reporting needs. It often takes a lot of time to go back into the reports and put it together in such a way that we can easily read the information.

What business problems are you solving with the product? What benefits have you realized?

We are solvin the problem of social monitoring and making it easier for us to report things to our clients,

Sysomos review by Leah S.
Leah S.
Validated Reviewer
Review Source

"Sysomos - MAP & Heartbeat Review"

What do you like best?

-MAP is great for unlimited ad hoc searches. It is very easy to set up a quick search or query to get a feel on how many mentions are happening on social media around a certain topic.

-The tagging rules are included at no cost!

-Customer support is A++++++

-Does have access to the FULL witter firehose

-Their reps will set EVERYTHING up for you for FREE if you need.

-Many languages are supported.

-They are FAST at implementing feature requests. Suggestions go straight to their CTO every Friday.

What do you dislike?

-Heartbeat is very clunky. The dashboard is not dynamic, the page must be refreshed manually for updates to be seen. Also, the engagement environment is not ideal. The routing, workflow and engagement functions are cumbersome and not intuitive.

-No mobile app

-poor search results for google+, youtube and really anything other than Twitter, Facebook, blogs, news

-Like it's competitors, sentiment analysis is not accurate. It can be overridden, but that is cumbersome and time consuming.

Recommendations to others considering the product

Definitely check out the demo and see if it fits your use case. I know many businesses and agencies that have had success with it and prefer it over Radian6.

What business problems are you solving with the product? What benefits have you realized?

Very easy to do an ad hoc search to measure social chatter around a topic that arises.

Sysomos review by Ari B.
Ari B.
Validated Reviewer
Review Source

"Great platform for what you need, not the easiest"

What do you like best?

The information Sysomos provides is excellent, from conversation volume to influential personas, to social listening, it's all there and extremely reliable.

What do you dislike?

It's far from the easiest software to understand and navigate. Though they have made updates to their UX, it still needs some love.

What business problems are you solving with the product? What benefits have you realized?

Social listening

Sysomos review by Agency in Market Research
Agency in Market Research
Validated Reviewer
Verified Current User
Review Source

"Great tool for high-level buzz analysis"

What do you like best?

Great for when you have a clear question. Sysomos can help you pinpoint specific conversations people have about your brand, competitors, or any sort of general topic really. The Boolean logic for keywords is really helpful, and I love the user-friendliness of filtering by country, language, and demographics.

The most helpful features are the word clouds, general charts showing number of mentions, and getting to look through specific verbatim from forums, Twitter, blogs, news, etc.

What do you dislike?

There are some features I try to avoid -- specifically user sentiment, which gives you a percentage of how many conversations are positive, negative, and neutral. I don't trust this algorithm's analysis at all!

Recommendations to others considering the product

Make sure to have a clear question in mind. Use the buzzgraph, word cloud, social media dashboards. Get to know Boolean logic if you're not already familiar.

What business problems are you solving with the product? What benefits have you realized?

Some of my client's questions include "Why did brand awareness spike this month?" "Did people notice this PR stunt?" "Are people talking about the new commercial?" The more specific the question, the better the results. For example, one of my clients had a lawsuit covered in the news over the span of a few months. We could see spikes in news and blogs mentions over time and trend it with the brand's awareness and touchpoint levels.

Sysomos review by Nick P.
Nick P.
Validated Reviewer
Review Source

"The Virtue of Sysomos MAP is Its Flexibility and Versatility"

What do you like best?

Sysomos Map provides quality demographic and geographic data. It's easy to alter boolean queries and the tool is quite versatile. Sometimes, conversation numbers do not match those returned by other tools. The bottom line is the the product allows us to show that we are targeting the correct audience.

The tool provides quality information on dempgraphics. Additionally, the main virtue of Sysomos MAP is the tool's versatility in testing Boolean search queries.

What do you dislike?

The tool is quite simple. Though Sysomos MAP is expanding it's services in accordance to a partnership with Twitter, and have included new services and metrics regarding Tweet Life and influencer virality. All in all, the tool remains simple, at at times, volume numbers do not accurately match that of other social listening tools.

If your team analyzes raw data, you'll find it slightly difficult to piece together large data sets using Sysomos MAP. As it currently stands, a user can only export up to 5,000 mentions at a time, which can be cumbersome if you deal with volume of conversation in the 100k range.

What business problems are you solving with the product? What benefits have you realized?

The tool helps to provide fast metrics to cover the basics of online conversation analysis. In addition, Sysomos MAP helps when a task requires flexibility in search query development and for one-off audits or research requests.

The realized benefits have come from the ability to pull post-level engagement metrics simply by inserting the Facebook URL of a brand page. The tool as a whole has become very useful in competitor analysis.

Sysomos review by Sarah O.
Sarah O.
Validated Reviewer
Review Source

"Useful Tool for Social Listening"

What do you like best?

I have logged countless hours working within Sysomos. My agency used it for topical research and social listening for pre-campaign strategy planning as well as mention research for reporting on results. It's a great tool for learning about audience segmentation, key sources or influencers speaking about brands or products, and volumes of those conversations. It was a crucial tool in the reporting phases of our campaigns, allowing us to track volumes of mentions across channels at different time intervals. We could directly link marketing efforts to time frames of increased mentions, helping us prove value.

What do you dislike?

I wish Sysomos had more thorough pulls for YouTube videos and Facebook posts, but there are other tools that assist with those channels.

What business problems are you solving with the product? What benefits have you realized?

When researching, we are searching for answers about what clients say about a particular topic, to help us build out an audience profile. We're able to read their pain points and opinions towards the issues, and understand how to best market products or services to speak to those. It's been essential in helping us provide hard data to inform our marketing decisions.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Great product to know what is said about your business online."

What do you like best?

The service provided by the Sysomos team is great to add media sorces in order to track what is relevent to your business - influencer campaigns, for example. Easy to use publishing tool for Twitter. Powerful tool to know at a glance what is going on with your business and your competitors.

What do you dislike?

Lack of features for Instagram and Facebook. Some news stories that show up in a Google search sometimes don't show up in Sysomos results while searching for the same keywords.

What business problems are you solving with the product? What benefits have you realized?

It helps me in providing business intelligence to executives in my company.

Sysomos review by Dennis J.
Dennis J.
Validated Reviewer
Review Source

"Sysomos as a Real-Time Social Search Engine"

What do you like best?

The greatest asset was its search functionality that helped us use their large data set for research purposes and monitoring against brand mentions.

What do you dislike?

I do think the user experience could be improved vastly. The tool shows its age in this respect. They've recently added Instagram support, but looks like some other tools have a little more advanced integration.

Recommendations to others considering the product

Would definitely decide what you want to use the service for. I recommend Map over Heartbeat. It is more powerful and provides more flexibility in querying their dataset for true insights vs. monitoring a stream of responses.

What business problems are you solving with the product? What benefits have you realized?

Used Sysomos for research opportunities, leveraging the easy-to-use search functionality to rapidly build queries against their data set. It was much quicker to use that some alternatives in the market place that are listening for queries and presenting them as a stream vs. using the system as a search engine.

Sysomos review by Agency
Agency
Validated Reviewer
Review Source

"Sysomos is good but not great"

What do you like best?

It was easy to create a search and apply filters. It also helped us to find influencers and conversations coming from specific people (on Twitter) very easily. Our account manager was very helpful and knowledgable.

What do you dislike?

The amount of data from platforms outside of Twitter was quite limited.

The tool was often quite slow and clunky, with bugs that took a lot of time to fix.

What business problems are you solving with the product? What benefits have you realized?

Identifying influencers around specific topics. Understanding conversations around specific topics which we then used to build a strategy.

Sysomos review by User in Entertainment
User in Entertainment
Validated Reviewer
Verified Current User
Review Source

"Sysomos Review"

What do you like best?

What I like best about Sysomos is that you can schedule posts in advance.

What do you dislike?

What I dislike about Sysomos is certain usability features.

Recommendations to others considering the product

Definitely use it if scheduling social media posts is part of your job!

What business problems are you solving with the product? What benefits have you realized?

Posting mass posts on behalf of our clients and scheduling those posts in advance.

Sysomos review by Hailey T.
Hailey T.
Validated Reviewer
Review Source

"Social Listening"

What do you like best?

The real time insights are great for social listening and monitoring for our clients.

What do you dislike?

NA - i find it really user friendly and helpful

Recommendations to others considering the product

good to compare to other services based on your client's needs, however, this one is great for social listening with Twitter

What business problems are you solving with the product? What benefits have you realized?

making sure we are keeping a pulse on what people are saying about out clients

Sysomos review by Mike N.
Mike N.
Validated Reviewer
Review Source

"Simplified Social Tracking"

What do you like best?

The variety of metrics available to track social campaigns and topics across a variety of mediums,

What do you dislike?

The learning curve can be steep at first, but once you understand it, it's a lot easier to use.

Recommendations to others considering the product

Use Sysomos. They provide a variety of tools that help you track campaigns across different mediums and provide charts that are easy to grab and insert into presentations.

What business problems are you solving with the product? What benefits have you realized?

Better tracking for social metrics including ROI on campaigns we're running.

Sysomos review by Marisol P.
Marisol P.
Validated Reviewer
Review Source

"There are better social listening options..."

What do you like best?

It's definitely very easy to use - just about anyone could figure out how to run a quick report.

What do you dislike?

It capabilities are very restricted and the interface seems like a 1990's website.

Recommendations to others considering the product

I would choose a different product.

What business problems are you solving with the product? What benefits have you realized?

I get asked to quantify brand/campaign awareness and I do that through social analytics programs such as Sysomos.

Sysomos review by Travis B.
Travis B.
Validated Reviewer
Review Source

"Sysomos offers the best and most cost-effective social listening tool currently available"

What do you like best?

Sysomos offers 2 variations of the tool: MAP and Heartbeat. MAP is the superior product, but it's more expensive. The major difference is that MAP allows you to do ad hoc searches, whereas Heartbeat requires you to set up monitored search strings ahead of time.

Both tools are intuitive and offer great ways to do market research and customer service responses. I highly recommend both.

What do you dislike?

The sentiment analysis isn't the strongest, but I haven't found a tool that does it better. The word clouds and ability to tie words to related words is a huge plus.

Recommendations to others considering the product

There are a number of other social listening tools out there, but this one is the best I've seen.

What business problems are you solving with the product? What benefits have you realized?

Social listening, volume of social conversation, customer service, and page management

Sysomos review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Social Listening with Sysomos"

What do you like best?

Sysomos is an easy to use platform that allows users to understand social conversations around key topics using Boolean search queries, along with sentiment analyses, reach and engagement measures.

What do you dislike?

While there is a sentiment read within the platform, like all machine learning, quality and nuance of tone is better suited for coding by an analyst.

What business problems are you solving with the product? What benefits have you realized?

Who is talking about our campaign? How can we better engagement with them? Does our campaign change the conversation in terms of volume, tone, or content?

Sysomos review by Ryan S.
Ryan S.
Validated Reviewer
Verified Current User
Review Source

"Don't over pay for social monitoring tools - Sysomos has it all and won't break the bank! "

What do you like best?

I discovered Sysomos in the The Forrester Wave: Enterprise Listening Platforms, Q1 2014 report and never looked back. The user friendly dashboards, advanced listening capabilities, and strong measurement tools make Sysomos a leader.

What do you dislike?

Just a few dislikes. It's hard to schedule retweets. Integration with Google analytics and sales force would be nice.

Recommendations to others considering the product

There are other software products on the market that cost more. After looking at the other offerings we concluded that Sysomos delivered everything we needed at better price.

What business problems are you solving with the product? What benefits have you realized?

Listening and monitoring competitors. Company social measurement.

Sysomos review by Divya B.
Divya B.
Validated Reviewer
Review Source

"Great flexibility and history of data"

What do you like best?

History of the data provided, visualizations and filter options that let you remove the keywords that are irrelevant. I also like the Buzz graph. The data I get is quick. Doesnt take forever to load like other tools

What do you dislike?

Sentiment analysis could be better. I understand it can never be 100% perfect but with Sysomos I have found a lot of wrong tagging compared to the other tools i have used.

Recommendations to others considering the product

It's a great tool with quick turnaround of data that you need. Visualizations are very cool. You don't need to spend time creating charts and stuff. You can do screen grabs and present!!

What business problems are you solving with the product? What benefits have you realized?

We are quickly able to get the sense of what the brand perceptions are like and how the campaigns are performing.

Sysomos review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Great for Ad Hoc Social Listening within Twitter"

What do you like best?

Great at seeing third party connection to conversation sources and extremely helpful in planning media and content based on historical volume

What do you dislike?

Really only reliable on Twitter, and extremely expensive for one log in . Also has a limited capability to deduce out paid from organic

Recommendations to others considering the product

You need to know Boolean search to operate the platform at full force, otherwise the software will pull in searches that are not relevant

What business problems are you solving with the product? What benefits have you realized?

Social listening, organic conversation growth, micro influencer identification through conversation spread

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"As far as social monitoring tools, it's a mixed bag."

What do you like best?

There are nifty tools within MAP that are available for nearly real-time queries. For example, according to your query, you can find the top 10 hashtags, pieces of content, and be able to filter by geo.

What do you dislike?

The ability to slice and dice data within the platform is a bit clunky. Limited trend analysis, as compared with competitors. The data visualizations are pretty unappealing, which oftentimes is the most useful part of a social listening system.

Recommendations to others considering the product

Make sure you try all available social monitoring options in order to find the right solution for you, as all of them vary in their strengths and weaknesses.

What business problems are you solving with the product? What benefits have you realized?

Primarily real-time activations, crisis monitoring, and to some extent exploratory research. I found that the unique identifiers

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Great information, new version is a step backward"

What do you like best?

The information is really great and can't really be found anywhere else

What do you dislike?

The new version (Search) is markedly slower than the old one (MAP). It has also switched to less information in some spots - there are a few locations where I used to be able to see volume and percentage but can now only see percentage.

What business problems are you solving with the product? What benefits have you realized?

Sysomos has helped give us a single tool to use for analysis instead of multiple.

Sysomos review by User in Retail
User in Retail
Validated Reviewer
Review Source

"Robust Tool with Occasional Technical Problems"

What do you like best?

Sysomos is a very robust conversation research tool, as long as the user has sound knowledge of Boolean language. We find particular use in Sysomos' Twitter analytics, including reach/impressions, most retweeted, and most authoritative - which do a great job indicating what content is really driving the conversation and by whom.

Compared to other tools, Sysomos is great because it allows the user to get as broad or specific/granular as needed.

What do you dislike?

On multiple occasions in the past year, Sysomos has experienced technical problems resulting in us losing our saved queries or inability to access data from certain time periods.

Recommendations to others considering the product

Consider Sysomos as a conversation research tool if you are interested in both the quantitative and the qualitative. It is also helpful if you are monitoring terms that are complex or ambiguous, as a solid understanding of Boolean language helps filter out lots of noise not filtered by other tools.

What business problems are you solving with the product? What benefits have you realized?

We are understanding major conversation topics about our brand and our competitors, and learning what of our owned content is resonating well with our social media audiences. Additionally, we are able to identify quantitative metrics like reach or impressions which help with program or campaign recaps.

Sysomos review by Internal Consultant in Information Technology and Services
Internal Consultant in Information Technology and Services
Validated Reviewer
Review Source

"Sysomos.... is watching"

What do you like best?

The interface on Sysomos was one of the best features for me. Other tools limit your options, I was pleased with the extremely user-friendly dashboard and customization abilities. Also, The filtering system in Sysomos is very simple easy to layer new filters on top of your initial search.

What do you dislike?

The price, sysomos isn't cheap and costs a lot of money which in turn has to be justified as a business expense every time the cost is mentioned. Another dislike is in the organization of queries. Radian6 allows hierarchies of queries, so you can separate searches for your competitors from those for your brand where you cant with sysomos.

Recommendations to others considering the product

if you don't have a social media monitoring tool this is one to get.

What business problems are you solving with the product? What benefits have you realized?

Sysomos provides my team the ability to analyze and understand social media conversations in a real time fashion. Heartbeat, allows us to monitor and measure social media at a constantly updated snapshot which links all platforms together making it a "one stop shop" for my team instead of having to waste time and hours individually searching each platform. We have realized this tool creates efficiencies within our workplace and decision making.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Verified Current User
Review Source

"Sysomos is a comprehensive tool"

What do you like best?

Sysomos offers such a range of information that it can be highly useful for client work. I typically use Sysomos to put a sustained Twitter campaign into perspective. Sysomos maps activity over time, gives you a demographic/geographic breakdown, etc.

What do you dislike?

Sysomos (like many social analytics tools) struggles to accurately depict sentiment (as is almost impossible to gauge meaningfully through a computer).

Recommendations to others considering the product

I use MAP more than I use Heartbeat. Spend some time playing around with Sysomos to uncover all of its numerous uses.

What business problems are you solving with the product? What benefits have you realized?

Sysomos has helped me identify popular hashtags when a breaking news item appears. It is also incredibly helpful to use Sysomos to measure and describe sustained political campaigns on Twitter.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"User-friendly/budget-friendly social media monitoring tool"

What do you like best?

Sysomos has an incredibly intuitive interface, with visual dashboards that can present a very clean set of "social listening" statistics. I have primarily used Sysomos for crisis monitoring and found that it was relatively good at picking up top activities and identifying influencers based on their algorithms.

What do you dislike?

The sentiment analysis is relatively useless, as is the case with most AI tools evaluating social and traditional media at this stage. It can give clients who aren't "in the know" a false sense of security because most things appear positive to a computer. While Sysomos picks up top results and influencers for the most part, it isn't as exhaustive as Radian6 in terms of its overall coverage.

Recommendations to others considering the product

This is a very budget-friendly tool for those trying to monitor social media activity. While it lacks some of the bells and whistles of more sophisticated social media monitoring tools, it still gets the job done effectively.

What business problems are you solving with the product? What benefits have you realized?

I primarily used Sysomos for crisis monitoring and reviewing creative brand campaign results. It's a great tool for justifying campaign budgets and collecting new social media leads. It's also an effective "listening" tool on the crisis-side of things.

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Very helpful tool!"

What do you like best?

The interface is easy to use--I was able to pick it up very quickly and it's visually appealing. For the most part, I've never had trouble with finding the results I need. I also really like the dashboards, I find those to be very helpful as well. Setting up the tags and search queries is an easy process and only takes a couple of minutes once you're used to it. I've worked with this tool at two jobs now, and I've loved using it at both places. There's a variety of different tasks I can complete while using Sysomos and it has made my job much easier! I really like the measurement tab in Heartbeat where I can see influencers, most mentions, geographic locations, sentiment, retweets and mentions, etc. It's a very useful tab where I can see a lot of useful information.

What do you dislike?

I don't like how you manually have to go through Instagram mentions. Also, sometimes the sentiment is completely off, but I guess that's how it is with most tools.

Recommendations to others considering the product

Great tool! If you are constantly monitoring and creating reports, this will be the tool for you.

What business problems are you solving with the product? What benefits have you realized?

It's great for monitoring. I've been able to easily see what consumers are saying and address the problem. Sysomos has made the reporting process a breeze compares to other tools that I've tried in the past.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Sysomos Review"

What do you like best?

Sysomos is among the best social media analysis tools I use. It gives a robust picture of what conversationalists are saying online and is more comprehensive than most other tools on the market.

What do you dislike?

I wish the tool incorporated social channel data other than Twitter IE Facebook, Instagram etc.

What business problems are you solving with the product? What benefits have you realized?

The tool allows us to execute daily monitoring tasks and easily compile them into a report format. It helps us more easily deliver a snapshot of each day's activity to the clients who need it.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"The best of the social monitoring tools"

What do you like best?

Sysomos makes it easy to use detailed search strings as well as having multiple filter options.

What do you dislike?

I generally only use this for social media excluding blogs, If you have to monitor for blogs, I would recommend using a software dedicated to just media searches.

Recommendations to others considering the product

If you need to do social media monitoring, this is the tool for you. For traditional media monitoring, stick with the tools you're probably already using.

What business problems are you solving with the product? What benefits have you realized?

We use this for strategic planning and looking at trends as well as ad hoc monitoring for events and issues.

Sysomos review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Senior Strategist"

What do you like best?

Sysomos is perfect to hone in on conversations people are having around your brand, competition, or anything relevant to your product/service. The results are instant and do not need to run for hours. The most helpful features are word clouds, charts, and looking at specific conversations by channel (Twitter, Forums, blogs, news, etc.)

Sysomos also doesn't have a maximum number of search results which allows your team to review as much data as they want. No other service yet matches what Sysomos can do here.

What do you dislike?

There is nothing within the tool I dislike that isn't the result of problems of dealing with the vast amount of data on the web or the social platforms.

Recommendations to others considering the product

Perfect tool to implement into a complex social analytics system with a variety of agency/client management options.

What business problems are you solving with the product? What benefits have you realized?

Social channel monitoring, campaign tracking and analysis, customer support and response and trend analysis

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Good for basic social listening, but lacking on in-depth analysis"

What do you like best?

Quick setup. No issues with creating topics. You can learn all the tool features within a day or two at most.

What do you dislike?

Lack of in-depth analysis - for socual listening, it is vital to have at least two layers of info to dig into. Sysomos lacks the capability on that end.

What business problems are you solving with the product? What benefits have you realized?

Mainly used for my LOB for Socual Listening. Very useful for doing quick scans. Also seems like the standard interface for social listening as most of our clients understand it to be.

Sysomos review by Jessica A.
Jessica A.
Validated Reviewer
Review Source

"Good insights and fairly easy interface"

What do you like best?

I really like Sysomos' capabilities in providing deep analytics

What do you dislike?

A little hard to navigate at first, but you get used to it.

Recommendations to others considering the product

I like Sysomos. Keep in mind Twitter is the most open with their information so most of the analytics are based on Twitter.

What business problems are you solving with the product? What benefits have you realized?

Social analytics. Have enjoyed being able to compare campaigns

Sysomos review by Steve R.
Steve R.
Validated Reviewer
Review Source

"Solid tool, same problems as others"

What do you like best?

It's one of the easier social media monitoring tools to use. The UX is pretty intuitive and visually engaging for PR people to jump in and use right away. Some of these types of tools seem like they're built for analytics people who spend all their time in Pivot Tables, but Sysomos is pretty straightforward.

What do you dislike?

For deep analysis into social media sentiment or across some of the "newer" tools (e.g., Instagram, Tumblr, etc.), Sysomos probably isn't your best bet. It's best positioned for regular social media monitoring/analysis reports done by a Community Manager for clients who aren't uber social media gurus.

What business problems are you solving with the product? What benefits have you realized?

I needed a tool that could be easily used and understood by everyone in the organization from analytics to PR to Media and this did the job.

Sysomos review by Jenna K.
Jenna K.
Validated Reviewer
Review Source

"Sysomos Review"

What do you like best?

Sysomos provides valid results for analysis

What do you dislike?

The interface is not very user friendly and requires a few tutorials to fully understand

What business problems are you solving with the product? What benefits have you realized?

This is a great social media analytics tool

Sysomos review by Consultant in Internet
Consultant in Internet
Validated Reviewer
Verified Current User
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"High functionality plagued by bad design"

What do you like best?

It's certainly comprehensive. If you only care about getting listening data, do not care about user interface or report design, and have money to burn, this is your tool.

What do you dislike?

I'd expect this design from a tool built in the 2000s, not 2015. Instead of changing the tool for the better, it seems like each successive iteration brings the platform a new set of clunky complications.

Recommendations to others considering the product

I would look elsewhere.

What business problems are you solving with the product? What benefits have you realized?

It gets the job done, but it doesn't do it well.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Great social monitoring tool with one minor flaw"

What do you like best?

I love the ability to quickly log in and pull social conversations around any given topic, without needing to build a dashboard around the query

What do you dislike?

I wish Sysomos implemented natural language sentiment to improve their ability to determine negative posts as opposed to sarcasm or other mistaken connotations

What business problems are you solving with the product? What benefits have you realized?

The tool is great when we're pitching new business and can pull social conversations around the brand we're pitching, as well as seeing how they stack up against competitors

Sysomos review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Review Source

"Sysomos Does Well for Basics"

What do you like best?

It captures Twitter data relatively quickly and accurately, and the most useful aspects are the reach and Tweet life statistics.

What do you dislike?

You can't do much beyond reviewing Twitter statistics unfortunately. Facebook, Instagram, Youtube... all useless on Sysomos. It won't give you any insights beyond basic metrics and what it does pull is never close to the "big picture." The system is always down and the differences between reach on any given two days (never mind months) are massive and hard to explain.

Recommendations to others considering the product

Sysomos is about 3 years behind new social monitoring software. It's the most basic social monitoring tool, but there are others out there for similar costs that can do way more for you and with the same amount of user ease.

What business problems are you solving with the product? What benefits have you realized?

We monitor ongoing campaigns, hashtag usage, and conversation sizes.

Sysomos review by User in Broadcast Media
User in Broadcast Media
Validated Reviewer
Review Source

"Useful but not directly for my job"

What do you like best?

It helped us track social media mentions.

What do you dislike?

I kept asking the representative how it would be useful for a journalist such as myself beyond social media listening, and he said it would be useful to find popular keywords for stories. While technically true, there are much less expensive ways to do so.

What business problems are you solving with the product? What benefits have you realized?

It's good to see where our viewers are getting our content.

Sysomos review by Joe K.
Joe K.
Validated Reviewer
Review Source

"Excellent monitoring software with an even better support team"

What do you like best?

Working with the tool was easy, even enjoyable. Account and support teams were always transparent and excited to collaborate and share new features that were coming soon. We had license to both MAP and Heartbeat - MAP we used extensively for event and crisis monitoring, as well as to do product and market research. Heartbeat helped us to watch key product markets and our impact within over time.

What do you dislike?

Some of the UI was a bit difficult at times - not always as intuitive as some software I've used before.

What business problems are you solving with the product? What benefits have you realized?

We used this product for in-depth competitive reporting as well as for event and crisis analysis.

Sysomos review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Efficient Social Listening and Analytics Discovery Tool"

What do you like best?

Ease of use and simplicity in discovering quick, powerful social insights

What do you dislike?

Sentiment analysis is a bit clunky and usually needs to be assessed manually

Recommendations to others considering the product

Make sure to download all reports as a PDF.

What business problems are you solving with the product? What benefits have you realized?

Social listening requests, crisis management, influencer identification

Sysomos review by Kelly H.
Kelly H.
Validated Reviewer
Review Source

"Sysomos"

What do you like best?

Platform was very user friendly

Building queries was fairly easy

Filters were effective

What do you dislike?

Membership/seats were limited due to contract agreements

Recommendations to others considering the product

Yes

What business problems are you solving with the product? What benefits have you realized?

Online and social audits; social and competitive landscapes

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Lead Social Analyst"

What do you like best?

Sysomos is great for those quick hit social pulls. It allows me to dive in without wasting time setting up extensive queries or waiting for monitors to run. I like that it's easily integrated with the various social accounts we use.

What do you dislike?

Sysomos could be more tailored to the user. It seems difficult with the amount of layers built into the product to lead the user to a best solution. I dislike sentiment scoring. It would be much easier if there was a bulk way to score sentiment based on key themes within posts.

What business problems are you solving with the product? What benefits have you realized?

Typically we are trying to answer competitive questions. How does our brand compare? What is our competition doing that we aren't?

Sysomos review by User in Broadcast Media
User in Broadcast Media
Validated Reviewer
Review Source

"Great as a listening tool "

What do you like best?

Great as a social media listening tool, has a ton of way to search for topics

What do you dislike?

not great for publishing, platform is sluggish

Recommendations to others considering the product

We had a Sysomos employee on site which made using it easier but it is a very large program that needs training.

What business problems are you solving with the product? What benefits have you realized?

social listening, real time monitoring during events

Sysomos review by Agency in Legal Services
Agency in Legal Services
Validated Reviewer
Review Source

"The bese media monitoring tool I've used"

What do you like best?

Sysomos had everything I needed it for -- superior coverage of social and traditional media, all in a very easy to use platform.

What do you dislike?

There were some initial issues when transitioning from the Sysomos 1.0 to 2.0 platform.

What business problems are you solving with the product? What benefits have you realized?

We previously had a sub-standard media monitoring tool, which Sysomos helped fix.

Sysomos review by Riddhi S.
Riddhi S.
Validated Reviewer
Review Source

"Great Product with helpful Features"

What do you like best?

Its a great product that helps you pull the information you need and also to help sort the information. Some of the features that I like:

1. Easy to use interface

2. Easy means to download the data in CSV formats

3. Easy to search in different languages using different country filters

4. Data can be as relevant as the keywords that you use

What do you dislike?

There are some features that are missing and some that affect the overall functionality of this product:

1. Provides information only from Twitter, Blogs, News and Forums. Doesnt provide information from any other social media websites like Facebook, Youtube, Google Plus, Pinterest, Tumblr. While there are tabs to look at these sites, I am not sure how relevant the data is. The keywords cannot use boolean syntax for these sites.

2. Regional social media information is unavailable. In China, sites like Weibo are the most popular especially to get buzz information. Sysomos doesnt provide any data from it

3. Difficult to trust the sentiment. There is no way to know the methodology or the effectiveness of the sentiment nos.

4. Depending on the query, it takes a long while to load the data. While, this may not necessarily be helped, but definitely slows down your work.

Recommendations to others considering the product

Its a great tool. Probably better than most tools available. But it would be advisable to look in to your requirement before investing in this product. So far has worked for my company.

Sysomos review by User in Higher Education
User in Higher Education
Validated Reviewer
Review Source

"Sysomos for Security intel"

What do you like best?

Sysomos aggregates social media posts based on content so our team can stay on top of happenings at our workplace,

What do you dislike?

It seems to be difficult to add tags and separate different tags into different groupings.

What business problems are you solving with the product? What benefits have you realized?

It's all about quick reactions, and reacting more quickly when it's necessary to do so. Sysomos helps us do just that.

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Pleasant, easy to use"

What do you like best?

I like the ability to segment by Spanish language in the United States.

What do you dislike?

The sentiment grading in Spanish isn't perfect, and I wish there was more ability to track and monitor Facebook. However, I understand that privacy settings don't necessarily permit that.

Recommendations to others considering the product

There are a lot of social media listening tools, so I'd recommend exploring all of your options and finding the one that best fits your company.

What business problems are you solving with the product? What benefits have you realized?

Social media content aggregator. We've realized the ability to aggregate all mentions of our brands, in Spanish, which is important as we are a Hispanic agency.

Sysomos review by Alberto F.
Alberto F.
Validated Reviewer
Review Source

"Simple and easy to use"

What do you like best?

The first thing you should know is that there is a difference between Sysomos MAP and Heartbeat. MAP is a robust tool and will cost a pretty penny, but it backloads up to 6 months of historical data (useful for Twitter analysis). It also allows for an unlimited number of queries. Heartbeat has more limited features, but is a great option for brands with limited budgets.

What do you dislike?

The tool is great for monitoring blogs, Twitter, and forums; but it lacks the ability to capture Facebook, YouTube, and other channels.

What business problems are you solving with the product? What benefits have you realized?

Set up a trial and see if it fits your marketing needs. For clients that I've worked with that are more Twitter-centric, this is actually a great tool. MAP is also a great option if the agency is covering the tool's cost to use with multiple clients.

Sysomos review by Hanna P.
Hanna P.
Validated Reviewer
Review Source

"Not for me"

What do you like best?

We mostly use Heartbeat for social listening. The numbers certainly make you feel good, but over half fall into "neutral", and require manual categorization. For a company with lots of mentions, this is impossible.

What do you dislike?

When it comes to social listening we do a better job jumping on for an hour each day than Heartbeat does tracking and properly categorizing our mentions. Want to add a filter that would flag certain words to make the mention negative? Sorry, not an option. Each company has different key words that define a post about them. A post such as, "Good, more pollution thanks to company xx," would be defined as positive because it contains the word good.

What business problems are you solving with the product? What benefits have you realized?

We presented some great numbers to upper management, only to realize they were seriously skewed and inaccurate.

Sysomos review by Harihar N.
Harihar N.
Validated Reviewer
Verified Current User
Review Source

"Product of Social Media Analysis"

What do you like best?

very light weight and heavy in terms of the data analysis which sysomos provides for Each topic across the sources , geographic, demographic, comparison , sentiment analysis with all this sysomos give a very easy UI to handle your keywords

What do you dislike?

Though sysomos has used good backend data processing and text analytic logic but there is no way to use the same backend for other input source like excel-sheet, pdf and some normal text files.

Sysomos not yet provide a way to see the twitter content in the heartbeat API payloads, whereas we can see the same in csv export. For building heavy application based on heartbeat API then we need to sacrifice twitter data

Recommendations to others considering the product

IBM SMA

Sysomos review by Agency in Hospitality
Agency in Hospitality
Validated Reviewer
Review Source

"Good social media listening tool"

What do you like best?

Easy to pull social media metrics and provide them to clients in a quick, timely manner

What do you dislike?

Some repeat searches would pull up diff numbers

What business problems are you solving with the product? What benefits have you realized?

Able to provide quick reports to clients. Could add analytics and monitoring to business offering

Sysomos review by Balaji V.
Balaji V.
Validated Reviewer
Review Source

"One of the best tools available in the market"

What do you like best?

Sysomos has clearly envisioned two products, Map for social media monitoring and Heartbeat for customer engagement

In Map I like...

1. Lots of data available (including historical data)

2. Querying for any use case is very easy

3. Authority scores (Influencer scores) are very precise and better than Klout

In Heartbeat I like..

1. single platform to manage my pages as well as engage with customers

2. Just the right amount of analytics for an engagement tool (most other tools don't provide this)

What do you dislike?

1. Getting used to the interface takes time.

2. Sentiment analysis is a bit dicey, they don't provide sentiments to be positive/negative but how favorable the conversation is.

Recommendations to others considering the product

Map is the tool for you if you have to monitor large chunks of data as they don't charge on volume of data consumed.

Sysomos review by Ross H.
Ross H.
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"A standard social listening software with room to improve"

What do you like best?

The Heartbeat Dashboard section, good breakout and too see trends of social mentions. Ease of pulling heartbeat information.

What do you dislike?

That there is a 5K limit on exporting to an excel document, increase the limit please.

What business problems are you solving with the product? What benefits have you realized?

Category conversation and discovering potential alarming conversation surrounding the brands I work on.

Sysomos review by Diane G.
Diane G.
Validated Reviewer
Review Source

"A good snapshot into a general listening across your social platforms, but has it's limitations."

What do you like best?

Sysomos did provide numerous training sessions when we first purchased the software which was very necessary. The Twitter tools in Heartbeats were helpful in determining influencers/authority fans, monitoring the sentiment of tweets, and the level of interaction with the brand. Word cloud analysis was helpful for ad copy and keywords.

What do you dislike?

The interface is not very intuitive. The Boolean operators for MAP's can be challenging. I wished you could search by product specific hashtags in Heartbeat, not just seeing the top trending hashtags on Twitter. Since the system utilizes so much backend data, the queries can take a while to appear.

Recommendations to others considering the product

I am not familiar with the pricing of this software, but the Heartbeats program alone would be a good place to start. I have heard that Radian6 is a better product, but could be price prohibitive.

Sysomos review by Consultant in Public Relations and Communications
Consultant in Public Relations and Communications
Validated Reviewer
Review Source
Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"Sysomos MAP - A great social mapping tool "

What do you like best?

I love the UI of Sysomos MAP. It's friendly, easy to use, and provides beautiful graphs and word clouds for simple input into client-ready emails and reports.

What do you dislike?

Only one person can be logged into the MAP platform, per log-in. When working with a team, we can't all be involved at the same time if we don't have enough available log-ins.

What business problems are you solving with the product? What benefits have you realized?

Sysomos MAP is a great way to find influencers and brand champions.

Sysomos review by Administrator in Hospitality
Administrator in Hospitality
Validated Reviewer
Review Source

"Older feel but great service"

What do you like best?

Our account team is super on top of things

What do you dislike?

Flaws in the platform itself, inability to easily build reports in expion

What business problems are you solving with the product? What benefits have you realized?

Cascading content, benchmarking competitor social media, reporting out content kpis

Sysomos review by Shannon C.
Shannon C.
Validated Reviewer
Verified Current User
Review Source

"MAP Review for competitive insight data gathering "

What do you like best?

Monitoring and Analytics Platform - This is the the data insights tool I recommended for clients with large monitoring budgets and agencies to use for competitive advantages. It uses boolean queries and can output large amounts of data for setting benchmarks, reviewing past campaigns and creating useful charts such as Share of Conversation and Sentiment. This tool is flexible as it has no set amount of searches - its a monthly fee for unlimited usage.

What do you dislike?

The issue that occurs most often while compiling data are sites containing irrelevant info or spam can obstruct results and therefore creative query building can sometimes be time consuming and a daunting task - utilize your account rep for these instances and point out to them the issues with the results so they can ge their engineers on it.

Recommendations to others considering the product

As mentioned above its a pricey tool - so for agencies it's perfect as you can apply the costs across multiple clients. Work with your engagement team lead to set up an internal pricing policy that is easy to use. Once people find out you have the ability to extract some great data - you'll be busy!

Sysomos review by Administrator in Financial Services
Administrator in Financial Services
Validated Reviewer
Review Source

"Has potential to be great!"

What do you like best?

The heartbeats were great. It was very helpful to see what others were saying about our bank,

What do you dislike?

It was hard to weed through the heartbeats for the banks with the same name who were not affiliated with us.

Recommendations to others considering the product

Define your goals before using this software so that you can tailor Sysomos to your needs.

What business problems are you solving with the product? What benefits have you realized?

Social media awareness, customer satisfaction, word of mouth marketing.

Sysomos review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Review Source

"Buggy and slow to fix"

What do you like best?

Ease of use, even a novice can jump in and use with little training

What do you dislike?

Breaks often and is rarely fixed quickly. Sometimes weeks at a time

Recommendations to others considering the product

Choose another solution

What business problems are you solving with the product? What benefits have you realized?

Having easy access to social listening

Sysomos review by Agency in Public Relations and Communications
Agency in Public Relations and Communications
Validated Reviewer
Review Source

"Sysomos is very helpful when it works, but it shuts down often."

What do you like best?

Various analytical features have been very helpful, especially for social media.

What do you dislike?

Shuts down often, shows as loading for a long time but never fully loads

What business problems are you solving with the product? What benefits have you realized?

Analyzing social and traditional media

Sysomos review by Agency in Management Consulting
Agency in Management Consulting
Validated Reviewer
Review Source

"Sysomos for Social Media Monitoring"

What do you like best?

Sysomos is one of the easiest tools I've used for social media monitoring and listening. It's user friendly and combines so many features in one tool.

What do you dislike?

Can't think of anything specifically. I enjoy the product.

What business problems are you solving with the product? What benefits have you realized?

While working in the agency setting, Sysomos is great for keeping tabs on what is being said about clients and their products.

Sysomos review by Agency in Information Technology and Services
Agency in Information Technology and Services
Validated Reviewer
Review Source

"Useful product to understand social sentiment for client"

What do you like best?

Being able to filter key words is helpful for a large client with multiple products.

What do you dislike?

The interface can be confusing with different modules.

What business problems are you solving with the product? What benefits have you realized?

Trying to understand sentiment of client's audiences and comparing that to competitors.

Sysomos review by Daniel K.
Daniel K.
Validated Reviewer
Review Source

"Decent value"

What do you like best?

Sysomos MAP is the staple of my social listening toolbox. It's not the most analytics heavy tool out there, but they provide reasonable outputs for a decent price. MAP is very easy to use and allows you to use nested boolean, which is a must if you're dealing with CPG brands that have generic names. The tool is especially good if you're looking to pull data multiple times during the duration of your contract. Unlike many of the other listening tools, Sysomos MAP allows you to pull data over a long period of time retroactively with a fairly high data export maximum. I've also found the data on MAP to be less spammy than some of their competitors. Over the year that I've been working with this group, I've found their customer service to be very responsive and they tend to be fairly open with any issues going on in the system.

What do you dislike?

First time users tend to get confused by the Sysomos UI as it's heavily segmented per platform. I wish they had bit more in the way of higher level analytics and visuals that I could give to clients, but their current offering is more than sustainable.

Recommendations to others considering the product

If you're looking for a research based tool, Sysomos MAP is a great option.

Sysomos review by User in Internet
User in Internet
Validated Reviewer
Review Source

"Limited Use but Positive"

What do you like best?

I really enjoyed the user friendly platform of the tool and sentiment within the tool. I also enjoyed the amount of data this tool provided and level of detail the tool can capture. Overall, I would rank this in the top 3 of listening tools in the industry.

What do you dislike?

I found it took more time to become trained in this tool than others. Understanding the keyword configuration and how to be successful in all areas of this tool was a little overwhelming at first.

Recommendations to others considering the product

Make sure to build in time for training and on-boarding or working with a team and consultant to help you get the most use out of the tool.

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Sysomos Social Listening"

What do you like best?

A nice summarization of the social media landscape

What do you dislike?

Not very easy to navigate and customize in platform

What business problems are you solving with the product? What benefits have you realized?

Social listening and brand PR management

Sysomos review by User in Marketing and Advertising
User in Marketing and Advertising
Validated Reviewer
Review Source

"Comprehensive Tool for Social Listening"

What do you like best?

Unlimited monitors and ability to change keywords quickly.

What do you dislike?

The categorization of conversation sentiment

What business problems are you solving with the product? What benefits have you realized?

Built reports for clients and social data analysis

Sysomos review by Consultant in Computer Software
Consultant in Computer Software
Validated Reviewer
Review Source

"The Best Tool of it's Kind"

What do you like best?

Tons of different features and ways to analyze many different sources/areas of social media.

What do you dislike?

Limits on export (5,000). You can get around this by changing the date range and exporting multiple times, but that can take a while.

Recommendations to others considering the product

Do your research, but Sysomos offers the most robust features and anlyses. Simple to use and easy to get going. Only down side is that it doesn't explain exactly what the sources are for "blogs, forums and news", but I assume that is proprietary information.

Sysomos review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Review Source

"Nothing special about Heartbeat"

What do you like best?

It's fairly easy to pull the data and generate queries. The automatic tagging is nice and useful for grouping posts into different topics.

What do you dislike?

The dashboard doesn't make it easy to customize the data. It's much easier to do a CSV pull and create the charts yourself. Sysomos tends to pull a lot of spam as well.

Recommendations to others considering the product

Make sure you go through the data carefully so you can ensure you're getting relevant data.

Sysomos review by User in Wine and Spirits
User in Wine and Spirits
Validated Reviewer
Review Source

"Sysomos Heartbeat is... fine."

What do you like best?

Note: Applies to Heartbeat ONLY

Queries are easy to generate and data is simple enough to pull, although in-dashboard analytics are not very advanced. Automatic tags are a big plus compared to the other large competitors. Also automatic sampling is fairly helpful, and a feature that I think more tools should embrace.

What do you dislike?

Note: Applies to Heartbeat ONLY

It's fairly limited from an analytics standpoint. Not able to customize charts or really play around with the data within the tool. Also, navigation is pretty weak.

Recommendations to others considering the product

Note: Applies to Heartbeat ONLY

Limit your tag categories- otherwise, you will end up with a tremendous list of seemingly random categories.

Sysomos review by Matt W.
Matt W.
Validated Reviewer
Review Source

"Sysomos MAP provides good data in a clean interface"

What do you like best?

The data is of good quality, excellent customer service, search boolean construction allows for complex queries

What do you dislike?

Interface can be buggy at times, interface can also be a bit clunky to use, wish there were better ways to organize and store queries

Recommendations to others considering the product

If you like a more structured way to build and display your queries, use Radian6. If you like to get your hands dirty with data, give Sysomos MAP a try.

Sysomos review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Great Listening Tool w Loads of Data"

What do you like best?

You can find out who is talking about you without being tagged across the Web & print.

What do you dislike?

Takes a little bit of time to your search & tags set up. But once you do great listening tool.

Recommendations to others considering the product

We are only a Heartbeat user MAP was a little out of our budget.

Sysomos review by User in Public Relations and Communications
User in Public Relations and Communications
Validated Reviewer
Review Source

"Heavy use for data pulls, share of voice, and monitoring conversations"

What do you like best?

Use of Boolean keywords to specify query

What do you dislike?

Occasional platform buginess, lack of Facebook integration for results, and weak source on influencer identification.

Recommendations to others considering the product

Would use as a supplemental tool in aggregating data.

Kate from G2 Crowd

Learning about Sysomos?

I can help.
* We monitor all Sysomos reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.