What do you like best?
One of the best parts of Tessitura the robust reporting functionality. There are tons of useful reports that come canned with the system. You can also get customized reporting to fit your organizations needs to the smallest detail... and the new Tstats are incredible.
What do you dislike?
One of the trickier parts of the system is that with so many options for categorization and detailed designations, it can sometimes take a little trial and error to find exactly what you're looking for. It's great that there are so many possibilities and ways to track and report on sales, but sometimes it can feel a little overwhelming if you don't know exactly where to look.
Recommendations to others considering the product
If you are looking to increase your reporting, delve deep into data analysis, and have a fairly large sized organization that will use this software for both sales and fundraising, this is a fantastic software system.
What business problems are you solving with the product? What benefits have you realized?
We've been primarily focusing this year on increasing our average ticket price. We've been able to do a lot with dynamic pricing and as we upgrade finally to the newest version, we'll be able to implement these pricing changes so much easier. We've already seen amazing results through our sales analysis, and we're really looking forward to being able to do it with even more speed and flexibility.