TeleTech

(3)
2.3 out of 5 stars

TeleTech provides technology-enabled customer experience solutions. We manage critical business processes for Global 1000 companies.

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Showing 3 TeleTech reviews
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TeleTech review by User
User
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"HirePoint"

What do you like best?

I like that is company is always hiring for different types of outsourcing positions. They have almost a full grasp and monopoly in this field. It is fairly easy to get hired and they have always provided paid training for each position you get hired for.

What do you dislike?

What I dislike is not all software is equipped to handle the business load this company receives. This causes crashes often creating customer dissatifaction. Seems like the corporate could stand to invest in hiring some bigger wig types to iron out some of the kinks to ensure customer satisfaction as well and employee satisfaction.

Recommendations to others considering the product

Be prepared to work hard!

What business problems are you solving with the product? What benefits have you realized?

None. Working for this company WAH has helped me alot. When I was unable to work outside of the home due to illness it was a great way for me to be able to still be the sole provider of my household.

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TeleTech review by Kris-Ann H.
Kris-Ann H.
Validated Reviewer
Review Source

"Teletech "

What do you like best?

I liked that it offered the opportunity to work at home

What do you dislike?

I did not like how it sticks and that you have to keep updating your software to have it functioning.

It was not user friendly

Recommendations to others considering the product

They just need to make it user friendly and more convenient to facilitate the easy transition to work from home

What business problems are you solving with the product? What benefits have you realized?

None

What Contact Center Infrastructure solution do you use?

Thanks for letting us know!
TeleTech review by User in Translation and Localization
User in Translation and Localization
Validated Reviewer
Verified Current User
Review Source

"Great!"

What do you like best?

Teletech has professional and well trained personal. They always are looking to solve any issue you have.

They work hard every day to satisfied their costumers.

What do you dislike?

right now I don't have a serious dislike. They just do their work as good as the can and always in a proactive way.

Recommendations to others considering the product

I really recommend Teletech.

What business problems are you solving with the product? What benefits have you realized?

Resolve some issues with my system.

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* We monitor all TeleTech reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. Validated reviews require the user to submit a screenshot of the product containing their user ID, in order to verify a user is an actual user of the product.