The quick reply by Customer Support folks with detailed recommendations on an issue at hand, as opposed to the usual cookie-cutter lengthy policy descriptions you get in most places.
Taxes are confusing and need to be dealt with.
Just the term "nexus" send chills down most business owner's spine.
What I like here is being guided in a very helpful and sympathetic manner to dealing with:
- sales and use tax registration
- filing periods
- destination vs origin-based state taxes
- many other things that makes you want to shoot yourself rather than dealing with it
I also appreciate the interface design.
The layout is lean and practical.
Important: they only ask for things they need for registration.
It is well though out and intuitive, as opposed to almost every state tax site out there.
I was able to figure out most things on my own, because of brief and well-placed explanations.
nothing to meaningfully criticize for now
Any problems we had were quickly resolved by support
It feels like working with a team of personal assistants.
A small company selling through Amazon FBA.
Amazon moves our inventory across the country at their digression.
We are obligated to pay taxes everywhere and very limited resources to do so.
TaxJar is the solution for us.