Talkwalker

(78)
4.5 out of 5 stars

Talkwalker is an easy to use social media monitoring and analytics tool. It delivers insights in a user-friendly dashboard.

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Showing 83 Talkwalker reviews
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Talkwalker review by <span>Prashant M.</span>
Prashant M.
Validated Reviewer
Verified Current User
Review Source

"Talkwalker: a powerful social analytics tool up there with the big guns"

What do you like best?

It's easy to use for all levels (entry to advanced) and serves the needs of our range of global clients. As a Talkwalker power user, it's important for me to have a range of functionality, as this has allowed me to find new and interesting approaches to answering client questions.

As someone who's used quite a few tools on the market, Talkwalker is the one that left me with the fewest questions asking 'it would be great if they had that' as they have so much functionality and have clearly built this with an analyst in mind as opposed to features that just look/sound 'cool' in theory. Also, there are several things I am yet to use, but great to know capabilities are there when we have a suitable use case and continuously adding new features.

What do you dislike?

That search results are not infinite and instead capped, but this is a limitation on most tools on the market.

Recommendations to others considering the product

If you want a tool that can suit all levels of analysts, and offers a range of filters, sub-filters, and platform coverage then this is the tool for you. Also the ability to use a variety of advanced Boolean operators, which any technical user will very much appreciate. The customer service to date has also been excellent.

What business problems are you solving with the product? What benefits have you realized?

To measure the impact of our brands over time, within their category of owned and earned media. To help evaluate performance by;

- identifying trends

- tracking sentiment

- finding influencers

- uncovering themes

- discovering popular content

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Talkwalker review by <span>Jose Luis G.</span>
Jose Luis G.
Validated Reviewer
Verified Current User
Review Source

"TalkWalker completes our analytics procesess"

What do you like best?

What we like the most form TalkWalker is the flexibility and personalization of the searches. Now we have the possibility to access different results and queries due to the quick loading and easy way of asking for data. We work with lots of searches, TalkWalker makes everything easier to organize. Also the alerts system is very important for us, due to the need of a quick identification of any reputation crisis.

What do you dislike?

We do not dislike it, but I think as a user you need to learn how to use the tool. TalkWalker is so complete that you need to work on it to take advantage of all the possibilities it has. Then you have to be open minded to included that amount of that in your reports.

What business problems are you solving with the product? What benefits have you realized?

The main business problem that we solve with TalkWalker is the identification and monitorization of potential reputation crisis.

What Social Media Monitoring solution do you use?

Thanks for letting us know!
Talkwalker review by <span>Nabil H.</span>
Nabil H.
Validated Reviewer
Verified Current User
Review Source

"Excellente plate forme que je recommande vivement"

What do you like best?

La granularité de l'outil, et sa richesse fonctionnelle

L'effort permanent de l'éditeur en matière d'innovation sur les fonctionnalités proposées et leur utilité

La stabilité de la plate forme

La qualité du support qui a beaucoup évolué ces derniers moins, et qui est passé d'un facteur d'insatisfaction, à un facteur de renouvellement de confiance

What do you dislike?

Comme tous les outils, la faible capacité de détection sur Facebook et les contraintes que ça pose

Les erreurs de référencement de sources et leur affectation à un autre pays que celui d'origine, mais qui se compense par l'intégration de sources que nous envoyons régulièrement à l'éditeur

Recommendations to others considering the product

Introduction of topic modeling to content

What business problems are you solving with the product? What benefits have you realized?

La veille permanente et quotidienne pour des marques sensibles et sur des sujets importants

La détection d'insights par moments

Talkwalker review by <span>Ksenia N.</span>
Ksenia N.
Validated Reviewer
Verified Current User
Review Source

"What A Find!! Crossing fingers, You, Talkwalker, Never Go Out of Business!!"

What do you like best?

- easy to use

- many filters

- If I tell to "Send me Everything", it will!

- it does exactly what i want it to, and it's free (but there is an advanced plan too)

- I like that I get a separate email for each query. So I can easily search my inbox and find what I'm looking for.

What do you dislike?

One featured I have already suggested is an ability to exclude certain words. Say, I'm looking for everything "marketing strategy" but a job - related mentions.

But this is something you can live with!

Recommendations to others considering the product

Get it and get it now!

What business problems are you solving with the product? What benefits have you realized?

- track my company's mentions

- track competition

- track my mentions

- stay in-the-know on all things marketing strategy

and many - many other things

Talkwalker review by <span>Onur C.</span>
Onur C.
Validated Reviewer
Review Source

"Thorough and effective, an ideal platform for marketers"

What do you like best?

- Simply gives everything you'd expect and want from a social media monitoring platform

- Detailed filter system.

- Great customer support.

- Comprehensive user manuals and documentations.

- Embedded Google Translate support for results is a big plus for international clients.

What do you dislike?

- Inability to change the color scheme of sentiment tag clouds.

- Automatic sentiment tagging was 50%-50% in German.

- UI can be improved, looks slightly outdated and a bit tricky for newcomers to understand intuitively.

- This might be my mistake, but being able to create comparisons between two, three different keyword results would be good

What business problems are you solving with the product? What benefits have you realized?

We are using TalkWalker to access customer conversation directly about the brands or brand categories and topics. While the process haven't yet made a big impact on our client's communication, we are happy with TalkWalker's performance. Our vision is to achieve long-term goals with TalkWalker instead of short-term wins.

Talkwalker review by <span>Daniel F.</span>
Daniel F.
Validated Reviewer
Verified Current User
Review Source

"Best of breed platform, great service"

What do you like best?

The simplicity and ease of use of the TalkWalker platform, while allowing you to conduct complex queries and sophisticated analysis. Probably the best thing about TalkWalker are the people who provide support and training. Their honesty and openness is unrivaled in the industry.

What do you dislike?

More of a general dislike of to all platforms is the lack of data coverage of newly emerging commenting sites, such as disqus. All tools suffer from the chaotic data landscape.

Recommendations to others considering the product

Take it for a test drive - and see how you can deal with the platform.

What business problems are you solving with the product? What benefits have you realized?

At Bakamo.Social use TalkWalker to access authentic consumer conversations for market and opinion research. Our insights have had massive impact on brands, campaigns and business strategies. Our clients include global brands, consultancies and international non-governmental organizations.

Kate from G2 Crowd

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