TaxJar

TaxJar

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TaxJar is a technology solution designed for eCommerce businesses and developers to manage sales tax.

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TaxJar review by Kristin S.
Kristin S.
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Business partner of the vendor or vendor's competitor, not included in G2 Crowd scores.

"CPA that loves TaxJar"

What do you like best?

TaxJar provides affordability, efficiency, education, and great customer service. I have tried the other services and do not find them anywhere near as friendly to small businesses. I get all my clients on TaxJar as soon as possible after getting them registered, and once things are set up properly, it runs itself. The info provided in their blogs is amazing, and customer service gets answers to me quickly, and in depth. It is easy to set up and run reports, and provides very helpful information for determining nexus.

What do you dislike?

TaxJar is constantly evolving so has some limitations in the initial setup and filing, and cannot yet do all of the local jurisdictions that are required, but it is getting there. I also cannot always identify the methodology being used to place sales in various buckets, so I use it as a good place to start at the macro level, then I do my confirmations from there. Also, tax return auto file cannot be separated from the tax payment step, which makes it hard to use TaxJar without a US bank account.

What business problems are you solving with the product? What benefits have you realized?

We work with ecommerce clients from all over the world, and TaxJar makes their sales tax compliance burdens much more efficient and manageable.

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TaxJar review by Alex O.
Alex O.
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"Life changing for ECommerce - Review by Superuser"

What do you like best?

To start, I would like to mention that we are sales tax professionals who manage many of our clients through TaxJar. I have experience working with many sales tax platforms such as Taxify, Avalara, and TaxJar, and no solution comes close to eliminating the hassle and burden of sales tax for e-commerce businesses. The number one reason we love Taxjar is its usability - TaxJar's design is simple, elegant and effective. TaxJar's integrations are powerful, their tax rate calculation is on-point, and their AutoFile service is always done on-time. Their support team is always helpful, and gets back to us fairly quickly. I have no problem recommending TaxJar to any e-commerce company. It greatly reduces the amount of time we spend on processing sales tax filings, and ensuring that the tax collected by the sales channels is accurate.

What do you dislike?

AUTOFILE: At present time, you can only have TaxJar AutoFile returns using the tax that TaxJar calculated as being due. While this might sound helpful, it can become hugely problematic if you sell products that may be exempt in certain states (ex. clothing, supplements). TaxJar needs to support remitting the tax collected (rather than calculated)

PRODUCT TAXABILITY: At present time, TaxJar has a handful of product exemption codes (which is great) but you can only apply the taxability codes to transactions if they take place on Amazon or Shopify. If you sell on any other platform, you can not apply the custom product tax codes.

ECOMMERCE ONLY: TaxJar does not work well if you are selling on channels that do not integrate with TaxJar, OR products that have custom product taxability (ex. SaaS companies). TaxJar should consider beefing-up their CSV import functionality, as well as support custom product tax codes that can be created by the user.

CSV IMPORT: At present time, you can not upload transactions based on tax codes, nor exemption states (Ex. resale). If you make a lot of sales at resale, you need to import the transactions, then manually search and categorize them.

SUPPORT: At present time, support is limited to email unless on a Plus plan. Dedicated phone support for larger clients would be appreciated, especially for time-critical issues.

Overall, This tool works best if you:

-Sell primarily on eCommerce websites (ex. Amazon, Shopify, Ebay)

- Do not sell a lot of products to exempt entities, or for resale

- You do not sell products with custom product taxability (ex. supplements, clothing, SaaS)

If you fit within the niche that TaxJar targets, it is wonderful. If you do not, I would look at other options or prepare to do a lot of manual data manipulation.

Recommendations to others considering the product

Make sure you have a dedicated person on staff to continually monitor TaxJar, or hire a sales tax professional who can do it for you. Don't think that it is entirely "set and forget".

What business problems are you solving with the product? What benefits have you realized?

TaxJar greatly reduces the amount of time it takes to submit sales tax returns for Ecommerce businesses, and ensure that the tax remitted is accurate. TaxJar has been a life saver.

What Sales Tax Compliance solution do you use?

Thanks for letting us know!
TaxJar review by Dmitry  C.
Dmitry C.
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"It's a lifesaver. Fantastic help and support on issues that are often very nuanced and confusing."

What do you like best?

The quick reply by Customer Support folks with detailed recommendations on an issue at hand, as opposed to the usual cookie-cutter lengthy policy descriptions you get in most places.

Taxes are confusing and need to be dealt with.

Just the term "nexus" send chills down most business owner's spine.

What I like here is being guided in a very helpful and sympathetic manner to dealing with:

- sales and use tax registration

- filing periods

- destination vs origin-based state taxes

- many other things that makes you want to shoot yourself rather than dealing with it

I also appreciate the interface design.

The layout is lean and practical.

Important: they only ask for things they need for registration.

It is well though out and intuitive, as opposed to almost every state tax site out there.

I was able to figure out most things on my own, because of brief and well-placed explanations.

What do you dislike?

nothing to meaningfully criticize for now

Any problems we had were quickly resolved by support

It feels like working with a team of personal assistants.

Recommendations to others considering the product

For a small business selling through Amazon FBA, this is a must.

What business problems are you solving with the product? What benefits have you realized?

A small company selling through Amazon FBA.

Amazon moves our inventory across the country at their digression.

We are obligated to pay taxes everywhere and very limited resources to do so.

TaxJar is the solution for us.

TaxJar review by Jason B.
Jason B.
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"Excellent for eCommerce sites, easy to use"

What do you like best?

Ease of use, GUI is clean. This service was very easy to set up and I am definitely not fond of accounting work. It pulled all of our sales data from Amazon and calculated our sales tax. It has made filing the returns quite easy. Doing this by hand would be impossible. Doing it with an accountant would cost probably 100x what taxjar costs.

What do you dislike?

Amazon makes a few things difficult. There are some issues with Amazon and California that are pretty aggravating to get set up. CA actually sends out paper letters with codes that you have to enter. Not a fault of Taxjar, but it would be nice if this were better. Though, getting the CA sales tax office to change how they do things probably isn't easy.

Recommendations to others considering the product

Support has been excellent. Any questions I asked were promptly answered.

What business problems are you solving with the product? What benefits have you realized?

Behind on filing state sales tax returns. We are in the process of getting caught up and the process has been greatly simplified.

TaxJar review by Rafael G.
Rafael G.
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"The best at sales tax accounting"

What do you like best?

TaxJar is best at saving our company time.

What do you dislike?

I would really like them to evolve into more than just Sales Tax. If they could at lease start looking into Registered agent services that would be great.

Recommendations to others considering the product

If you are not sold on tax jar, I can assure you that the customer service level is UN-MATCHED. I email them and the response rate is quick. If I have an issue that is sales tax or use tax related they will take care of it. The software is user friendly and they are always sending you email reassuring you that they are on top of it!

What business problems are you solving with the product? What benefits have you realized?

I first started using tax just to collect sales tax and that worked out great. As our business grew, filing sales tax became so time consuming that we looking into the Auto-File feature and decided that the time that was saving us was far greater than the money for the service. One thing I do like is that I can integrate all the other websites we sell in and have Taxjar pull information from there too.

TaxJar review by Rahn B.
Rahn B.
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"Makes Filing Our Sales Tax a Breeze!"

What do you like best?

Above all we love the Auto File feature which automatically files your sales tax return for any given state. Previously this took our employees many hours to do every month, but with TaxJar filing your sales tax returns is faster, more accurate, and saves us precious time and money.

What do you dislike?

We would love for TaxJar to add more marketplace integrations so that it automatically syncs your order data. While TaxJar covers the major ones (Amazon, eBay, Walmart, Shopify, etc.), but we are in a niche category and would love to see some smaller martketplaces (Reverb.com hint hint) added as well.

Recommendations to others considering the product

Give it a try, they have very small plans so you can see for yourself how it can make the Sales Tax aspect of your business a whole lot easier.

What business problems are you solving with the product? What benefits have you realized?

TaxJar handles all of our Sales Tax reporting and remitting to the states which could be quite complicated if we did it in house. This has saved us time and money to focus on sourcing new products selling more :-)

TaxJar review by Raghu K.
Raghu K.
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"Making the complex and tedious simpler and seamless"

What do you like best?

The overall ease of use, UI/UX, are complimented with great customer support. We saved significant time by getting informed, succinct answers from the customer team at TaxJar. The AutoFile functionality saves us considerable paperwork and time each month as well.

What do you dislike?

Features are still being added. Many critical features we use now did not exist when we first signed up (including 50 state AutoFile). More features keep getting added, but there is always a chance a feature you need might still be being developed.

Recommendations to others considering the product

Talk to customer team and determine if your most critical requirements are already solved, or if they are on the near term roadmap.

What business problems are you solving with the product? What benefits have you realized?

Multi-state autofile, Magento transaction syncing, and offline tax calculation as a backup if the real time link to TaxJar is lost are all critical things that were solved by moving from Avalara to TaxJar

TaxJar review by yvonne v.
yvonne v.
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"Tax Jar takes the stress from Sales Tax issues"

What do you like best?

Tax Jar has made it simple to determine in which states I have reached Tax Nexus, and guides me through the requirements for filing in each of those states. I would have to spend hours upon hours of research attempting to compile this information on my own. With Tax Jar, it takes me minutes! As a small business, with little automation, saving time is definitely saving money.

What do you dislike?

I have to manually check on Tax Jar to see if I have reached Nexus in another state. It would be helpful if an automated email were sent out when another nexus was reached.

Recommendations to others considering the product

It's easy to use, and very affordable for the small business owner.

What business problems are you solving with the product? What benefits have you realized?

I save time!

TaxJar review by Teresa G.
Teresa G.
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"TAXJAR Review"

What do you like best?

TaxJar is a wonderful product and is easy to use for my tax needs. I appreciate the bill reminders and the calendar interface is particularly useful. The payment tracking and receipts have improved workflow as well as well as the ability to export reports to PDF or Excel.

What do you dislike?

I would appreciate it very much if taxjar had more drop down selection menus. It would be wonderful if there was more services offered and the ability to see tax rates would really make our lives much easier. I'd also love it if I didn't need to reenter addresses in forms, it would greatly speed up my process if these could be remembered and stored.

What business problems are you solving with the product? What benefits have you realized?

TaxJar has helped with a multitude of problems but certainly those in the accounting realm have seen the most benefits.

TaxJar review by Becky A.
Becky A.
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"Wonderful and convenient service"

What do you like best?

TaxJar makes it very easy in regards to collecting sales tax. You can plug in your numbers and be done, or better yet, take advantage of their auto file so you can work on your business more and doing sales tax less! The other thing I love about TaxJar is there exceptional customer service, they respond quickly to questions I have and go even above and beyond when there is an urgent question. I have enjoyed using their service and will continue to use them for years to come.

What do you dislike?

Honestly, they have done so much in the last year in a good way of growing and improving their service (now you can Auto file for sales tax in every state) so there is not much to dislike.

What business problems are you solving with the product? What benefits have you realized?

The headache of sales tax has been made simple through TaxJar. I would not be able to run my online business and be collecting all the data their service offers me in regards to sales tax. They offer the information I need at my fingertips.

TaxJar review by User
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"Awesome support"

What do you like best?

Even during the tax crunch period we were able to get support help for some critical questions we had regarding tax reporting.

We also like the vast library of practical and technical help material available.

This is the second year we have used TaxJar and the best feature for us is the simplicity of use and intergration their app was for us.

What do you dislike?

We have a relatively standard business account, so our needs were minimal. Could not determine if businesses with complicated tax reporting requirements would be able to utilize this program. Initial observations indicate that they could easily scale up or down based on your business needs.

What business problems are you solving with the product? What benefits have you realized?

TaxJar tackled our multiple seller platforms and state nexus issues with ease. I have complete confidence in their reporting accuracy capabilities and support.

TaxJar review by Karen H.
Karen H.
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"An Asset for any Business that has Taxable Goods "

What do you like best?

TaxJar simplifies the whole sales tax filing and remitting process. Now that they offer autofiling in all the States Amazon has warehouses in, I'm just leaving it all to them to do.

What do you dislike?

At the moment they don't have autofile for non-taxable goods.

Recommendations to others considering the product

Free yourself up from dealing with sales taxes each month/quarter/semi annual/annually and let TaxJar take care of it for you. If you can't afford to autofile in all States, it's still worth it to have your figures presented in a way for you to file manually.

What business problems are you solving with the product? What benefits have you realized?

I like that TaxJar hooks up to my Amazon account to get all the information it needs so I don't have to submit reports to them. They make it effortless, and with autofile you don't get distracted to file sale tax, it's done for you!

TaxJar review by Ryan F.
Ryan F.
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"Outstanding Support Team"

What do you like best?

You’ve taken what is clearly a chaotic situation for most of us and simplified it more than I can imagine anyone doing. The website is extremely user friendly and when I haven’t been able to figure something out myself the answers I’ve received from support are to the point and easy to follow. I’ve received responses from Carie, Myra, Jenn, Jericho, Tiffanie. Outstanding job!

What do you dislike?

So far nothing, I've been extremely impressed with the service so far.

What business problems are you solving with the product? What benefits have you realized?

Collection and filing of state sales tax.

TaxJar review by Doug L.
Doug L.
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"Tax Jar makes filing sales tax for online sellers easy"

What do you like best?

When I started with Taxjar sales tax was easier than it is now I can't imagine what it would be like if I had to do all the states I do now. I like that it compiles all my sales data from all my sales venues into one place and I can easily just file the taxes. I currently do not use the service that they file your tax reports for you but I'm sure that would be a big benefit also. I am a small seller and it's still worth my subscription fee to have the headache taken away of compiling all my sales tax data each and every time I have to file a report

What do you dislike?

Sometimes the amounts that Amazon collection sales tax differs from what tax jar believes to be what is owed so there's are times that I am worried that I'm not collecting enough of what will be due. This is not really something I dislike about Taxjar services but what I do dislike is that they don't always agree with Amazon and so I don't know who's at fault or is interpreting the sales tax laws wrong.

What business problems are you solving with the product? What benefits have you realized?

The biggest problems that I'm solving with Taxjar is they are taking giving me back some time that I would otherwise waste in figuring sales tax and they are keeping me compliant with the sales tax authorities

TaxJar review by User in Retail
User in Retail
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"Very good and improving all the time"

What do you like best?

TaxJar makes a difficult and dreaded task much easier. I have been a customer for a long time and it has been making steady improvements over the years. There is now the capability to have them file for you (for an additional fee). Some of the states are so cumbersome that it is well worth it. They are responsive to questions and issues. I had one issue in one of the states saying I owed less than 15 cents as a penalty for a state in which they did the filing. I contacted them and they went to bat to clear it up and had it dismissed.

What do you dislike?

A recent change allows filings they do for you to be downloaded from their web site. I wish there was the capability to download the older ones they did from their web site as well.

What business problems are you solving with the product? What benefits have you realized?

Selling online and using warehouses in various states causes nexus in a variety of states. This is a huge time saver since I do not have to download and manipulate Excel files to figure out taxes for a variety of jurisdictions.

TaxJar review by Todd H.
Todd H.
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"Best People Ever!"

What do you like best?

Prompt and friendly response to my millions of questions. Very easy website interface. Half the cost of competitors - what’s not to like?

What do you dislike?

I’ve found nothing I don’t like so far! Easy, simple, responsive.

What business problems are you solving with the product? What benefits have you realized?

As an online seller I need to report, file and pay sales tax in over 30 states. Was never going to happen if I had to do it myself. TaxJar saved my sanity!

TaxJar review by Executive Sponsor in Medical Devices
Executive Sponsor in Medical Devices
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"Excellent Value and Always Improving the Product"

What do you like best?

TaxJar has a significant number of API's / extensions to Ecommerce platforms, online marketplaces, payment gateways, and accounting software solutions which is invaluable if you are working with a lean technical team / using outside consultants. They are now able to auto-file in all 50-states which is invaluable. Their customer service is outstanding.

What do you dislike?

My concern when we started using the tax software solution was the limited number of states you could auto file and they have resolved that concern.

Recommendations to others considering the product

Excellent value especially when compared to competitors

What business problems are you solving with the product? What benefits have you realized?

Selling online through various channels (website and multiple marketplaces) and using FBA for Amazon marketplace where states fulfillment occurs continues to change / expand creates ever changing nexus. This is a huge time saver and ensures we are sales and use tax compliant.

TaxJar review by Janice D.
Janice D.
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"Great timesaver for small e-commerce business!"

What do you like best?

Eliminates need for us to manually track sales taxes and calculates our state returns. Saves us lots iOS administrative time!

What do you dislike?

Really nothing to dislike! Very easy to configure, add to and submit reports - both electronically and manually.

What business problems are you solving with the product? What benefits have you realized?

Sales tax reporting is now a breeze!

TaxJar review by Jason H.
Jason H.
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"Works and they answer all the questions I have"

What do you like best?

It makes it easy to collect taxes for all 2600 zip codes and their unique tax rates here in CA.

What do you dislike?

The big thing I am waiting for is to be able to categorize Wholesale and Service so I don't have to file manually any more.

What business problems are you solving with the product? What benefits have you realized?

Much easier to file with CA BOE

TaxJar review by User
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"Tax Jar Saves Us Time and Money"

What do you like best?

Being able to have Tax Jar file sales tax for us in the states we specify

What do you dislike?

When having Tax Jar file for us, it would be helpful to have an exact date specified on which funds will be withdrawn from our bank.

What business problems are you solving with the product? What benefits have you realized?

Tax Jar hugely reduces bookkeeping on our end, and having Tax Jar file for us saves us a huge amount of time.

TaxJar review by User
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"Solid API for tax calculations"

What do you like best?

TaxJar was a very easy-to-implement solution for tax calculation in our checkout flow. It's fast, reliable, and simple - exactly what we needed.

What do you dislike?

Haven't had any problems with TaxJar. So far, so good. We are very happy with the product.

What business problems are you solving with the product? What benefits have you realized?

We use TaxJar to calculate taxes via API. We don't yet use it for the tracking, reporting, or paying of taxes - however we look forward to exploring those features in the future.

TaxJar review by User in Management Consulting
User in Management Consulting
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"Sales tax made as easy as possible"

What do you like best?

Taxjar does all the hard work for you; you need only input the data into the state websites. And if that's too hard (and in some states it is) they can even do that for you.

What do you dislike?

Everything about the website is terrific. I love the videos and use them almost every month, so if there was something I'd suggest it would be to do more of those.

What business problems are you solving with the product? What benefits have you realized?

Filing sales tax from being an Amazon seller. Taxjar saves a LOT of time.

TaxJar review by Tracy B.
Tracy B.
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"We refer our clients to TaxJar on a daily basis"

What do you like best?

TaxJar is a great low cost solution for sales tax filings. It is an automated solution with convenient available reports. They are a great resource!

What do you dislike?

There is nothing I really dislike

What business problems are you solving with the product? What benefits have you realized?

We are able to provide our clients with a solid product where they can outsource their sales tax filings

TaxJar review by Megan H.
Megan H.
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"Great Info for Amazon sellers"

What do you like best?

They provide the best source of updated and nationwide information about sales tax for Amazon sellers.

What do you dislike?

Nothing in particular. Some article could use to be broken out into separate articles instead of one massive one.

What business problems are you solving with the product? What benefits have you realized?

Determining locations of Amazon warehouses the the varying nexus rules for sellers who have products stored in or shipped to various states.

TaxJar review by User in Import and Export
User in Import and Export
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"TaxJar actually listens to your feedback"

What do you like best?

I like that the TaxJar group made changes to their website after I gave them feedback on changes that would help make filing taxes easier.

What do you dislike?

I can't think of anything off the top of my head.

What business problems are you solving with the product? What benefits have you realized?

It makes filing for sales tax far easier. I wouldn't want to do it without TaxJar.

TaxJar review by Chirag P.
Chirag P.
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"Best (free) Resource"

What do you like best?

I love the "free" resource that lets you check the sales tax rates and shows you the various entities the tax goes to.

What do you dislike?

I do not have any dislikes about this software

What business problems are you solving with the product? What benefits have you realized?

State Sales Tax is a breeze now!

TaxJar review by User
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"Awesome Solution & Helpful Team! "

What do you like best?

We've had a great experience working with the TaxJar team. They've been more than helpful answering all of our questions and helping us understand our tax requirements. We would highly recommend.

What do you dislike?

Right now they dont support exemption certificates which is a bummer, but look forward to their implementation of it in the future.

What business problems are you solving with the product? What benefits have you realized?

Understanding our tax obligations with the new wayfair laws

TaxJar review by Administrator
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"Great Tax Software"

What do you like best?

-Super easy to use

-Fully automated

-Dashboard keeps track of all historical filings

What do you dislike?

Nothing. We are quite happy with TaxJar

What business problems are you solving with the product? What benefits have you realized?

Sales Tax Aggregation and Filings

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