What do you like best?
LOVE HOW TALKDESK DOES ITS JOB. EVERYTIME WE HAVE A PROBLEM WITH TALKDESK GETS IT FIXED! THEY ARE VERY FAST AT WHAT THEY DO! THANKS TALKDESK YOU GUYS ARE VERY GOOD! It's provided me with a wealth of understanding and knowledge that permits me to add value where ever I go or end-up.I most appreciate the ease of administration and roll out. We are able to easily add/remove numbers, agents, IVR options, etc as required based on operational needs. The provided reports also allow us to analyze our performance quite well. TalkDesk support has been very responsive and helpful.
What do you dislike?
I ACTUALLY DONT DISLIKE ANYTHING FROM TALKDESK. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
Recommendations to others considering the product
As a team member Talkdesk earns my highest recommendation.” They are Awesome, Magnificent in what they do.. I been using Talkdesk for a while now and its been GREAT since. TALKDESK will go above and beyond for your company!
What business problems are you solving with the product? What benefits have you realized?
WE LOVE TALKDESK. I JUST LOVE IT. Team Talkdesk is great, helps make your answer relevant to the question by being enthusiastically true. We use TalkDesk to manage all of our Customer Experience inbound and outbound call needs. We have benefited from the ability to monitor real-time phone call activity, as well as the ability to report on our performance from large overviews to granular details. Additionally, TalkDesk's support has been tremendously helpful and responsive.