1. Chief complaint is the level of customer service. They rely solely on email and when you ask for a more in-depth resolution, your likely to get a snarky response that has just a hint of condescension.
2. While we probably didn't have a seasoned project manager lead our implementation, now that we new people in admin roles, they prefer not to interact with the new contacts because they just have, as they put it, "bigger clients" to work with on implementations. We have yet to sign-off on user acceptance testing the project manager won't give us the time of day.
3. What they demo and what they deliver is not the same. We asked for something they presented and we got a quote to build what they presented to already have as a timecard option.