What do you like best?
I feel that with Talkdesk, I can offer a better service of support and sales to our clients, it is not the same to make a sale or a support service, through text only as it happens in other support applications, instead in talkdesk, it provides a service full voice, giving customers a clearer and easier to understand answer for them, really inquiring into what they are looking for, also has an automatic voice response service,which sometimes saves me a few moments, in which I am busy answering a call or solving a problem, and with these automatic voice responses, I can give total satisfaction to my clients, since they are not the simple automatic answers of the voice operators, but intelligent answers that really resolve, the doubts , of the person who is requesting the service.
What do you dislike?
The information that is presented of the clients when initiating a contact, can be a little limited, obtaining only the basic data of them, I would like to have more detailed information of each person, for when it finishes, the service or the support that is presenting, I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person, to be able to offer them a better service and a better offer, when they need it.
What business problems are you solving with the product? What benefits have you realized?
Many support processes can be automated, to be executed in the background, making contacts via email to customers, with text and voice messages, in this way, the sales and support managers can take care of other tasks, while talkdesk automatically, is responsible for solving all kinds of problems, with continuous monitoring of the different processes that must be performed.