I love the organization, efficiency, and truly unlimited potential with customizing features that uniquely cater to each and every customer.
This is my first experience with Team Support for a ticketing system, and so far, is has been the best I've ever used.
I've had great experiences with the Team Support - Support team. I helped identify a defect with the chrome browser, and was thanked for helping them resolve an issue they've been working on for 5 years!
I look forward to continue using Team Support every day, thank you for all you do!
The loading times! Constantly having to refresh customer pages, or waiting for tickets to load in the tickets tab for customers.
When copy & pasting text into search fields, 6/10 times it will not search, and nothing will happen. Unless you backspace and delete a character, to re add it, then it shows up.
A rare occasion, but over the past year of using it, at rare times, I'll work and create a ticket with a lot of notation, screenshots, and all other related notes, save the ticket to open one up. Ticket disappears, but in a manner as if it was never created.
Chrome use with Team Support is a tricky one, for example, default encoding settings for pages will sometimes not display full information and notes in Team Support. The problem there being that a technician will go to read another tech notes, and won't even know he's not seeing the full information in a ticket update.
After I changed my encoding to a different style overall, I was then able to see notes that were missing from ticket updates.