Telmetrics

4.5
(12)

Telmetrics offers call tracking, attribution and analytics to marketing agencies, solution providers, digital and traditional publishers, directories and direct response marketing brands. Telmetrics is a pioneer in call analytics industry. Today, our innovations redefine what a ‘call’ is and help marketers capture, interpret, and optimize all phone interactions between consumers and advertisers. Improve ROAS (Return on Ad Spend) and ROI (Return on Investment) with proper lead attribution for all ad campaigns and cross-media advertising. Telmetrics innovative solutions allow advertisers to produce a lift in ROI and optimize internal processes for increased productivity.

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Showing 12 Telmetrics reviews
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Telmetrics review by Anatoly V.
Anatoly V.
Validated Reviewer
Verified Current User
Review Source

"Great company, great customer service"

What do you like best?

We use Telmetrics for purchasing numbers in US and Canada. The company is committed to providing excellent service to their clients with a dedicated account manager as well as members of product development and software development teams ready to address our requests. They went out of their way to work with carries to improve the quality of calls for certain remote areas in Canada and made our clients happy. The company stays on top of technology advances and is offering automated call scoring features that analyze customer conversations and automatically score whether a caller is a lead or non-lead.

What do you dislike?

We would love to have a more precise matching of rate-center number types via APIs that would not require us to enter any information, such as city/zip code manually.

Recommendations to others considering the product

I recommend to meet with Telmetrics CEO Andrew Osmak to get a better idea of where the company is heading.

What business problems are you solving with the product? What benefits have you realized?

We have an ongoing need to purchase tracking numbers to run advertising campaigns for our clients. We are also reviewing the company's call scoring analytics that will help us analyze client conversations and provide insights to the effectiveness of our marketing campaigns.

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Telmetrics review by Allison M.
Allison M.
Validated Reviewer
Verified Current User
Review Source

"Telmetrics has been a wonderful partner to Meineke! "

What do you like best?

One of the best things about the team at Telmetrics is that they are extremely responsive, even under a tight time constraint. In a franchise business, timeliness and proper execution is crucial and Telmetrics never failed to deliver. The team was always happy to help with special requests, and strives to improve our business as well as their own.

Over the years, we have both grown together and their support has provided many benefits to our business, from both a marketing and operations perspective. This partnership has allowed the internal marketing team to learn more about how they should plan for the future as well as granted franchisees the power to control a large portion of their business more efficiently.

What do you dislike?

The main issue was the lack of some capabilities we wanted to start utilizing and the platform Telmetrics uses is not very user-friendly.

What business problems are you solving with the product? What benefits have you realized?

We are solving the lack of knowledge and data surrounding what medium our strongest phone call leads come from. We have realized that doing so improved our own marketing strategy and directly informs franchisees how they can improve their phone skills and what mediums they might want to invest more time/money/effort in.

What Inbound Call Tracking solution do you use?

Thanks for letting us know!
Telmetrics review by Robyn W.
Robyn W.
Validated Reviewer
Review Source

"Excellent response time!"

What do you like best?

I really like the personalized service. Lucy is our rep and she never delays in responding to our needs. Secondly, the reporting features are very professionally organized, clear and well presented. Our clients find them easy to read and it takes very little time to calculate their ROI.

What do you dislike?

I'm not sure there is anything we do not like. If I had to choose, uh, maybe... well, I cannot think of anything... really.

Recommendations to others considering the product

The site is very easy to use for admin, ordering, reporting and report selection. When I get stumped, customer service is almost always able to assist, and if not I am referred to our rep. I always get my answer in the same day... refreshing!

What business problems are you solving with the product? What benefits have you realized?

Customers are able to decide through tracking, their best marketing medium. The call detail reports are easy to load into their customer database so the client can find out if a call resulted in a sale with relative ease.

Telmetrics review by Agency in Marketing and Advertising
Agency in Marketing and Advertising
Validated Reviewer
Verified Current User
Review Source

"Vice President of Analytics"

What do you like best?

They are one of the most, if not most, experienced vendor in the call tracking industry and thus bring all kinds of expertise to the table. Call tracking data is highly accurate, API documentation is incredibly thorough, and customer service is top-notch. Telmetrics is an extremely valuable partner to us.

What do you dislike?

Perspectica user-interface has an outdated look-and-feel. As I understand, they are currently revising it though.

Recommendations to others considering the product

Highly recommended because they are, in my opinion, the industry leader.

What business problems are you solving with the product? What benefits have you realized?

Even in a digital age, many of our advertising clients still want their phones to ring (as opposed to online conversions), and Telmetrics helps us prove value to our clients with highly accurate and actionable data. Through some of our clients, we've been forced to work with other call tracking vendors over the years, and the data from these other vendors does not seem as accurate as what we receive from Telmetrics. in my opinion, Telmetrics is definitely the industry leader.

Telmetrics review by Mindy S.
Mindy S.
Validated Reviewer
Review Source

"Trusted Partner"

What do you like best?

Telmetrics provides excellent customer service, has a very reliable ordering portal, and provides detailed reporting that enables us to prove value to our advertisers.

What do you dislike?

There is not anything I can say I dislike, my only complaint is sometimes the online portal can be a little slow.

Recommendations to others considering the product

Telmetrics has been a valued partner for many years. We have been able to create custom solutions for our clients and answered some of their marketing questions through Telmetrics' offerings.

What business problems are you solving with the product? What benefits have you realized?

We are able to provide our clients with proof that their advertising is generating calls and leads. We have been able to help our clients solve internal customer service issues as well as identify business trends that they may not have identified.

Telmetrics review by Sloan M.
Sloan M.
Validated Reviewer
Verified Current User
Review Source

"The Telmetrics team has been instrumental in helping Sharecare to validate ROI with our customers."

What do you like best?

The Telmetrics team, specifically Deb Edomm and Linda Matthews have been extremely helpful and have been diligent in ensuring all our requests.

What do you dislike?

We were not huge fans of the legacy perspectica interface.

What business problems are you solving with the product? What benefits have you realized?

Telmetrics has allowed us to validate ROI to our clients by giving us the capability to measure call leads to our clients system.

Telmetrics review by Tim L.
Tim L.
Validated Reviewer
Verified Current User
Review Source

"Great Product, Great customer service"

What do you like best?

Great customer service, ease of ordering lines, renewing, and utilizing the platform- very user friendly. Vendor has worked with us closely to develop customized reporting where needed.

What do you dislike?

Have been very happy overall- would like to see additional abilities to incorporate into other programs that we utilize (many of which are available).

Recommendations to others considering the product

Really user friendly, very easy to train across teams and pull necessary reporting. Have ability to set up call alerts, call segmentation, local/ toll free tracking.

What business problems are you solving with the product? What benefits have you realized?

Analysis of client call performance across various media outlets. Have been able to provide clients with additional insights into overall performance, and make business decisions from utilizing the platforms prodcuts.

Telmetrics review by Juan A. S.
Juan A. S.
Validated Reviewer
Review Source

"Daily work using this product to better our current services and speak to our value"

What do you like best?

I enjoy the reliable service offered by our account coordinators and admin. They are able to quickly answer any questions and offer possible solutions. There is also an effort to develop long-term help with current goals and strategies.

What do you dislike?

Some issues with the platform and its functionality with the organizations systems. However, the majority is not directly related to this products deficiencies.

What business problems are you solving with the product? What benefits have you realized?

Helping customer realize the value of our products and services at a more tangible level. This helps encourage positive annual discussions and year-over-year sales.

Telmetrics review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Verified Current User
Review Source

"Great Customer Service"

What do you like best?

The reps we work with are very responsive and helpful.

What do you dislike?

The system seems to run a little slow at times when pulling large reports. Our rep is very helpful in pulling reports quickly for us, however, if we do run into any issues.

What business problems are you solving with the product? What benefits have you realized?

We've been able to use call tracking to show the value of our online marketing services. Call recordings help to reveal to the customer that our campaigns are generating the quality leads they're looking for.

Telmetrics review by Megan K.
Megan K.
Validated Reviewer
Review Source

"It's great for research to see real world examples of how people use a software. "

What do you like best?

It gives you an inside look at call tracking tools and other business software. Great way to see results from your advertising!

What do you dislike?

I like everything. Gives the opportunity to provide valuable feedback to your clients to prove that their marketing is working!

What business problems are you solving with the product? What benefits have you realized?

Gives you an easy way to track your results and plan the future of your business.

Telmetrics review by Glenn Y.
Glenn Y.
Validated Reviewer
Review Source

"Tried and True"

What do you like best?

Quality products

Responsive customer service

Open to partnering in any new initiatives

What do you dislike?

Could have more local number availability in some of the smaller markets

What business problems are you solving with the product? What benefits have you realized?

Proving ROI of our products

Telmetrics review by Administrator in Internet
Administrator in Internet
Validated Reviewer
Review Source

"Working with the company on their National products"

What do you like best?

The service, great people that work there and area always helpful with issues.

What do you dislike?

I don't love the dashboard. A little challenging to master. Would love to see a cleaner look.

What business problems are you solving with the product? What benefits have you realized?

Proving ROI with our clients. Some businesses only purchase advertising in this format.

Kate from G2 Crowd

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