What do you like best?
Easy to use, powerful data, fast results. The NPS score is helpful especially when we survey by product line. Our Client Success Managers have been extremely helpful. They make sure that you are optimizing your efforts with this tool. They are really responsive and proactively keep everyone on track.
What do you dislike?
The Sales process! There was no pricing model; I had to keep asking for clarification so it was a struggle to finalize the deal. In the end, pricing is still very high for this tool.
Recommendations to others considering the product
Demand clarity with the Sales Person on the pricing before signing. After you are a customer, your Client Success Manager will take extremely good care of you.
What business problems are you solving with the product? What benefits have you realized?
VOC marketing is powerful material for us. We can generate content in a lot less time than manually creating charts and layouts. We also enjoy using the customer volunteer references for the various activities, such as media quotes, presenting and writing white papers.