What do you like best?
Function: Features serve a common purpose - it's all about motivating people
Interface: Easy to use and fun interface which also allows for some customization
Flexibility: Customizable features enable adaptation to different organizational needs & cultures
Insight: Option to run analytics to understand team dynamics & patterns
People: Operated by a responsive team that offers both commercial and technical support
What do you dislike?
Nothing so far as the team has been very responsive in bugs fixing and experience improvement
Recommendations to others considering the product
Try it out. There are other apps that offer similar features, but nothing is to my knowledge so simple and focused. Run a pilot with a small team of less than 20 people, and give them feedback before you roll it out more widely. You will be impressed by how dedicated their team is in supporting you to meet your needs. And if you are considering to choose an app that motivates people and boosts engagement, you should know that it's always the people, the team behind the product - that really matters most.
What business problems are you solving with the product? What benefits have you realized?
Boosting engagement, especially in teams with remote-work and flexible-work arrangements where face-to-face recognition happens less frequently.
Shaping culture, by having relevant badges to reinforce behaviors and mindsets that would benefit the organization and its people in the long run.