What do you like best?
The API makes it easy to integrate rewards into your platform. The Blast option makes bulk sending very simple. The reward link is a simple way to send gift cards.
The variety of options provided to the recipient is one of the best features of Tango. Most other services have extremely limited redemption options for gift cards. But Tango allows the gift card recipient to redeem their reward in one of almost 90 ways.
What do you dislike?
The branding process is a bit cumbersome and most customization has to be done through the Tango team (however they are fairly responsive and really good to work with) with no real self-service option.
Recommendations to others considering the product
If you can automate your reward process using the Tango API that is best. If you manage the process manually then the Blast Rewards is a great option.
What business problems are you solving with the product? What benefits have you realized?
We pay rewards out to employees, customers, and partners for participating in various programs that add value to our business. Tango filled a huge gap for us in processing rewards after we were originally buying physical gift cards and sending them through the mail. Upgrading to a virtual rewards program that gave the recipient the option to choose how they wanted to redeem their reward has been a perfect solution.
Being able to quickly and easily reward a partner or employee for doing something of value builds the relationship and helps improve ongoing productivity; Tango facilitates this transaction for us in a simple way.