Talisma

(15)
3.1 out of 5 stars

Talisma's CRM solution for Higher Education includes service, marketing, and sales components, with knowledgebase, email and campaign tools.

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Showing 15 Talisma reviews
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Talisma review by <span>Stephanie D.</span>
Stephanie D.
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Talisma for University use as a communication tool

What do you like best?

I appreciate the ability to do things in mass quantity - deleting emails, creating automated marketing campaigns, etc. I also appreciate the amount of data it holds.

What do you dislike?

I do not fee like it's an intuitive program - I understand fairly well after using it for 3 years, but it does not have a user-friendly interface. I often to have to explain where to find things to my coworkers who a bit older who are not as tech savvy.

Recommendations to others considering the product

Make sure you have someone in your office/team who understands Talisma before purchasing it - it is something that needs detailed training.

What business problems are you solving with the product? What benefits have you realized?

When dealing with international students emailing, a lot of Talisma's automated emails get caught in their spam filters, before ever getting into their spam inboxes, thus the international applicant never receives the email. The best benefit is the way it is able to be a record keeper.

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Talisma review by <span>Dustin N.</span>
Dustin N.
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Talisma killed productivity

What do you like best?

Talisma is great for monitoring and sorting data.

What do you dislike?

Talisma, when used as a sales CRM for a large population, is slow to load. Up to 30 seconds or more just to change selection from one field to another that are both already visible on the same search pane. I would not recommend for use in a call center due to the excessive time required while changing from one lead to another. The change to Talisma ushered a total change to the way in which the sales department of my current company completes day to day activities.

Recommendations to others considering the product

Not effective for a call center environment where staff is expected to place more than 80 or so calls per day. Especially if they need to be placed in succession.

What business problems are you solving with the product? What benefits have you realized?

The ability to monitor and sort the data is incredibly valuable from a management perspective. Just be sure that your front line employee will not suffer such a productivity loss as we did.

What Other Education solution do you use?

Thanks for letting us know!
Talisma review by <span>Jessica G.</span>
Jessica G.
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Easy to use, great for large companies

What do you like best?

The having the ability to transfer interactions with ease and the accountability Talisma creates to ensure you respond to inquiries in a timely manner.

What do you dislike?

The design could be updated. The features of the program do not reflect a modern look like some of its competitors.

What business problems are you solving with the product? What benefits have you realized?

Mass communication and centralized email client. Having the ability to send thousands of emails out without creating a slow server.

Talisma review by User in Higher Education
User in Higher Education
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Talisma -keeping contact data

What do you like best?

When working for a local non-profit college a few years ago we used Talisma. This program would alert us when potential students would express interest in our school. If a student filled out an interest card on our school site then it would upload to Talisma and we would reach out to them. We could then log our notes on the conversation with Student.

What do you dislike?

It was sometimes hard to navigate the system. It was a little hard to learn.

Recommendations to others considering the product

Making it more user friendly. It was a little hard to learn the program.

What business problems are you solving with the product? What benefits have you realized?

It keep the data and notes we put in on each student. It worked out for what we were using it for.

Talisma review by Administrator in Higher Education
Administrator in Higher Education
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Effective for mass communications and followup

What do you like best?

I liked that we could customize mass communications easily using information already in our bridged databases.

What do you dislike?

Somewhat clunky program. Access to a lot of information and ad hoc reporting, but knowing where to find the information you need can be a challenge.

What business problems are you solving with the product? What benefits have you realized?

Large amounts of emails received, needing to "spread the wealth" automatically to multiple users, while customers can use one email address. The most beneficial aspect, though, was the mass communications. Frequently we had to send communications referencing specific items in our databases, and the ease with which we could if/then tailor the communication by customer type, age, location, assigned office representative, etc. was phenomenal.

Talisma review by <span>Dale C.</span>
Dale C.
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Decent Customer Relationship Management System

What do you like best?

It's pretty easy to use once you get the hang of it and it's also fairly customizable.

What do you dislike?

It's not very intuitive and you really need some training at the beginning to learn the ropes.

Recommendations to others considering the product

It's a good product. I would evaluate it against other CRM systems to make sure it is a good fit.

What business problems are you solving with the product? What benefits have you realized?

We used it for our student base at our higher ed institution. It was how we tracked our students/potential students and could market to them.

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