We liked that it had free and paid options, with the paid being the least expensive of similar softwares. But their cheap price tag didn't make up for their terrible customer support.
What do you dislike?
No customer support, and website has constant issues limiting functionality. Their support docs are for a previous version of site and are overall useless. We contacted them repeatedly by phone and email to resolve issue (site wouldn't let us add any states beyond the 'free' ones) and it took almost 10 days to receive a response. The same girl answers the phone and puts you on hold to 'contact' the tech department (and later, the manager), who are conveniently never available. We went with another company due to lack of support.
What business problems are you solving with the product? What benefits have you realized?
Solving zero things with TaxCloud because we ended up using a much better service. They're more expensive, but absolutely worth it since we were able to get the taxes on our website up and running in less than an hour.
Hi Rachel - At the time you wrote the review, I can't argue with your bad experience. We implemented a new UI, new pricing and the Supreme Court decision was imminent. We apologize for your bad experience. Since then, we have hired additional customer support staff, rearchitected our processes and driven down our support tickets dramatically. Again, we apologize for the bad experience and glad that you at least liked that we are the FREE, state paid service!
Thanks for the review Shasta! Not certain that your written comments equate to a 1.5 star rating!! We have improved reporting and will continue to do more in that area. It's always possible to export data into a spreadsheet and build pivot tables on your own, but we hear you and will continue to work on our reporting options!
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