Tessitura Software

(26)
3.6 out of 5 stars

TESSITURA SOFTWARE® is a enterprise-wide, fully integrated software system for arts & cultural organizations.

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Tessitura review by <span>Daniel E.</span>
Daniel E.
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Leader in Arts & Culture CRM

What do you like best?

Tessitura is the undisputed leader in the non-profit arts & culture space, which means it has a wide variety of user organizations across North America, the UK, and Australia. It's this community of other users that makes the software effective by sharing and creating best practices. It's unlike any other non-profit CRM in that it was developed for ticketing and fundraising together as opposed to separately, and allows for a full constituent picture.

What do you dislike?

The application was built many years ago and the software world has largely moved to the cloud and web-based applications. Due to the initial construction, the interface feels outdated, many newer web-based functions are not available, and the application performance is often slow or buggy.

Recommendations to others considering the product

Tessitura is the undisputed leader in this vertical for CRM, but it has trouble keeping up with the latest trends and newest technologies.

What business problems are you solving with the product? What benefits have you realized?

Tessitura allows for non-profit organizations to gain a while perspective of their constituents, as opposed to living in a bunch of spreadsheets or Access databases. When fully used, it really enables some amazing business intelligence decision making for organizations.

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Tessitura review by <span>Reanna O.</span>
Reanna O.
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Ticketing and class attendance in one

What do you like best?

I like that Tessitura is one big database, so that if you've taken dance classes at one cultural institution and purchased tickets to an exhibit at another, all of those transactions are visible when your name is searched.

What do you dislike?

Definitely not the most user-friendly in terms of navigating and user interface. Search function certainly helps, but isn't fail proof by any stretch.

Recommendations to others considering the product

Excellent for cultural insitutions like museums, dance companies, etc. Anywhere that sells both classes and tickets, or has major donors. With its "Attributes" function, you can denote whether someone should receive a student discount, is an alumni of the institution, or has made a charitable donation in the past.

What business problems are you solving with the product? What benefits have you realized?

Definitely good for streamlining the functions of selling tickets and managing educational needs, like accepting tuition payments or taking attendance. So, for a cultural institution that has performances and offers classes, all of those can be transacted within one software.

What Retail POS solution do you use?

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Tessitura review by Administrator
Administrator
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Organic
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Too expensive for how slow, outdated, and buggy it is

What do you like best?

I've heard there is no "perfect" ticketing/fundraising CRM out there. So. what I like best is that they tried, I guess?

What do you dislike?

Tessitura struggles to keep up with modern trends. So much so that they insist on including all new functionality (such as Resource Management, Dashboards, Bootstrap online ticketing templates... yeah in 2018 these are what Tessitura considers "modern") with every upgrade to try to meet every single business need in the organization, instead of improving upon, streamlining, and/or debugging existing functionality. The result is an incredibly messy and error-riddled product.

Their support staff is unhelpful at best and hostile at worst. Finding solutions to business questions (can we modify the price of one item in the cart based on the contents of the cart?) often involve the Help team upselling Tessitura Consulting packages to build "custom functionality" that not only costs an arm and a leg, but also is explicitly un-supported during the frequent upgrades, so you may end up paying thousands of dollars for them to build you a customization, then upgrade the system 6 months later and find that that customization no longer works and you're stuck either debugging it yourself or shelling out yet more money for them to fix it for you.

I have been a Tessitura user for 4 years and there has never been a period of peace: we're always weathering some kind of crisis: from online ticketing sales intermittently failing to tables full of data being lost when their Hosted Services handled an upgrade for us.

Recommendations to others considering the product

If you're a big shop and have the resources to maintain the system in-house, it's probably the best in the market. Just don't use their RAMP hosted service. If you're a mid- to small-size shop, I recommend looking elsewhere.

What business problems are you solving with the product? What benefits have you realized?

-Memberships, Fundraising; Ticket Sales, CRM

Tessitura review by User
User
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Tessitura user

What do you like best?

I like having the ability to be able to keep a lot of information about customers so we can track their many points of contact within the organization, ex. development, purchase of tickets, if they have any needs when they arrive, and being able to pull reports with those kinds of information for a specific date's attendees.

What do you dislike?

Takes a long time to start up. A big improvement would be if we could look at two orders at the same time - right now we can only open one and sometimes need to move back and forth between two.

What business problems are you solving with the product? What benefits have you realized?

Tessitura seems very secure for our customer's information.

Tessitura review by User in Performing Arts
User in Performing Arts
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Industry Leading Arts CRM & Ticketing

What do you like best?

Tessitura allows you to really dig into your data in a way I haven't found in other ticketing/CRM software. I'm able to manipulate live data about constituents and transactions through a wide variety of standard reports, and if that's not enough T-Stats provides a drag and drop way to answer specific questions without requiring SQL knowledge.

What do you dislike?

At times, I have felt like our organization is limited in our ability to fully leverage the software because we don't have in-house customization expertise.

Recommendations to others considering the product

Attend the Tessitura conference. The peer-to-peer community around this software is another extremely valuable aspect of your license.

What business problems are you solving with the product? What benefits have you realized?

We are learning more about the multiple ways our patrons engage with us than before. This enables stronger more segmented marketing, and provides real-world data to back up our strategic decision making. Even without them needing a login, we can create dashboards to give key information to executives.

Tessitura should also streamline our accounting since it points directly to our GL codes, setting the stage for direct integration.

Tessitura review by User in Performing Arts
User in Performing Arts
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Very Robust

What do you like best?

One of the best parts of Tessitura the robust reporting functionality. There are tons of useful reports that come canned with the system. You can also get customized reporting to fit your organizations needs to the smallest detail... and the new Tstats are incredible.

What do you dislike?

One of the trickier parts of the system is that with so many options for categorization and detailed designations, it can sometimes take a little trial and error to find exactly what you're looking for. It's great that there are so many possibilities and ways to track and report on sales, but sometimes it can feel a little overwhelming if you don't know exactly where to look.

Recommendations to others considering the product

If you are looking to increase your reporting, delve deep into data analysis, and have a fairly large sized organization that will use this software for both sales and fundraising, this is a fantastic software system.

What business problems are you solving with the product? What benefits have you realized?

We've been primarily focusing this year on increasing our average ticket price. We've been able to do a lot with dynamic pricing and as we upgrade finally to the newest version, we'll be able to implement these pricing changes so much easier. We've already seen amazing results through our sales analysis, and we're really looking forward to being able to do it with even more speed and flexibility.

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Kate from G2 Crowd

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