Talkwalker Reviews

It's easy to use for all levels (entry to advanced) and serves the needs of our range of global clients. As a Talkwalker power user, it's important for me to have a range of functionality, as this has allowed me to find new and interesting approaches to answering client questions.

As someone who's used quite a few tools on the market, Talkwalker is the one that left me with the fewest questions asking 'it would be great if they had that' as they have so much functionality and have clearly built this with an analyst in mind as opposed to features that just look/sound 'cool' in theory. Also, there are several things I am yet to use, but great to know capabilities are there when we have a suitable use case and continuously adding new features.

That search results are not infinite and instead capped, but this is a limitation on most tools on the market.

If you want a tool that can suit all levels of analysts, and offers a range of filters, sub-filters, and platform coverage then this is the tool for you. Also the ability to use a variety of advanced Boolean operators, which any technical user will very much appreciate. The customer service to date has also been excellent.

To measure the impact of our brands over time, within their category of owned and earned media. To help evaluate performance by;

- identifying trends

- tracking sentiment

- finding influencers

- uncovering themes

- discovering popular content

What we like the most form TalkWalker is the flexibility and personalization of the searches. Now we have the possibility to access different results and queries due to the quick loading and easy way of asking for data. We work with lots of searches, TalkWalker makes everything easier to organize. Also the alerts system is very important for us, due to the need of a quick identification of any reputation crisis.

We do not dislike it, but I think as a user you need to learn how to use the tool. TalkWalker is so complete that you need to work on it to take advantage of all the possibilities it has. Then you have to be open minded to included that amount of that in your reports.

The main business problem that we solve with TalkWalker is the identification and monitorization of potential reputation crisis.

La granularité de l'outil, et sa richesse fonctionnelle

L'effort permanent de l'éditeur en matière d'innovation sur les fonctionnalités proposées et leur utilité

La stabilité de la plate forme

La qualité du support qui a beaucoup évolué ces derniers moins, et qui est passé d'un facteur d'insatisfaction, à un facteur de renouvellement de confiance

Comme tous les outils, la faible capacité de détection sur Facebook et les contraintes que ça pose

Les erreurs de référencement de sources et leur affectation à un autre pays que celui d'origine, mais qui se compense par l'intégration de sources que nous envoyons régulièrement à l'éditeur

Introduction of topic modeling to content

La veille permanente et quotidienne pour des marques sensibles et sur des sujets importants

La détection d'insights par moments

- easy to use

- many filters

- If I tell to "Send me Everything", it will!

- it does exactly what i want it to, and it's free (but there is an advanced plan too)

- I like that I get a separate email for each query. So I can easily search my inbox and find what I'm looking for.

One featured I have already suggested is an ability to exclude certain words. Say, I'm looking for everything "marketing strategy" but a job - related mentions.

But this is something you can live with!

Get it and get it now!

- track my company's mentions

- track competition

- track my mentions

- stay in-the-know on all things marketing strategy

and many - many other things

- Simply gives everything you'd expect and want from a social media monitoring platform

- Detailed filter system.

- Great customer support.

- Comprehensive user manuals and documentations.

- Embedded Google Translate support for results is a big plus for international clients.

- Inability to change the color scheme of sentiment tag clouds.

- Automatic sentiment tagging was 50%-50% in German.

- UI can be improved, looks slightly outdated and a bit tricky for newcomers to understand intuitively.

- This might be my mistake, but being able to create comparisons between two, three different keyword results would be good

We are using TalkWalker to access customer conversation directly about the brands or brand categories and topics. While the process haven't yet made a big impact on our client's communication, we are happy with TalkWalker's performance. Our vision is to achieve long-term goals with TalkWalker instead of short-term wins.

The simplicity and ease of use of the TalkWalker platform, while allowing you to conduct complex queries and sophisticated analysis. Probably the best thing about TalkWalker are the people who provide support and training. Their honesty and openness is unrivaled in the industry.

More of a general dislike of to all platforms is the lack of data coverage of newly emerging commenting sites, such as disqus. All tools suffer from the chaotic data landscape.

Take it for a test drive - and see how you can deal with the platform.

At Bakamo.Social use TalkWalker to access authentic consumer conversations for market and opinion research. Our insights have had massive impact on brands, campaigns and business strategies. Our clients include global brands, consultancies and international non-governmental organizations.

- Easy setup

- Highly detailed/flexible analytics

- Extremely user friendly

- High performance with respect to Twitter results

- Powerful influencer and top discussed topics identification

- "Visual insights" is one of the most unique elements I've seen in a listening tool

- Filters are very straight forward and are easy to use

- Overall display can improve

- Country identification(accurate, but it can improve)

- Gender identification

- Youtube is barely covered

- Very few Facebook results(a common issue for listening tools)

- Sentiment analysis for foreign languages is inaccurate(Arabic as an example)

- User demographics can improve

We are now able to collect user generated content about certain clients and analyze it to provide a clearer image for our clients. We can now use Talkwalker for research purposes to analyze specific markets and user reaction to events/crisis.

TalkWalker gives you great flexibility in data visualizing and query creation, real-time functions and alerts, and very accurate graphs.

Customer support is best in class, with high availability of the TalkWalker team for suggestions, call conferences and updates about new tools and possible workflows.

Not only you can get great quality technical support, but the TalkWalker team can help you on crafting tactics and strategies to best suit your company needs.

The lack of sentiment evaluation accuracy sometimes gives mistaken results for the Italian language

The poor personalization in .csv and .xls export files structure sometimes makes it difficult to mix different data types together, especially if you want to build your own database from which analyzing multiple data cause-effect relations by excel analysis.

Very good for reputation and sentiment analysis, great if you need to evaluate the effectiveness of different contents/topics across different platforms.

Press releases engagement and reach across multiple channels

I like to have lots of different types of data. You can easily compare your requests. Your reports can be personalized and send directly via email. And there is excellent integration with Hootsuite. You can also use the influencer detection tool to identify accounts to target in your paid campaign, especially with Twitter.

Perhaps it takes a little bit of time to set up your account at the beginning. But if you want something perfect you need to do it :) There are lots of available data in the platform so you have to be careful to use just only what you need and not be distracted by all the others.

We finally know our share of voice for our various markets. We can control with more efficiency or e-reputation.

The platform has been very useful to our team in receiving information on chatter about our brand across the digital landscape. It has enabled us to identify conversations pertaining to sensitive issues as well as identify trends and monitor brand sentiment.

The platform lacks information on emerging platforms and can be inaccurate in sentiment.

A guide to boolean would be useful in conjunction with the platform.

Talkwalker has enabled us to identify potential threats to the University, helping us keep students safe and informed. It has also enabled us to be aware of what dialogue is being discussed around our brand.

Talkwalker is a very good tool to track the mentions of its companies on the web. It allows you to manage your reputation in real time, follow your communication campaigns and analyze the results of your social networks. The personalized support with the account manager (Damien) is excellent. Reactivity and professionalism are the key words of Talkwalker ! We discovered this year this tool, we will not do without it !

Honestly, everything suits us ! It is perfect !

Before we used several complementary free tools to track the ereputation, the monitoring of social networks, etc ... These tools had flaws ... Thanks to Talkwalker, everything is gathered in a tool, we save time and the results are complete and reliable! Real-time alerts and reporting are really great!

I have got to try Talkwalker in all its functionality. It is an excellent product that can lead to a wide audience access to advanced tools of social media monitoring. I was able to make the comparison with other tools I used and I must say that is powerful, easy to use, clear in reading the data.

But their pricing model and limits are very crazy. You have a limit and if you exceed it you no longer have access to project data nor tells you on what terms you went outside the quota. You are forced to operate in the dark at attempts. Really unusable.

ADDENDUM: Now they had correct their pricing model and limits of views.

I have to test social media analytics tools.

Talkwalker allows us to set up searches in the most efficient way possible. It's user friendly and the analytics are robust. The staff is great to work with and has been instrumental in quickly learning to use the system - they respond quickly and are patient with new customers.

Like with any software, the sentiment analysis can be somewhat inaccurate. However, it is better than other programs we've used.

We are able to offer our clients valuable insight into their customer base. Talkwalker allows us to capture content easily across the web, providing our clients with ways to engage with customers who do not directly engage with them via social sites. Through the enhanced analytics, such as occupiation, marital status, and interests, we have realized that our clients can take the data and find unique ways to market to and engage with customers outside of the scope of their product/industry.

The Talkwalker platform is a very useful tool because it allows to have a global vision of the social noise of a brand. It also allows knowing what, how much and where a particular thing has been said. Another positive point of Talkwalker is customer service; they are always available to answer any questions. You can analyze the data according to location, social network, period of time ... This is very useful when carrying out specific studies.

Personally, I recommend Talkwalker to companies that are dedicated to analyzing results of campaigns on social networks.

A possible improvement that the platform has is the way to make the query; It could be more intuitive.

Thanks to Talkwalker I have been able to analyze campaigns in social networks and social noise of different brands.

Been using Talkwalker for close to a year now. It's very powerful when it comes to conducting a market research along with added social media analytics. They keep on adding functionalities which is definitely a sign that they are keeping up with the trends and the requirements of the industry.

Can be more. Their print coverage involves a 3rd party which is painful sometimes. Also inhouse publishing and reporting will surely make it a complete solution.

Talkwalker helps us in conducting thorough research ranging from audience insights to demographics. It has also helped us a lot in managing crisis situations.

Features, Customization Options, Reporting

I wouldn't say it's something I dislike, but when it comes to Talkwalker, it's important to consider the learning curve. I've used and tested tools out there that are pretty straightforward compared to Talkwalker; the value of the data, though, isn't is the same.

1) Appoint someone dedicated to fully understand the platform

2) Try all different features the platform offers to take fully advantage of it

3) Create a solid business case for company buy-in

Market trends analysis, Competitors Analysis, Online Reputation, Social media monitoring and reporting

When you start working with Talkwalker you can't go back. It is easy to use whith ready to use apps but you have the possibility to go deeper with a lot of functionality.

The support you can have with their Customer Success Manager and the constant improvement of the platform makes Talkwalker a must-have tool

Maybe the price ? But when you choose to drive a Ferrari don't be surprise by the price ;)

We can now listen, analyze and adapt the marketing strategy of our customers in real time in ONE place.

What else?

All in all, Talkwalker provides you with all required metrics for your business. Flexibility and UI friendly. The ability to export everything, white label and generate alerts/reports, makes everything convenient for your team and clients.

It is only the export 20K results limitation that sometimes bothers as you need to export twice or more sometimes and then combine results (might be not an issue for others)

Well, Talkwalker is not a problem solver! It depends how you use the tool to resolve your issues and TW just help you out always. IQ Apps covers most of "problem solving" reqs. for any user/client.

The Quick Search Tool is very user friendly and easy to use. It's a powerful tool to discover the most engaging content, refine the SEO texts and hashtags that should be used.

There's nothing I don't like, but as the tool is so powerful, maybe Talkwalker should make more tutorials available on how to use it.

It's a pity that we can not monitor LinkedIn, but it's not a Talkwaker issue.

I use it to find engaging content, monitor our competitors.

- Powerful tools which allows to capture results from everywhere at an international scale (recommended for international businesses)

- High level of customization for queries, reports & alerts

- Even if not tool-related, Talkwalker staff is very competent and friendly accompanying users in creating a new project & modifying it. For a new user like this has been crucial to make the best out of the tool.

- Continuously improving, in 3 years as a Talkwalker's customer I saw a lot of new useful functionalities being implemented

- Just like every analytics tool the queries must be set well in order to capture the best results. 3 years ago the query evaluation was time-consuming as you needed to wait a few hours, the time for Talkwalker to generate results. Today this has been completely cancelled thanks to the new functionality which allows to see results before saving your query, great work!

- Talkwalker supported us in implementing a strong Competitive Intelligence strategy by giving us useful & quick insights

Its ability to translate the complex data into simple charts and graphs that are easy to understand and to present to the management.

The fact that It is not possible to present some figures in the forms of graphs, p.e. the rise of unique authors throughout a selected time period.

Monitoring and analysing the performance of our Social Media content and seeing which influencers are sharing it and to which extent.

Talkwalker alerts are an excellent way of keeping up with breaking news online.

I use this service to monitor client coverage in real-time by selecting the 'as it happens' function. For slower moving news, I select alerts for 'once a day' or 'once a week'.

This ensures I get client coverage as it's breaking online.

It's very easy to set up & edit your Talkwalker alerts at any time.

It's also a free service, which is welcome. Media monitoring services can be expensive.

You have to ensure the alerts don't go into your 'clutter' or 'junk' folders.

Also inevitably these alerts can pick up articles that aren't relevant to your client (especially if your client you're monitoring has a generic name).

It enables me to keep track of breaking news as it happens on behalf of my clients.

The Analysis element of the service is powerful, quick and comprehensive enough to handle most standard media monitoring and analysis requirements. The global reach of the monitored sources makes the tool very strong in supporting clients with a worldwide brief. Turn to the IQ Apps and you unlock more analytics, more focus leading to more insight. The platform is fully customisable - build your own dashboards and automated reports to help cater to any reporting / output requirement. Go even further by plugging in your own data sources to help drive wholistic data handling in the same platform enabling users to draw parallels and correlation across multiple data sources - this is where TalkWalker stands apart from the competition, effectively working as a provider of a powerful business intelligence suite.

New innovative apps and widgets come online regularly to help with data interpretation and manipulation.

Customer support has been faultless. Fast responses from a knowledgeable account team inspire great confidence in the service.

The automated sentiment needs refining, but then automated sentiment is not an exact science. Tightening this would make for an even more compelling offer. The ability to manage projects within a user account could be more flexible, making more productive use of the data allowance available.

Solved: Global media monitoring and analysis

Solved: Comprehensive daily alerting support for a client operating in 99 markets

Solved: Owned channel analytics on a brand and its competitors across 80 pages

Benefits: The ability to add seemingly disparate data sources to help draw deeper insight and intelligence for clients

Benefits: giving a complete joined-up presentation of multiple data points in one platform, breaking down operational silos

The wide variety of formats available to visualize our data, as well as all the options for exporting the data and graphs to office documents and directly onto websites, makes extracting the information we need in support of our decision making much simpler, reducing workloads and allowing the same number of analysts to cover larger topics.

We also love that they incorporate our feedback into their development roadmap meaning that issues we have with the platform don't usually last very long.

Changing/editing topics, filters and channels requires leaving the page you are working on. This disrupts your rhythm of work some times. This also means that the initial setup takes a little longer then necessary.

Prior to settling on Talkwalker, we investigated and tried a large amount of competing tools. All were either significantly more expensive (for our use case) or offered much less flexibility.

We have found that not only has Talkwalker allowed us to replace our previous platform, we are now considering replacinng other tools also, which will translate into cost savings.

We have achieved greater efficiency in our operational proceedures by using a graphics based interface compared to our previous model. This allows for faster reaction times and a greater understanding of the context surrounding what we are looking at.

Very easy setup of topics, fast support either via phone or mail, new features and releases every threee months, lots of results with good accuracy

crawling of historical data in social media channels is a bit tricky...

Doing social media monitoring for lots of different customers.

Having an overview of own company´s reputation.

The reason I chose Talkwalker was because it offers the key metrics such as no. of Buzz, Potential Reach, Engagement and Sentiments for all social media platforms including Twitter, Facebook, Instagram and YouTube, unlike any other social media monitoring tool. We can of course then plot all these metrics against topics, themes, sources, channels, custom filters, demographics, geographic, devices, etc.

There are some features of Talkwalker which I find extremely useful

1. Search queries: I believe there are nearly 100 search query syntaxes that help us to slice and dice the data almost like how we want. I have used almost all, and they all are useful.

2. Custom Filters: We can use all the search queries to form custom filters. This help us to fetch the data which is already there in our main monitor (no need to create new monitor) and then plot all the metrics against the filter.

3. Smart themes: they've recently introduced this feature, and I am fond of it. With this feature, you can see the breakdown the result and metrics by People, emotions, brands/companies, and event without even setting a search query. There’s not great accuracy in it yet, but you get the view of who are the key people and brands mentioned in the buzz.

4. Devices: This is also a new feature they have introduced. With this, you can plot the results and metrics by mobile, tablet, desktop and bots. (really helpful).

5. Content type: You can also plot buzz by content types such as pictures, videos, links, and text. They have this inbuilt in the tool, and also you can get this data by building a query.

6. Channel analytics: this is really good, it offers all necessary metrics about channels you have set. You can set channels for all social media platforms.

7. I like the fact that they are constantly evolving and come up with new features time to time which are truly useful for their clients.

8. Their support team is extremely supportive. You don't have to wait for their response and solution for hours.

There are few things I think Talkwalker needs to improve

1. Sentiment analysis: they need work on sentiment analysis by adapting new technologies and ditching old school analysis methods.

2. Data sources: Talkwalker does not offer data from Forums sites and Tumblr. For this, you need to feed external links.

3. They also need to work on accuracy in geographic and demographic data.

Study your requirement, have lot of questions and have a trial account.

We, at Repucom, have been continuously working on marketing and consumer research in sports and entertainment industry across the globe. Having great and big social and digital data, we offer our clients intelligence on fan behavior in relations with right holders, sponsors and broadcasters.

it is an incredibly powerful and easy-to-use tool.

It’s worth also mentioning that their support is extremely helpful and for those who are uncertain about how to set up (and maximise) a Boolean search they are on hand to do it for you.

We’ve been incredibly impressed with how intuitive Talkwalker is to use, and their resources (Academy) have been hugely valuable. If you’re looking for a social media analytics tool then look no further, Talkwalker does what it says on the tin (and so much more!) and should be part of every marketer’s toolkit.

There isn't really anything to dislike - perhaps a little bit of a learning curve as it does just so much valuable stuff, but that's not really something to dislike!

Their added value is in delivering excellent customer service - something lacking at many of their competitors.

The ability to listen, analyse and react in real-time to what’s being said about our client's brand, customers, competitors and trends is vital in the ever growing digital space.

Added value, ROI being demonstrated more clearly, understanding industry trends and now being able to interpret them with context instead of just numbers and metrics.

- Easy to use the query creation, the data visualizing and the alert system.

- Best customer support.

- Unfortunately, the automatic sentiment analysis is not accurate enough especially for the arabic language.

Talkwalker helps us to track our company's mentions and to monitor a specific topics and the potential reputation crisis.

Analytics layout choices, Dashboards edition, Influencer network mapping, Quick Search.

And also really easy to correlate publications with engagement over time

For big topic, time to process millions of datas is sometimes long

The Commande center should be free and clickable as the dashboards

Many business use cases for protecting brands with e-ruputation monitoring and alerting, for measuring the performance of marketing campaign or competitors comparison.

Also did CEOs customized dashboard to monitor several brands and highlights peak of mentions & reactions overt time.

The price is really unbeatable since it's free

Talkwalker doesn't always catch every piece that I need monitored, so I'll oftentimes have to search individual websites to find a piece that I secured

I think that Google Alert can do a better job of tracking results, but the price for Talkwalker is unbeatable

I'm helping to monitor coverage for my restaurant clients, and it helps me keep track of the pieces I've secured. It's helped me to achieve client media goals.

Finally! Talkwalker, is the analytical tool we'd been looking for, Reach, Engagement, Audience activity. It's all in there. Perfect for Twitter monitoring and reporting with instant live data. I love the media options and how I am able to extract data on a per account basis.

There isn't a great deal to dislike in that the interface is simple and easy to use, the main thing I don't like is the fact I have a cap on my callouts, but that's my problem in the package I have, not theres.

Although very advanced and built to last, you still feel part of the early development when using TalkWalker, in that your suggestions are taken on board, and the amount of new features that are always appearing in the dashboard, giving a richer and better experience to the end client in way of insight. The only thing I would say if you are running a social campaign, and especially Twitter, the analytics that you can offer the client, pre post and during campaign are remarkable.

We are able to show the success of our social campaigns, how they compare to the client's competition and show the true value in using our services with the in-depth analysis supplied to us by TalkWalker. Benefits created are diverse with reporting becoming a stand alone product that the client is willing to pay for.

I like the technology. Talkwalker has a great back-end system that allows the dashboard to work seamlessly. I can trust the data that comes in and know that I can filter it in many different ways.

The onyl think I don't like is the lack of "publication" name in the excel export. HOWEVER, because they are a technology company, this is something that they have already started to work on because we asked for it. They have great customer service.

It is a fantastic product supported by a great group of people. They really work with you to make sure you have the support you need. And, if you need something else, they will work with their technicians to make it happen. You can include all online news, social media, print media and broadcast. The dashboard interface and reporting structure is amazing.

One major business problem was the amount of time my team on analytics experts were spending on setting up simple reports because the Marketing account teams could not figure out how to use our old system. With Talkwalker, they have been able to easily use the dashboards and analytics page. We help them set it up, and then they take over. It has not only saved my team time, but it has saved them hours from manually compiling reports that were presentable enough for the client. We have seen a decrease in over servicing accounts.

It's easy to set-up queries that help identify key influencers for my clients. I have also found that my account manager, Brittany Peters is excellent. Whenever I have an issue or need time sensitive help, she's always there to assist. She'll even set-up queries for me when I'm in a time crunch. I absolutely love working with her!

There's nothing that I can say I really dislike, but if I could make any improvement, I would enable its searches to drill down results to the age of each user. For example, if I wanted to pull the sentiment of millennials using a certain product, I'd ove to be able to just pull the results of users aged 18-25.

If you're looking to add social analytics to your capabilities, Talkwalker is the way to go! It enriches the insights you're able to provide and the customer team is wonderful!

We use Talkwalker to complete our monthly reports and listening studies. It enriches our overall reporting by enabling us to look at consumer sentiment, top keywords and identify influencers.

The wide variety of formats available to visualize our data, as well as all the options for exporting the data and graphs to office documents and directly onto websites, makes extracting the information we need in support of our decision making much simpler, reducing workloads and allowing the same number of analysts to cover larger topics.

Changing/editing topics, filters and channels requires leaving the page you are working on. This disrupts your rhythm of work some times. This also means that the initial setup takes a little longer then necessary. Also the absent of age and religions analytics. In addition of the access of client users.

Prior to settling on Talkwalker, we investigated and tried a large amount of competing tools. All were either significantly more expensive (for our use case) or offered much less flexibility.

We have found that not only has Talkwalker allowed us to replace our previous platform, we are now considering replacinng other tools also, which will translate into cost savings.

UX, UI, and design is at the forefront of this platform. It's very beautiful visually, and great for any user, even those with minimal data experience.

Not much to say in this category, honestly.

The sales team is happy to build robust dashboards for training and demo purposes. Take advantage of this in your trial. It's exceptionally helpful.

We previously only had access to a very limited segment of the conversations around our brand, and Talkwalker is helping us change that.

As my company is young enough, we've decided to get started with Alerts tool, which is free and seems to be a great alternative to Google Alerts. And we use free social search. It's a great option to jump start monitoring of your brand mentions and, besides, it's extremely easy to set up.

It's kinda pricey... An early stage company can't afford to use all the functionality of the service and it's a pity.

The ability to listen and response to your customers is crucial nowadays. You can also keep track of your competitors to stay abreast of their news.

I like the opportunity to select contents and images and use them to automatically generate a report.

Sometimes I have problems in saving images (since they are not complete or with a low definition)

Talkwalker is the basic of our business. We provide qualitative content analysis of social media buzz and it is really strategic using also quantitative data!

Talkwalker helps us to analysis bigdata, semplifying our work in go into depth!

La qualité du support.

Nouvelle fonctionnalité: Quick Search.

L'accompagnement par les équipes Talkwalker.

Erreurs de référencement de sources.

Globalement, nous sommes satisfaits par cet outil.

La veille permanente et quotidienne de notre marque.

Détection des influenceurs potentiels.

Reporting.

It's a very powerful tool for web monitoring, very useful on controlling web reputation, thanks to its alert feature. I found it very useful also for benchmark on social media, influencer analysis and market analysis (you can analyze in depth sectors and industries, with tag cloud, influencer, sentiment analysis and so on).

Sometime it's a little bit slow and it doesn't update some data (sentiment overall) when I make manual changes.

Try first the 30days' trial and ask support of you own country team. It would be fundamental for the first approach with setup and analysis.

Through Talkwalker I can improve my social media strategy comparing competitors best practices. I can also prevent and better manage some brand reputation crisis thanks to real time alert of negative comment or post.

- high number of channels and topics can be monitored

- clean design, easy to use platform (after some practice)

- very responsive and useful costumer support

- limited data available from Facebook and Linkedin (but that is the case with most monitoring tools)

- some KPI definitions differ in Talkwalker from native platform

We had to monitor a large number of influencers on social media, Talkwalker was the best price-value offer to do so.

Easy to use

One year of past mentions

Great usability

Lots of options on graphs/charts

Brings all the results

Great extra features, like Alerts, Crisis and Competitors

Is a lit bit slow some times

The tagging feature doesn't have levels of access

Doesn't bring photos posted on Facebook (Only when it's posted on the page wall)

Doesn't have a Social CRM features

It's our main tool for social media listening tool on earned and owned media, today fits all our needs, it's use to use and offers a lot of extras who help in the day to day routine.

For me, who doesn't like use the excel, it's a great step to have all the option of charts right on the toll. Definitely a tool that i recommend.

Talkwalker was relatively easy to use and did the basics well.

Talkwalker was disappointing for our needs, as we did not get the social media coverage we needed. We often found important mentions of our clients via other methods, often by simply typing the client's name into a search.

Do your due diligence before using talkwalker. Be sure that it is the right product for your needs before buying it. We quickly realized that it was not the right product, but were not able to get out of our contract as we'd just signed it.

We used talkwalker to monitor our clients' mentions on social media and in the news.

Talkwalker is a really powerful tool with lots of features. It can be both be used as an autmatic tool to extract trends and scenario in a while, or it can be used with advanced filters, parameters and funcionalities to dig into huge datasets. It works both as a daily tool for basic users and as a professional analytics tool for experts.

Actually nothing. It did its job perfectly.

Talkwalker is a really premium tool which mixes both semplicity and powerful features. Just remember that this tool will do a perfect job if you know which is your business objective.

We activated a global analysis on digital conversation to support a brand posititiong and integrate a wide competitive review. It save us lots of time not only for the analysis but also in terms of creating the presentation.

The Talkwalker platform provides incredibly powerful and easy to use tagging and filtering functionality. This was particularly useful to me as I develop processes to draw insights from analytics.

There is nothing to dislike about the Talkwalker. My only peeves, and this applies to most tools in this space, are (1) the amount of noise (i.e. coupons, spam and other irrelevant content), and (2) the expiration of content, but that is not something that is in Talkwalker or any other platform's control.

I tend to focus more on meta data that on the actual content and look for statistically significant patterns. The tagging and filtering options in Talkwalker have been extremely useful in quickly and accurately zeroing in on the most insightful findings.

Talkwalker interface provides all the data and indicators we need to offer our client relevant analysis about their e-reputation. The tool is very easy to use and you may customize reports, alerts, dashboards, etc.

Plus, Talkwalker support team is always available.

There are not many drawbacks. One thing to know though is that when you need a bigger package than the one you’re currently using, you need to commit for 12 months. That can be a real inconvenience when there is an event increasing the number of results for a short period of time.

Talkwalker support team is always available, which makes it easy to start with the product, and to deal with any question you may have. They try to adapt to your needs as much as possible.

Since almost everything can be customized, you get what you need, from the simplest dashboard to the most elaborated analytics.

We offer our customers precise data and we base our analysis on real-time monitoring. Talkwalker allows us to have a global perspective, providing both quantitative and qualitative insights.

Talkwalker is one of the best social listening tools on the market you can get. The device is very intuitive, well designed and in constant progress. Their customer success managers are helpful and adorable.

The tool isn't affordable for all companies and suffers from little bugs but they are working on these points.

Insights, conversations, influencers... We get to follow all that in one place!

I have been using Talkwalker for several months and I have witnessed constant improvements and new features on the platform, including one need I had expressed. Their team of engineers are quite impressive.

Talkwalker is highly flexible and customisable. While it's easy to use for beginners, it’s also a robust tool with advanced capacities for experienced users with complex needs.

We are impressed with the robustness, data coverage & flexibility of the tool. Nothing negative to point out.

The analysis provided by Talkwalker allows us to discover and grasp the nuances of online discussions so we are able to optimise our communications strategy in real time with what appears to be well accepted by our audience.

It's simplicity & accuracy.

There are so many features I am yet to use.

The ONLY thing I dislike about Talkwalker is the small query box.

Talkwalker team go above and beyond to help with any issues or queries.

We're providing quick and efficient historical and real time analysis/insight for all our clients at AMV.

The power of the search engine, the number of information. The illustrated presentation of these results.

Nothing. It's really ergonomic and easy to use

Our e-reputation

The client ready graphs and analysis it provides. It is very eye catching. Can cut-n-paste into internal reports. They are very good looking.

Top influencer information has proved to be a very valuable tool.

It is a bit slow.

Not as user friendly as I would like.

Navigation is not as easy as I would like.

The fact that the site claims (via their contract), as well as on their invoices claim to allow payment for services via credit card. This is not true. Credit Card payment is not an option at this time. Not a big deal, but I felt mislead.

I recommend using the free service that tracks for 7 days and not paying for the full service until they fix their issues such as the need to streamline their UI, speed up the loading time between pages (I have 300+ Mbps for downloading and 22+ Mbps for uploading) and make the site a little more user friendly.

Use the free trail. It is a little pricey for a service that still needs some fine tuning. I do believe they can improve and that Talkwalker will become a really great tool, but right now the ease-of-use is not there.

It does provide my clients with information on how their messaging resonates and where it resonates.

Talkwalker could become a very valuable tool, but it needs to streamline its UI, speed up the loading between pages, and hopefully become a little more user friendly.

The web portal is user-friendly and the staff is very helpful in explaining how to find exactly the tools and results you need. It also provides great graphics that really demonstrate the effects of your program on coverage and social engagement.

The interface can be overwhelming at first, as there are so many features and options--once you get the hang of it though, it's easy to navigate.

We are able to better track not only our social media results, but our overall online presence and campaign awareness. It also allows us a lot of flexibility in adjusting our search terms on an as-needed basis to best fit our clients and campaigns. It has simplified our traditional monitoring methods and saved us time, while providing additional tools and visual reports we could not have created previously.

We were looking for a tool to manage our social media listening needs. But we found more than that in Talkwalker, its personalization capabilities and ease of use surpassed our expectations and drove conversion and cross sell up to record levels while literally saving hundreds of hours in manual work. Definitely a great tool and partner in our marketing strategy, also in the strategy to serve our clients.

As we are working on many different projects that involve social media platforms, it was necessary for us to find influencers, to monitor activities, to see who and how drives the conversation.

It is true that all the campaigns we launched for some of our clients with the help of Talkwalker have proven to increase our engagement rate and generate more leads. What we love most is that we can react immediately, search with unlimited queries, change them instantly and convert them in beautiful reports.

Nothing. I found it useful and always helpful.

Great product. Tested. Trustworthy.

We've worked on various multiplatform projects for different clients from banking and financial sectors to fashion and entertainment.

I like best social network KPI for all posts, especially Engagement, Potential Reach and Trending Score. Automatic sentiment works pretty well (english). Easy to use is another quality of the tool.

Automatic sentiment for Italian language is not so accurate (but it's common for several listening platforms).

Other crawlers are better than TalkWalker in order to retrieve data.

Especially for social metrics, but other platforms are better in terms of crawler.

Several reports, social and listening reports, in support of digital strategy for different clients.

Talkwalker has a pretty unique back-end system that and easy to use dashboard that generates some really cool graphs for our clients. Given the proper search set up, you can really generate some accurate results. The staff has also been super helpful with the learning curve.

Overall really great tool. The staff has been very helpful with all problems I've come across so far which has been mostly minor bugs and glitches.

Currently we're trying to expand our reach into the digital realm of earned content ans ahve faced the challenge of finding relevant outlets for the content we provide. With Talkwalker we've been able to take a snapshot to share with our clients about who's sharing info and talking about them.

Talkwalker's social monitoring platform is intuitive, highly customizable and provides real-time, comprehensive social and online media results. The customizable dashboards offer the ability to assess performance across several KPIs, including mentions, engagement, potential reach, influencers, sentiment and general demographics. Engaging in comparative analyses and generating custom reports is a breeze. And the staff at Talkwalker are a delight to work with - they deliver highly capable, helpful, hands-on, and prompt support.

What business problems are you solving/benefits have you realized: Our firm, McPherson Strategies, is using Talkwalker largely for brand monitoring/analytics, social listening and campaign performance.

The platform tends to be slow, and building the dashboards to spec takes some time getting used to.

Our firm, McPherson Strategies, is using Talkwalker largely for brand monitoring/analytics, social listening and campaign performance.

-Interface simple, très claire et à l’ergonomie facile

-Possibilité de ses créer très facilement ses queries, dashboard et rapports

-Benchmark concurrents faciles à réaliser grâce aux graphiques dynamiques proposés, chargement rapide

-Les tendances : nuages d’émojis, de hashtags, de mots-clés sont pertinents

-Les pages dédiées aux influenceurs

-Un service clientèle réactif

-On aimerait plus d’historique (limité à 2 ans)

-Analyse de sentiments : fonctionnalité bien utile, mais reste perfectible. Ils y travaillent

-On aimerait en savoir plus sur le sourcing

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It's slick. The dashboards are easy on the eye and they pull together easily into a report.

There's not much to fault, but the topics section could improve.

Definitely give it a shot, especially through the Hootsuite link up.

Monitoring online campaign engagement.

I like the power and usability of the technology -- there is a lot you can do in Talkwalker, and since it's all centralized in one location, it's easy to see how the media mentions you search for become actionable insight. As a communications firm, this is valuable for our clients. Part of my job involves training the rest of my company on the tool, and it is incredibly user-friendly -- much more so than our previous monitoring tool, which most coworkers disliked using.

I've also had great experiences with their customer services -- in addition to really understanding their technology, responses are prompt, helpful, and resolve issues quickly. Additionally, if someone doesn't know the answer, they will find someone who can.

The roll out of new features, which incorporates user feedback, has not adapted fast enough for some of our needs. We keep giving the same feedback and hearing that the features we want are coming, but haven't gotten a firm date of their arrival.

As a communications firm, we do a lot of media monitoring. Automated reports have made projects, which previously took two hours, now only five minutes.

Talkwalker is probably the best platform out there. It is really easy to use and within the first 10 min I knew how to use most of the features.

The second added value of the platform is the languages capacities. The coverage and understanding of most languages was clearly a strong added value compared other solutions.

Last the new IQ apps and reporting gives you instantly a story to share with your management

Some specific sites needs to be added manually to get the reviews or comments on products. This can take some time to do it but I've looked out there and I think this is not possible even with competition

I would strongly recommend if you are considering purchasing such solution to try them. They are not as known as Radian6 or Sprinklr but clearly are taking the lead in term of ease of use. Also please ask for a demo - if you try by yourself you might miss very useful features,

As a sales person what I am trying to do is to get alerted on new reviews of my product, detect competition launch and compare customers reviews with competition. I also create monthly report that I send to my clients on the market changes.

The gem in this product is the agility with which one can manipulate social data by switching themes, drilling down, sharing, exporting etc.

The speed at which results were returned from created searches makes it easy to research topics.

The visualizations provide quick insight on topic/issue trending.

It isn't that I dislike the sentiment as much as I don't see it as a necessary feature to further insightful measurement.

Consider Talkwalker as part of a host of PR workflow solutions.

Evaluation of the product to determine how it can a) help my customers, b) improve the industry options c) make measurement and evaluation easier for more people.

All of the different widgets that you can add to the report.

The site is slow, sometimes graphs don't output the way they are supposed to, and there are more technical errors than make me comfortable, which can be frustrating and time consuming.

The client loves how in-depth we can get with our reporting.

Talkwalker is one of the best listening and monitoring tools on the marked. Workflow, widget integreation can compete to every other top-tool like brandwatch oder crimson hexagon. Groundbreaking is the best alerting funktion on the market.

Talkwalker 2.0 changed the query edit funktion to a seperate menue, which can be unconfortable to a certain degree if you used to talkwalker 1.0.

Evolution to TW2.0 seems to have fixed some performance problems.

We try to predict and react social media incidents. Therefore we use a advanced version of several listening/monitoringtools for cross media and topic monitoring.

Talkwalker is a very good and adaptable tool ; it is very helpful for reviews and ensure strategic intelligence on social network. The support team is patient, helpful and professional. Consequence : you are never alone if you are lost and you learn to use Talkwalker in very good conditions.

The platform is not always intuitive and obvious.

Obtain very complete review on multiple subjects / clients with many fields of expertise.

What I like best about using the Talkwalker service is how user-friendly it is. As a person selling a social media monitoring tool, one of the main concerns I always seem to hear is "I couldnt work it", "Too Complicated", "Confusing". Talkwalker is so easy to use and I feel in this industry that is a major attribute.

Automated Sentiment is not good, I understand because it is global Monitoring is has to be automated but when I search down through it and check out what category comments fall under, most of them are innacurate, nearly 75%

User friendliness is the game changer

Clients generaly want to get a feel of there brand, who is listening and engaging with there product and where?

Having tried several products over the years Talkwalker is the one I'm yet to be disappointed by. Importantly it is easy to use, delivers thorough results, is reasonably priced and comes with sterling customer support.

Social cover is great, but the traditional online media coverage isn't as watertight as a traditional media monitoring service. That said, if it is a broad range of social channels you're looking to monitor and not then this won't be an issue.

Talkwalker is a fantastic campaign evaluation tool, supports crisis monitoring and brand reputation management.

Die einfache Bedienung ermöglicht es auch Einsteigern, mit dem Tool schnell warm zu werden. Die Quellenabdeckung ist gut.

Die Sentiment Analyse liegt zu oft daneben

Give it a try!

Ideal zum Vorbereiten von Kundenpitches

I like that TalkWalker sends me Alerts any time someone say something about my brand or something related

I don't think I can find something I don't like about this platform, it has everything I need for monitoring my brand on Internet

Our major benefit is that we have a clear idea of which segment we need to attack in order to get more clients. TalkWalker has helped us alot with all the analytic information that provide us

It's a very powerful tool but easy to use :D . The filters are the best feature!

The API access is somewhat restricted. And no dark-mode/night-mode, nowadays everything needs a dark-mode :D

Explore the IQ Apps.

A lot of online reputation management, as well as analyzing and monitoring of different online-channels. Also, some trend monitoring for different areas.

its very user friendly, and flexible in terms of use; we can monitor topics as well as brand pages with a lot of input

really...i don't dislike any thing......

A very competitive product compared to others

we are a market research company specialized on mums and families; therfore, we track e reputation of our clients as well as topic monitoring on mums' related issues for our clients

Der Support durch die Talkwalker-Crew war schnell und unkompliziert. Das Einrichten und Nutzen sind sehr intuitiv und das Handling im Alltag praktisch.

Die Beschränkung der Queries sollte ab einem gewissen Investement (wir nutzen eine gebrandete Variante von Talkwalker) aufgehoben werden.

Erfahrung im Aufbau von Suchabfragen von Vorteil.

Wir nutzen Talkwalker als Crawling-Tool für verschieden Keyword-Sets und zur Recherche.

Easy to use and efficient tool to conduct online brand perception analysis.

Deep insights; many available languages (useful for international business)

At the beginning, I was not really satisfied with the graphics design.

Better results now - the tool is constantly improving its capabilities.

I mainly used the tool to conduct quick audit about the online brand perception of our customers. I recommend the tool as a key step for any company which is questioning its social media strategy.

Extensive tracking. it does not miss results also considering search on Facebook where results are more difficult to detect. Real time tracking is really good, along with the possibility to filter results. Clean interface is quick and easily understandable.

Sentiment analysis: tag provided is not always reliable, tracking is sometimes not fautless.

Really good for alerts, We really recommend it

It gives us the opportunity to provide a good service at a reasonable cost.

- Talkwalker's interface is really clear and easy to understand

- The support is fast to answer and helpful

- Not always really good on social media

- Loading is long sometimes

I'm using talkwalker in order to do some monitoring for one of my client. I'm also using it for some alerting and press reviews.

The ability of Talkwalker to monitor and organize data on the whole social media and web inventory.

Nothing in particular. The platform keeps its promises.

Social media listening, influencers outreach, brand reputation, audience analysis.

The easy to use UX, it was quick for me to pickup having little experience on social listening tools.

Some of the UI's sizing, the query boxes can be too small

Get it! The customer service is great - personal contact to respond to queries

Quick real time or historical social data for clients