What do you like best?
Ease of ability to link donations/registration from our website to the TeamRaiser database. As always, the Blackbaud customer service reps as amazing and were incredibly responsive during our initial launch of the product.
What do you dislike?
This is a *monster* of a program and I'm sure I have not even begun to scratch the surface on what it can do. I used the product for one charity 5k to track donations and registration. It seemed to have a huge learning curve
Recommendations to others considering the product
Be ready to spend some time learning the system. It would be preferable to build in several months of training (yes, months!) before your event and perhaps even have a "test event" in order to really understand everything this software has to offer. Blackbaud is fantastic and I will always sing the praises of their customer service reps, but daily calls to CSR can only go so far.
What business problems are you solving with the product? What benefits have you realized?
We needed a way to easily track race participants, donors, corporate donors, and sponsors and then have that information quickly pulled to our website without an extra step. TeamRaiser gave our 5k an feeling of "sophistication" because of the website integration. It's what most runners are used to seeing, the thermometer on the side, the scrolling donations, etc. I can't be sure if this is what added to more running teams joining the event, but we did have a larger number than in previous years.